ZipRecruiter

Log In

1

Automotive Service Advisor Jobs in Reston, VA (NOW HIRING)

Nealey Tire & Auto

Automotive Service Advisor

Derwood, MD · On-site

$125K/yr

Automotive Service Advisor Who Thrives Here | Service Advisor Qualifications Our elite Service Advisors are more than just "order takers"-they are disciplined sales professionals who thrive in a fast ...

Midas - PGW

Automotive Service Advisor

Manassas, VA · On-site

$50K - $70K/yr

We are looking for automotive service advisor to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services.

AAA Club Alliance, Inc.

Automotive Service Advisor

VA · On-site

$24.70/hr

Automotive Service Advisor - Hiring Now | AAA Club Alliance Drive Your Career Forward with AAA Club Alliance! Are you a customer-focused professional with a passion for the automotive industry? AAA ...

Midas - PGW

Automotive Service Advisor

Capitol Heights, MD · On-site

$40K - $60K/yr

We are looking for automotive service advisor to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services.

Midas

Automotive Service Advisor

Manassas, VA · On-site

$50K - $70K/yr

We are looking for automotive service advisor to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services.

Midas

Automotive Service Advisor

Capitol Heights, MD · On-site

$40K - $60K/yr

We are looking for automotive service advisor to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services.

next page

Showing results 1-20

All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Reston, VA

Automotive Service Advisor information

See Reston, VA salary details

$12

$26

$47

How much do automotive service advisor jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for automotive service advisor in Reston, VA is $26.98, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $31.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Automotive Service Advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What do you need to be an automotive service advisor?

To become an automotive service advisor, you typically need strong communication and customer service skills, knowledge of automotive systems, and experience with repair orders and service processes. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in automotive or retail environments. Certifications such as ASE certification can enhance job prospects.

What are some common challenges Automotive Service Advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

Do service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics, as their role focuses on customer communication, estimating repairs, and selling services. Mechanics usually earn hourly wages or flat rates based on the work performed, while service advisors' compensation often includes bonuses for sales and customer satisfaction.

How do auto service advisors get paid?

Auto service advisors typically earn a combination of a base salary and commissions or bonuses based on sales and customer satisfaction. They may also receive benefits such as health insurance and paid time off, and their compensation can vary depending on the dealership or service center.

What does an Automotive Service Advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What Is an Automotive Service Advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

How hard is it to be an automotive service advisor?

Becoming an automotive service advisor requires strong communication skills, technical knowledge of vehicle systems, and the ability to explain repairs to customers. The role involves managing customer relationships, understanding repair orders, and working in a fast-paced environment, which can be challenging but manageable with proper training and experience.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

More about Automotive Service Advisor jobs
What are the most commonly searched types of Automotive Service Advisor jobs in Reston, VA? The most popular types of Automotive Service Advisor jobs in Reston, VA are:
What job categories do people searching Automotive Service Advisor jobs in Reston, VA look for? The top searched job categories for Automotive Service Advisor jobs in Reston, VA are:
What cities near Reston, VA are hiring for Automotive Service Advisor jobs? Cities near Reston, VA with the most Automotive Service Advisor job openings:
Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Reston, VA as of July 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 88% Physical, 5% Hybrid, and 7% Remote job distribution, with an average salary of $56,118 per year, or $27 per hour.

Automotive Service Advisor

Nealey Tire & Auto

Derwood, MD

$125K/yr

Full-time

Medical, Retirement

Re-posted 14 days ago

Job description

Automotive Service Advisor Who Thrives Here | Service Advisor Qualifications

Our elite Service Advisors are more than just "order takers"-they are disciplined sales professionals who thrive in a fast-paced, high-volume environment. We have found that the most successful candidates often come from these high-intensity backgrounds and have the following qualifications:

  • Automotive Service Advisors: Individuals with 3+ years of experience in a high performing and/or high volume automotive repair shop.

  • Former Collegiate Athletes: Individuals who bring mental toughness, a competitive edge, and extreme coachability.

  • Dealership Pros: Experienced Service Advisors looking to escape the corporate grind for an independent shop culture and a tight-knit team.

  • Sales Powerhouses: Professionals from any industry who love performance-based compensation and "hitting the numbers."

  • Car Enthusiasts: People who possess a genuine passion for the industry and can speak the language of the bay.

We value hunger, radical accountability, and the relentless drive to master a proven sales system.


Qualifications

  • Individuals with 3+ years of experience as an Automotive Service Advisor, Service Writer, or in Automotive Sales

  • Have a valid driver's license
  • Individuals who are comfortable working in a performance-based environment where a portion of their compensation is tied to sales targets and KPIs
  • Individuals who have high energy and are consistently punctual in a fast-paced shop environment
  • Individuals who demonstrate mental toughness and coachability


What You'll Do | Service Advisor Requirements

As a Service Advisor, you are the "face of the franchise." You aren't just selling repairs; you are building trust and managing the front-of-house experience. Your daily focus includes:

  • Own the Guest Experience: Lead the customer journey from the initial greeting to the final vehicle delivery with authority and professionalism.

  • Master the Write-Up: Accurately manage service orders with speed and precision to ensure no detail is missed.

  • Consultative Sales: Deliver clear, confident recommendations that help customers make informed decisions about their vehicle's health.

  • Technical Synergy: Partner closely with Technicians to keep shop workflow optimized and production moving.

  • Value-Based Upselling: Educate customers on preventative maintenance and maximize every repair order through expert communication.

  • Process Discipline: Execute our proven service process to ensure consistency, profitability, and five-star reviews.



What's in It for You - Benefits

This isn't just a job - this is a career-building opportunity with a fast-scaling company that offers industry-leading benefits:

  • TOP EARNERS MAKE $125K+: Highly competitive base salary, aggressive performance bonuses, and a 401(k) with up to 4% matching

  • Elite Professional Coaching: Access to high-level training to ensure you are constantly advancing

  • 5-DAY WORK WEEK for a reliable work-life balance

  • Operational Excellence: Top-tier management that leads with positivity and extreme efficiency

  • Total Security: Comprehensive healthcare benefits for you and your family

  • Culture & Perks: A fast-growing independent shop with a family environment, culture of accountability, teamwork, respect, and Free Lunch Fridays

At Nealey Tire & Auto in Rockville, MD, we don't just talk about growth - we live it. If you're hungry to learn, build, and win, this is where you belong.



About Us

At Nealey Tire & Auto, we're not just fixing cars- we're building one of the most respected and fastest-growing automotive service companies in Maryland. With five thriving locations (and more on the way), we've built a reputation on integrity, performance, and a proven system that delivers results.

We're looking for an Automotive Service Advisor who wants to be rewarded for their output. If you are punctual, energetic, and ready to win, you'll fit right in.

Apply