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Automotive Service Advisor Jobs in Reston, VA (NOW HIRING)

AAA Club Alliance, Inc.

Automotive Service Advisor

VA · On-site

$24.70/hr

Automotive Service Advisor - Hiring Now | AAA Club Alliance Drive Your Career Forward with AAA Club Alliance! Are you a customer-focused professional with a passion for the automotive industry? AAA ...

AAA Mid Atlantic

Automotive Service Advisor

Fairfax, VA · On-site

$20.97 - $24.70/hr

As an Automotive Service Advisor for AAA, you'll be the driving force behind our customers' exceptional experience, seamlessly coordinating their vehicle service needs with our skilled technicians in ...

DARCARS

Automotive Service Advisor / Writer

Lanham, MD · On-site

DARCARS of Lanham is now seeking Automotive Service Advisor / Writer As the Automotive Service Advisor / Writer you are responsible for presenting, consulting and selling automotive warranty products ...

Jiffy Lube

Automotive Service Advisor

Oxon Hill, MD · On-site

Automotive Service Advisor Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing the highest level of customer satisfaction. During face-to-face customer ...

Car Guys Inc.

Automotive Service Writer

Sterling, VA

$60K - $109K/yr

``` AUTOMOTIVE SERVICE ADVISOR / SERVICE WRITER / SERVICE CONSULTANT - UP TO $109,000+ PER YEAR CarGuys Inc. - High-Paying Automotive Service Advisor Jobs Nationwide ----- LOCATION Nationwide automotive ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Reston, VA

Automotive Service Advisor information

See Reston, VA salary details

$12

$26

$47

How much do automotive service advisor jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for automotive service advisor in Reston, VA is $26.98, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $31.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Automotive Service Advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What do you need to be an automotive service advisor?

To become an automotive service advisor, you typically need strong communication and customer service skills, knowledge of automotive systems, and experience with repair orders and service processes. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in automotive or retail environments. Certifications such as ASE certification can enhance job prospects.

What are some common challenges Automotive Service Advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

Do service advisors get paid more than mechanics?

Automotive service advisors typically earn higher base salaries and commissions compared to mechanics, as their role focuses on customer communication, estimating repairs, and selling services. Mechanics usually earn hourly wages or flat rates based on the work performed, while service advisors' compensation often includes bonuses for sales and customer satisfaction.

How do auto service advisors get paid?

Auto service advisors typically earn a combination of a base salary and commissions or bonuses based on sales and customer satisfaction. They may also receive benefits such as health insurance and paid time off, and their compensation can vary depending on the dealership or service center.

What does an Automotive Service Advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What Is an Automotive Service Advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

How hard is it to be an automotive service advisor?

Becoming an automotive service advisor requires strong communication skills, technical knowledge of vehicle systems, and the ability to explain repairs to customers. The role involves managing customer relationships, understanding repair orders, and working in a fast-paced environment, which can be challenging but manageable with proper training and experience.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

More about Automotive Service Advisor jobs
What are the most commonly searched types of Automotive Service Advisor jobs in Reston, VA? The most popular types of Automotive Service Advisor jobs in Reston, VA are:
What job categories do people searching Automotive Service Advisor jobs in Reston, VA look for? The top searched job categories for Automotive Service Advisor jobs in Reston, VA are:
What cities near Reston, VA are hiring for Automotive Service Advisor jobs? Cities near Reston, VA with the most Automotive Service Advisor job openings:
Automotive Service Advisor jobs near you
Infographic showing various Automotive Service Advisor job openings in Reston, VA as of July 2026, with employment types broken down into 93% Full Time, 6% Part Time, and 1% Contract. Highlights an 72% Physical, 3% Hybrid, and 25% Remote job distribution, with an average salary of $56,118 per year, or $27 per hour.
Automotive Service Advisor / Writer

Automotive Service Advisor / Writer

DARCARS Automotive Group

Lanham, MD • On-site

Full-time

Retirement, PTO

Posted 21 days ago

DARCARS Automotive Group rating

6.2

Company rating: 6.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

96th of 145 rated car dealerships

Job description

DARCARS of Lanham is now seeking Automotive Service Advisor / Writer

As the Automotive Service Advisor / Writer you are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention.

In this role you'll:

  • Greet customers in a timely, friendly manner and obtain pertinent vehicle information
  • Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
  • Generate and provide customers with a complete and accurate estimate of repair orders
  • Establish and communicate completion time of repair with customer and technician
  • Answer incoming service calls
  • Maintain and schedule service appointments
  • Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
  • Follow the manufacturer’s warranty guidelines and procedures
  • Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
  • Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
  • Must be able to manage in a fast paced work environment with limited supervision
  • Must have great customer service, phone and computer skills
  • Previous automotive Service Advisor experience highly preferred
  • Must be a minimum of eighteen years of age
  • Must have a valid driver's license
  • Must be able to pass pre-employment screening (background)

Benefits

  • Competitive pay and opportunities for bonus
  • Comprehensive Benefits Plan including 401k
  • PTO and Paid Holidays
  • Employee discounts on vehicle purchases, parts and service repairs
  • Opportunities to join our community service initiatives


This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. 

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

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