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Aviation Customer Service Jobs (NOW HIRING)

Papco

Aviation Customer Service Specialist

Miami, FL · On-site

$16.25 - $21.50/hr

Aviation Customer Service Specialist Location: Miami, FL About the Role As an Aviation Customer Service Specialist, you will be at the center of World Fuel's global customer operations, supporting ...

StandardAero

Aviation Customer Manager

Maryville, TN · On-site

Aviation Customer Manager Location: Maryville TN Build an Aviation Career You're Proud Of At ... Ensures Customer Service Team meets performance targets (turn time, invoicing, and other KPIs)

StandardAero

Aviation Customer Manager

Maryville, TN · On-site

Aviation Customer Manager Location: Maryville TN Build an Aviation Career You're Proud Of At ... Ensures Customer Service Team meets performance targets (turn time, invoicing, and other KPIs)

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How much do aviation customer service jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for aviation customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How to become an airport customer service agent?

To become an airport customer service agent, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, proficiency with computer systems, and the ability to work flexible hours are often required; some employers may also prefer certification in airport operations or security procedures.

How to become a customer service agent for an airline?

To become an airline customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Many airlines provide on-the-job training, and proficiency with computer systems and conflict resolution is beneficial. Some positions may require background checks and availability for flexible schedules, including weekends and holidays.

What are the key skills and qualifications needed to thrive as an Aviation Customer Service Representative, and why are they important?

To thrive as an Aviation Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in customer-facing roles, often supported by a high school diploma or equivalent. Familiarity with airline reservation systems, check-in software, and security protocols is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure set exceptional representatives apart. These skills ensure efficient passenger support, smooth airport operations, and a positive travel experience for customers.

What is aviation customer service?

Aviation customer service refers to the support and assistance provided to passengers and clients by airline and airport staff before, during, and after air travel. This role includes tasks such as helping travelers with check-in, boarding, baggage, handling inquiries, resolving issues, and ensuring a positive travel experience. Professionals in aviation customer service strive to ensure safety, comfort, and satisfaction for all passengers, often working in fast-paced and dynamic airport environments.

What is the difference between Aviation Customer Service vs Airport Customer Service?

AspectAviation Customer ServiceAirport Customer Service
CredentialsCustomer service certifications, airline-specific trainingCustomer service certifications, airport security training
Work EnvironmentAirlines, airline offices, onboard flightsAirports, terminal areas, check-in counters
Employer & IndustryAirlines, travel companiesAirports, ground handling services
Common Search/ComparisonYesNo

While both roles focus on assisting travelers, Aviation Customer Service primarily involves airline-related support, such as ticketing and onboard assistance. Airport Customer Service centers on passenger support within airport terminals, including check-in and security procedures. Understanding these differences helps job seekers target the right roles within the aviation industry.

What is the role of customer service in aviation?

In aviation, customer service professionals ensure passengers have a positive experience by assisting with check-in, providing flight information, resolving issues, and ensuring safety protocols are followed. They often work in fast-paced environments, requiring strong communication skills and knowledge of airline policies and safety procedures.

What is the highest paid customer service job?

In the aviation industry, senior airline customer service managers and airport operations managers tend to have the highest salaries, often earning six-figure incomes. These roles require extensive experience, leadership skills, and often certifications in airport or airline management.

What are some common challenges faced by Aviation Customer Service representatives and how can they be managed?

Aviation Customer Service representatives often encounter high-pressure situations, such as flight delays, cancellations, and dealing with irate passengers. Managing these challenges requires strong communication and problem-solving skills, as well as the ability to remain calm and empathetic under stress. Building familiarity with airline policies and having thorough knowledge of available resources helps resolve issues efficiently. Support from a collaborative team environment and ongoing training also play key roles in equipping representatives to handle difficult situations professionally.
More about Aviation Customer Service jobs
What cities are hiring for Aviation Customer Service jobs? Cities with the most Aviation Customer Service job openings:
What states have the most Aviation Customer Service jobs? States with the most job openings for Aviation Customer Service jobs include:
What job categories do people searching Aviation Customer Service jobs look for? The top searched job categories for Aviation Customer Service jobs are:
Aviation Customer Service jobs near you
Infographic showing various Aviation Customer Service job openings in the United States as of July 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Aviation Customer Service Specialist

Aviation Customer Service Specialist

World Fuel Services Corporation

Miami, FL • On-site

$16.25 - $21.50/hr

Full-time

Posted 9 hours ago

World Fuel Services rating

8.6

Company rating: 8.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
Aviation Customer Service Specialist
Location: Miami, FL
About the Role
As an Aviation Customer Service Specialist, you will be at the center of World Fuel's global customer operations, supporting aviation clients around the world in a fast-paced, high-volume environment.
This is a highly customer-facing role where you will manage incoming requests via phone and email, resolve real-time issues, and ensure a seamless experience for our clients. If you enjoy talking to people, solving problems quickly, and working in a dynamic setting, this role is for you.
Impact of the Role
You are often the first point of contact for customers, making your responsiveness and service critical to their overall experience. Your work directly impacts customer satisfaction, retention, and service accuracy.
What You Will Do
  • Handle high volumes of inbound phone calls and emails from global aviation customers
  • Provide real-time support, resolving urgent customer requests with accuracy and professionalism
  • Build strong relationships with customers by understanding their needs and delivering consistent service
  • Monitor fuel availability and communicate updates or disruptions to customers
  • Coordinate with Sales, Credit, Collections, Supply, and Billing teams to ensure seamless execution
  • Support customer accounts and identify opportunities to enhance service and performance
  • Adapt communication style to support a diverse, global customer base

What You Bring
Required
  • 1 to 2 years of experience in high-volume customer service, call center, hospitality, airline, or similar fast-paced service environments
  • Excellent communication skills in English, both written and verbal
  • Comfortable being on the phone for a significant portion of the day while managing multiple customer interactions
  • Strong customer service mindset with the ability to build rapport quickly
  • High attention to detail and sound judgment
  • Ability to prioritize, multitask, and remain calm under pressure
  • Proactive, positive attitude with a willingness to learn
  • Confidence communicating with global customers
  • Ability to work independently and as part of a team
  • Valid passport

Preferred
  • Experience in aviation or exposure to global travel or logistics environments
  • Familiarity with aircraft types or aviation operations
  • Experience with Oracle or similar systems
  • Fluency in additional languages
  • Strong understanding of world geography

Education
High school diploma or GED required
Why Join World Fuel
  • Be part of a globally recognized leader in aviation fuel and services
  • Work in a fast-paced, customer-driven environment with real impact
  • Build valuable customer service, operational, and problem-solving skills
  • Gain exposure to international markets and customers
  • Benefit from strong internal mobility and career development opportunities

#WFS
#LI-GR1
World Kinect is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
World Fuel Services, Inc.

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