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Automotive Service Advisor Jobs in Reston, VA (NOW HIRING)

Car Guys

Automotive Service Writer

Washington, DC · On-site

Automotive Service Advisor / Service Writer / Service Consultant CarGuys Inc., America's and Canada's #1 Automotive Recruiter, connects Automotive Service Advisors, Service Writers, and Service ...

Asbury Automotive Group

Service Advisor

Woodbridge, VA · On-site

$70K - $100K/yr

About Asbury Koons Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 ... As a Service Advisor at Koons Woodbridge Buick GMC , you will have the opportunity to make a ...

Asbury Automotive Group

Service Advisor

Manassas, VA · On-site

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Advisor at Koons Falls Church Ford , you will ...

Sheehy Honda

Automotive Service Advisor

Alexandria, VA · On-site

$200K/yr

The ideal candidate for this position has prior dealership service advisor experience! Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond!

Sheehy Honda

Automotive Service Advisor

Alexandria, VA · On-site

$200K/yr

The ideal candidate for this position has prior dealership service advisor experience! Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond!

Sheehy Honda

Automotive Service Advisor

Alexandria, VA · On-site

$200K/yr

The ideal candidate for this position has prior dealership service advisor experience! Sheehy Auto Stores has been named a 2024 and 2025 Top Workplace in Washington, DC, Baltimore, and Richmond!

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Reston, VA

Automotive Service Advisor information

See Reston, VA salary details

$12

$26

$47

How much do automotive service advisor jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for automotive service advisor in Reston, VA is $26.98, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $31.01 per hour, depending on experience, location, and employer.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role focuses on customer communication, estimating repairs, and sales. Mechanics usually earn hourly wages or flat rates for labor performed. Overall compensation depends on experience, location, and the specific dealership or repair shop.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and upselling, with compensation structures varying by dealership or service center.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What do you need to be an automotive service advisor?

To become an automotive service advisor, you typically need strong communication and customer service skills, knowledge of automotive systems, and experience with repair procedures. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in automotive or sales roles. Certification or training in automotive technology can be beneficial but is not always mandatory.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

More about Automotive Service Advisor jobs
What are the most commonly searched types of Automotive Service Advisor jobs in Reston, VA? The most popular types of Automotive Service Advisor jobs in Reston, VA are:
What are popular job titles related to Automotive Service Advisor jobs in Reston, VA? For Automotive Service Advisor jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Automotive Service Advisor jobs in Reston, VA look for? The top searched job categories for Automotive Service Advisor jobs in Reston, VA are:
What cities near Reston, VA are hiring for Automotive Service Advisor jobs? Cities near Reston, VA with the most Automotive Service Advisor job openings:
Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $56,118 per year, or $27 per hour.

Automotive Service Writer

Car Guys

Washington, DC • On-site

Other

Posted 5 days ago

Job description

Automotive Service Advisor / Service Writer / Service Consultant

CarGuys Inc., America's and Canada's #1 Automotive Recruiter, connects Automotive Service Advisors, Service Writers, and Service Consultants with top-performing dealerships and automotive groups across the U.S. and Canada. We work with employers actively hiring customer-focused service professionals who manage repair orders, communicate with customers, and drive service department revenue. Our clients provide the opportunity—you choose the best fit.

High earning potential for service advisors. Competitive base pay plus commission and bonuses. Performance-based incentives tied to service sales and CSI. High-volume service departments with strong customer traffic and steady workflow. Established service processes and support teams. Career growth opportunities with advancement into Service Manager and Fixed Operations roles. Ongoing training in service sales and customer experience.

Access to top automotive service advisor and service writer jobs. Personalized job matching based on your experience. No cost to candidates—employers retain our services.

Responsibilities include greeting customers and assisting with service needs, writing repair orders and documenting customer concerns, recommending maintenance and repairs based on technician findings, communicating repair timelines, costs, and updates to customers, coordinating with technicians to ensure accurate diagnostics and repairs, managing workflow and ensuring timely completion of service, maintaining high levels of customer satisfaction and CSI scores, and upselling services to increase service department revenue.

Qualifications include experience as a service advisor, service writer, or automotive service consultant, strong communication and customer service skills, ability to sell recommended services and build customer trust, knowledge of automotive repair and maintenance processes, and ability to work in a fast-paced dealership environment.

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