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Aviation Customer Service Jobs (NOW HIRING)

StandardAero

Aviation Customer Manager

Maryville, TN · On-site

Build an Aviation Career You're Proud Of At StandardAero, we use our ingenuity and know-how to find ... Ensures Customer Service Team is meeting the targets for performance on turn time, invoicing and ...

StandardAero

Aviation Customer Manager

Maryville, TN · On-site

Build an Aviation Career You're Proud Of At StandardAero, we use our ingenuity and know-how to find ... Ensures Customer Service Team is meeting the targets for performance on turn time, invoicing and ...

Million Air

Customer Service Representative

Abilene, TX · On-site

$15/hr

Aviation Customer Service Representative Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the ...

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How much do aviation customer service jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for aviation customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is aviation customer service?

Aviation customer service refers to the support and assistance provided to passengers and clients by airline and airport staff before, during, and after air travel. This role includes tasks such as helping travelers with check-in, boarding, baggage, handling inquiries, resolving issues, and ensuring a positive travel experience. Professionals in aviation customer service strive to ensure safety, comfort, and satisfaction for all passengers, often working in fast-paced and dynamic airport environments.

What skills and qualifications are needed to thrive as an aviation customer service representative?

To thrive as an Aviation Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in customer-facing roles, often supported by a high school diploma or equivalent. Familiarity with airline reservation systems, check-in software, and security protocols is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure set exceptional representatives apart. These skills ensure efficient passenger support, smooth airport operations, and a positive travel experience for customers.

What are common challenges faced by aviation customer service representatives and how can they be managed?

Aviation Customer Service representatives often encounter high-pressure situations, such as flight delays, cancellations, and dealing with irate passengers. Managing these challenges requires strong communication and problem-solving skills, as well as the ability to remain calm and empathetic under stress. Building familiarity with airline policies and having thorough knowledge of available resources helps resolve issues efficiently. Support from a collaborative team environment and ongoing training also play key roles in equipping representatives to handle difficult situations professionally.

What is the difference between Aviation Customer Service vs Airport Customer Service?

AspectAviation Customer ServiceAirport Customer Service
CredentialsCustomer service certifications, airline-specific trainingCustomer service certifications, airport security training
Work EnvironmentAirlines, airline offices, onboard flightsAirports, terminal areas, check-in counters
Employer & IndustryAirlines, travel companiesAirports, ground handling services
Common Search/ComparisonYesNo

While both roles focus on assisting travelers, Aviation Customer Service primarily involves airline-related support, such as ticketing and onboard assistance. Airport Customer Service centers on passenger support within airport terminals, including check-in and security procedures. Understanding these differences helps job seekers target the right roles within the aviation industry.

More about Aviation Customer Service jobs

What cities are hiring for Aviation Customer Service jobs?

Cities with the most Aviation Customer Service job openings:

What states have the most Aviation Customer Service jobs?

States with the most job openings for Aviation Customer Service jobs include:

What job categories do people searching Aviation Customer Service jobs look for?

The top searched job categories for Aviation Customer Service jobs are:

Aviation Customer Service jobs near you
Infographic showing various Aviation Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Aviation Customer Service Representative

Valencia, CA • On-site

Regent Aerospace Corporation
Manufacturing • 501 - 1,000 employees
Learn more about Regent Aerospace Corporationexternal

$16.25 - $22/hr

Full-time

Re-posted 4 days ago

Job description

JOB TITLE: Customer Service Representative
FLSA STATUS: Non-Exempt
REPORTS TO: Director, Program Mgmt & Customer Service
The following description is not intended as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  Management retains the discretion to add to or change the duties of the position at any time.
Summary
Supports Program Management’s administrative tasks and performs day-to-day customer service in support of on-going programs while improving overall customer relationships for assigned accounts.  Responds to customer requests and questions regarding technical, large or complex service, products and accounts and ensure customers receive appropriate program reports which are required contractually. Analyzes and rectifies customer concerns using established procedures. Use computer to access and/or update customer records.
 
JOB FUNCTIONS:
  • Responsible for data entry of Purchase, Repair, and Service Orders into company ERP and for maintaining an Excel database containing engineering and customer part numbers and coordinate input and data from multiple sources.
  • Formally acknowledge all Purchase, Repair and Service Orders from assigned accounts and oversee status of orders for assigned accounts.
  • Maintain and grow current business relationships with assigned accounts.
  • Requisitions replacement parts and supplies.
  • Represent the Company in the administration of new contracts, changes or amendments and provide assigned customers with order information and status reports as needed.  Maintaining excellent customer relations, service and support.  Full and clear communication with customers at all times is a MUST. 
  • Participate in and support Customer Team meetings as required and support team roles by augmenting capacity in these areas as dictated by the day to day operational business need.
  • Initiate and implement new ideas, reporting process, and way of constant improvements throughout the process.
  • Maintain an accurate and organized filing system on all programs and contracted customer reports.
  • Present new ideas and implementation plans.
  • Upon completion of each order, generate invoices immediately.
  • Maintain positive attitude with Regent team as well as customers at all times.
  • Due to urgency of some of the programs, be able to handle pressure and maintain a positive attitude.
  • Arrange and coordinate conference calls and meetings.
  • Coordinate and manage mass mailing campaigns including company press releases and assist with printing and organization of customer presentations and proposals.

As Necessary, performs other related duties of which the above representative.

JOB REQUIREMENTS:
Specifications of Education and Training, Job Related Experience, and knowledge/abilities are general guidelines based on the minimum experience normally considered essential to the satisfactory performances of this job by the average incumbent. Individual abilities may result in some deviation from these guidelines.

MINIMUM EDUCATION AND TRAINING:
  • High school diploma or equivalent.

MINIMUM DIRECTLY RELATED JOB EXPERIENCE:
  • Two years experience in a customer service role.
  • Manufacturing experience is preferred, Aerospace experience a plus.

*Management must contact the Human Resource department of adding to or changing a significant number of duties.

MINIMUM KNOWLEDGE, ABILITIES, AND SKILLS:
  • Ability to communicate effectively in a professional manner both verbally and in writing.
  • Effective time management and organizational skills, and possess ability to prioritize multiple tasks.
  • Microsoft Office experience with Intermediate skill level in Excel, basic knowledge in use of Outlook and Word
  • Data Entry skills.
  • Knowledge of basic mathematics.
  • Ability to interact with a team of coworkers and customer contact skills.
  • Able to read and comprehend documentation written in the English language.

PHYSICAL MOTION:
  • Walks at least 30% of each day.
  • Other Motions: climbing/descending stairs; sitting; bending; carry-reaching above; repetitive motion hand-wrist; repetitive motion elbow-shoulder; fingering; grasping; feeling; hearing; talking; seeing; eye-hand/foot coordination; working with controls.

DEGREE OF PHYSICAL ACTIVITY:
  • Light work: Exerting up to 20 pounds of force occasionally.

VISUAL DEMANDS:
  • Depth perception
  • Color perception

MENTAL PROCESS:
  • Remembering
  • Using mathematics
  • Combining
  • Scheduling
  • Writing
  • Advising                     

WORK ENVIRONMENT
  • Inside work
  • Noise

EQUIPMENT
  • Computer hardware and software