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Avaya Voice Jobs (NOW HIRING)

LTIMindtree

Avaya Contact Center Engineer

Charlotte, NC · On-site

... voice architecture to ensure high availability scalability and performance Collaborate with cross functional teams to integrate Avaya voice solutions with other communication platforms Monitor and ...

Procom Consultants Group

Sr Voice Engineer

Durham, NC · On-site

Avaya Communications Manager 5.2.1, or higher. * Avaya Modular Messaging voice mail system. * Avaya AES servers * Avaya SES server * Avaya System and Session Manager * Avaya SIPERA SBC or other SBC'

Procom Consultants Group

Sr. Voice Engineer

Durham, NC · On-site

Avaya Communications Manager 5.2.1, or higher. * Avaya Modular Messaging voice mail system. * Avaya AES servers * Avaya SES server * Avaya System and Session Manager * Avaya SIPERA SBC or other SBC'

LOUi Consulting

$18 - $24.75/hr

Perform system and database backups within required timelines and maintain accurate, organized, current voice-system and voicemail databases.Coordinate patching and upgrades for Avaya applications ...

Procom Services

Sr Voice Engineer

Durham, NC · On-site

Avaya Communications Manager 5.2.1, or higher. Avaya Modular Messaging voice mail system. Avaya AES servers Avaya SES server Avaya System and Session Manager Avaya SIPERA SBC or other SBC's Avaya ...

LOUi Consulting Group, Inc

$18 - $24.75/hr

Advanced hands-on expertise with current Avaya Communication Manager environments and enterprise voice/Unified Communications technologies. * Strong knowledge of SIP, PRI, VoIP, TCP/IP, VLANs, call ...

Stem Xpert

Avaya-CM

Fishers, IN

Voice Mail Systems (Audix), Unix Systems Adminstration of CMS. Interactive Intrelligence experience ... Experience with Avaya CM administration, configuration. Call management Systems (CMS Call Reporting ...

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Avaya Voice information

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$5

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$76

How much do avaya voice jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for avaya voice in the United States is $48.17, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $60.10 per hour, depending on experience, location, and employer.

What does an Avaya Voice professional do?

Avaya Voice professionals are specialists who manage, configure, and maintain Avaya voice communication systems, including telephony and unified communications platforms. They ensure seamless operation of business phone systems, troubleshoot technical issues, and implement new features or upgrades. Their work often involves integrating Avaya solutions with other IT infrastructure, providing user support, and maintaining system security and reliability. These professionals are essential for organizations that rely on Avaya products for their communication needs.

What are the key skills and qualifications needed to thrive as an Avaya Voice engineer?

To thrive as an Avaya Voice Engineer, you need strong knowledge of telecommunication systems, VoIP protocols, and Avaya-specific platforms, typically supported by an IT degree or relevant certifications. Familiarity with Avaya Communication Manager, Session Manager, and Avaya Aura, along with certifications like Avaya Certified Implementation Specialist (ACIS), is commonly required. Excellent troubleshooting, communication, and customer service skills help engineers effectively resolve issues and collaborate with both technical teams and end users. These skills are crucial for maintaining reliable voice communication systems and ensuring seamless business operations.

What are some common challenges faced by Avaya Voice engineers during system integration projects?

Avaya Voice Engineers often encounter challenges when integrating Avaya communication solutions with existing network infrastructure, especially when dealing with legacy systems or third-party applications. These challenges may include ensuring compatibility, managing network bandwidth, troubleshooting interoperability issues, and maintaining system security. Successful integration requires strong troubleshooting skills, effective collaboration with IT teams, and a thorough understanding of both Avaya products and the client's technical environment. Staying current with Avaya updates and best practices can help engineers address these challenges efficiently.

What is the difference between Avaya Voice vs Avaya Network Engineer?

AspectAvaya VoiceAvaya Network Engineer
CertificationsAvaya Certified Support Specialist, CCNACCNA, CCNP, Cisco certifications
Work EnvironmentTelecommunications, call centers, VoIP systemsNetwork infrastructure, data centers, enterprise networks
Industry UsageTelecom providers, customer service centersIT departments, network service providers

Avaya Voice specialists focus on configuring and maintaining VoIP and telephony systems using Avaya platforms, while Avaya Network Engineers handle broader network infrastructure, including routing, switching, and security. Both roles require networking certifications but differ in their specific technical focus and work environments.

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What states have the most Avaya Voice jobs?

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Avaya Voice jobs near you
Infographic showing various Avaya Voice job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $100,198 per year, or $48.2 per hour.

Senior Voice Engineer (Avaya Voice & UC)

Vancouver, WA • On-site

Black Rock Group
See more jobs at Black Rock Groupexternal

Other

Posted 20 days ago

Job description

Job Title: Senior Voice Engineer (Avaya Voice & UC)
Location: Vancouver, WA (Onsite)
Duration: Long-Term Contract

Job Summary

We are seeking an experienced Senior Voice Engineer with deep expertise in Avaya Voice Infrastructure, Unified Communications, Contact Center technologies, SIP/VoIP, and Voice Automation. The ideal candidate will provide L3 production support, lead complex troubleshooting efforts, drive voice transformation initiatives, and build automation solutions to improve operational efficiency and reliability.

Responsibilities

Provide L3 support for enterprise voice and unified communications environments.

Troubleshoot complex issues involving Avaya telephony, SIP trunks, SBCs, call routing, and contact center platforms.

Perform Root Cause Analysis (RCA) and implement permanent solutions.

Lead voice migrations, upgrades, and transformation initiatives.

Support major production incidents and customer escalations.

Collaborate with network, security, and application teams.

Develop automation solutions for voice operations, monitoring, and reporting.

Create dashboards, health checks, operational reports, and documentation.

Coordinate with telecom carriers for SIP, PRI, and circuit-related issues.

Mentor L1/L2 engineers and provide technical guidance.

Required Technical Skills

Avaya Technologies

Avaya Aura Communication Manager

Avaya Session Manager

Avaya System Manager

Avaya Session Border Controller (SBCE)

Avaya Media Gateway (G430/G450/G650)

Avaya CMS Reporting

Avaya Contact Center / Elite

Avaya IP Office (Preferred)

Voice & Unified Communications

SIP Protocol Analysis

VoIP & H.323

SIP Trunks

Dial Plan Design

Session Management

Call Routing & Recording

Voice QoS Analysis

SBC Administration

Contact Center

Avaya Contact Center

Call Vectoring

VDN & Hunt Groups

CMS Reporting

IVR Integration

Workforce Management Integration

Automation (Mandatory)

Python

REST APIs

Ansible

PowerShell

Log Collection & Analysis

Health Check Automation

Configuration Backup & Validation

Dashboard Development (Grafana, Power BI, or equivalent)

SNMP & API-based Monitoring

Preferred Experience

Wireshark Packet Analysis

SolarWinds, PRTG, Splunk, NetBrain

Microsoft Teams Voice (Direct Routing)

AudioCodes SBC

ITIL Incident, Problem & Change Management

Preferred Certifications

Avaya ACS / ACIS

CCNP Collaboration

Microsoft Teams Voice Engineer (MS-720)

Python or Automation Certifications

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