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Automotive Service Advisor Jobs in Reston, VA (NOW HIRING)

German Auto Group Inc

Service Advisor

Springfield, VA · On-site

$45K - $90K/yr

Competitive Compensation Job Summary We are looking for a Service Advisor to join our team. The ... Every day is different in our busy automotive service center! You will be responsible for a variety ...

Meineke

Service Advisor

Damascus, MD · On-site

$300 - $600/day

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing ...

Meineke - 943

Service Advisor

Damascus, MD · On-site

$300 - $600/day

Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing ...

Jiffy Lube

Automotive Service Advisor

Oxon Hill, MD · On-site

$21 - $41/hr

Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing ... Offering our guests options that are tailored specifically to their automotive needs * Giving ...

Jiffy Lube

Automotive Service Advisor

Oxon Hill, MD · On-site

$21 - $41/hr

Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing ... Offering our guests options that are tailored specifically to their automotive needs * Giving ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Reston, VA

Automotive Service Advisor information

See Reston, VA salary details

$12

$26

$47

How much do automotive service advisor jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for automotive service advisor in Reston, VA is $26.98, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $31.01 per hour, depending on experience, location, and employer.

What is an automotive service advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

What does an automotive service advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What are the key skills and qualifications needed to thrive as an automotive service advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges automotive service advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

Do automotive service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics because their role involves customer communication, sales, and service management. Mechanics usually earn hourly wages or flat rates based on repairs performed. Compensation varies by location, experience, and shop size, but service advisors generally have higher earning potential due to their sales and customer service responsibilities.

How do automotive service advisors get paid?

Automotive service advisors typically earn a combination of a base salary and commissions or bonuses based on the sales of services and parts. They may also receive incentives for customer satisfaction and retention, with compensation structures varying by dealership or service center. Strong communication skills and product knowledge can influence earning potential.

Is an automotive service advisor a hard job?

An automotive service advisor's job involves communicating with customers, understanding vehicle issues, and coordinating repairs, which requires strong communication skills and technical knowledge. The role can be demanding due to customer interactions, multitasking, and meeting deadlines, but it is manageable with proper training and experience.
More about Automotive Service Advisor jobs

What job categories do people searching Automotive Service Advisor jobs in Reston, VA look for?

The top searched job categories for Automotive Service Advisor jobs in Reston, VA are:

What cities near Reston, VA are hiring for Automotive Service Advisor jobs?

Cities near Reston, VA with the most Automotive Service Advisor job openings:

Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $56,118 per year, or $27 per hour.

Automotive Service Advisor

Manassas, VA • On-site

Joyce Koons Honda
See more jobs at Joyce Koons Hondaexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Joyce Koons Honda Buick GMC, one of the top Northern Virginia dealerships, is seeking Full-time Service Advisors. We are a progressive, customer-focused automotive retailer and service center located in Manassas, Virginia. We are experiencing growth in our service business; therefore, we are looking for candidates at the top of their game with a strong track record.

As Service Advisors, you will be responsible for executing all elements of the Service Lane process from greeting service guests in the lane up to and through quality delivery.

Benefits:

  • Health Insurance

  • Dental 

  • Vision

  • 401K

  • Paid Vacation

  • Paid Sick leave

  • Holiday Pay

  • Voluntary Benefit

Responsibilities:

  • Greet customers promptly

  • Obtain customer and vehicle information

  • Clearly report all vehicle symptoms as described by the customer

  • Determine and recommend maintenance base on age, mileage and history of vehicle

  • Prepare a complete and accurate estimate of cost for labor and parts

  • Establish follow up time

  • Monitor the progress of each vehicle throughout the day, and update customers frequently

  • Verify that the final invoice reconciles with the work performed on the repair order

  • Explain all completed work and charges to customers

Qualifications:

  • Excellent communications skills – written and verbal

  • Attention to Detail

  • Must have prior automotive background experience

  • Valid driver’s license with an acceptable driving record;

  • Must pass drug screen and background check

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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