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Automotive Service Advisor Jobs in Reston, VA (NOW HIRING)

German Auto Group Inc

Service Advisor

Springfield, VA

$45K - $90K/yr

Competitive Compensation Job Summary We are looking for a Service Advisor to join our team. The ... Every day is different in our busy automotive service center! You will be responsible for a variety ...

Pohanka Automotive Group

Service Advisor

Chantilly, VA · On-site

Pohanka Automotive Group Automotive Service Advisor Positions The Pohanka Automotive Group is hiring for Automotive Service Advisor positions in multiple locations. If you are tired of where you work ...

Jiffy Lube

Automotive Service Advisor

Oxon Hill, MD

$21 - $41/hr

Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing ... Offering our guests options that are tailored specifically to their automotive needs * Giving ...

Jiffy Lube

Automotive Service Advisor

Oxon Hill, MD · On-site

$21 - $41/hr

Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing ... Offering our guests options that are tailored specifically to their automotive needs * Giving ...

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All JobsAutomotive Service Advisor JobsAutomotive Service Advisor Jobs in Reston, VA

Automotive Service Advisor information

See Reston, VA salary details

$12

$26

$47

How much do automotive service advisor jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for automotive service advisor in Reston, VA is $26.98, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $31.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Automotive Service Advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What do you need to be an automotive service advisor?

To become an automotive service advisor, you typically need strong communication and customer service skills, knowledge of automotive systems, and experience with repair orders and service processes. A high school diploma or equivalent is usually required, and some employers prefer candidates with prior experience in automotive or retail environments. Certifications like ASE may enhance job prospects but are not always mandatory.

What are some common challenges Automotive Service Advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

Do service advisors make more money than mechanics?

Automotive service advisors typically earn more than mechanics because they handle customer interactions, sales, and service recommendations, often receiving commissions or bonuses. Mechanics usually have a fixed hourly wage or salary and focus on repairs and maintenance. Compensation can vary based on experience, location, and shop size.

What does an Automotive Service Advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What Is an Automotive Service Advisor?

An Automotive Service Advisor is employed by a car dealership or service center to communicate with customers regarding their repair and maintenance issues. They then liaise with the Mechanics or Auto Technicians who make the repairs. As an Automotive Service Advisor, your responsibilities and duties include greeting customers, understanding their needs, communicating those to service providers, working with insurance companies when needed, and ensuring the customer understands the repair or maintenance options they have. Some jobs also require their service advisors to have technician or sales experience so that they can fulfill multiple roles in the company.

How hard is it to be an automotive service advisor?

Becoming an automotive service advisor requires good communication skills, knowledge of vehicle systems, and the ability to explain technical issues to customers. The role involves handling customer interactions, managing repair orders, and working in a fast-paced environment, which can be challenging for some. Success often depends on experience, certifications, and the ability to multitask effectively.

What job makes $10,000 a month without a degree?

An Automotive Service Advisor can earn $10,000 or more per month with experience, strong customer service skills, and a good understanding of automotive systems. High earnings are often achieved through commissions, bonuses, and working in busy or luxury dealerships. No formal degree is typically required, but industry certifications and experience are valuable.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

More about Automotive Service Advisor jobs
What are the most commonly searched types of Automotive Service Advisor jobs in Reston, VA? The most popular types of Automotive Service Advisor jobs in Reston, VA are:
What job categories do people searching Automotive Service Advisor jobs in Reston, VA look for? The top searched job categories for Automotive Service Advisor jobs in Reston, VA are:
What cities near Reston, VA are hiring for Automotive Service Advisor jobs? Cities near Reston, VA with the most Automotive Service Advisor job openings:
Automotive Service Advisor jobs near you

Automotive Service Advisor

Far East Motors Auto Repair

Silver Spring, MD

$60K - $120K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 11 days ago

Job description

Far East Motors is a family-owned independent repair shop that has served our community for over 30 years. We're known for honest recommendations, exceptional customer service, and a team-first culture where employees are respected and supported.

We are searching for an automotive service advisor, with experience in an independent auto repair shop, that can provide amazing customer service and help our customers feel comfortable that the money they are spending is an investment in their vehicle. We do things a little differently at our shop and want someone who is open to learning processes that have proven to create an environment that is free from chaos.
This role is very important to the success of our business. The primary responsibility of this role is helping customers understand their vehicle's needs by professionally presenting technician recommendations and guiding them through repair decisions with confidence and transparency.
Some of the benefits of working with us include:
  • Competitive compensation with performance incentives.
  • Strong, consistent earning potential.
  • Technician Diagnostics you can stand behind and feel comfortable selling!
  • Company Paid Training.
  • A team that wants to help you succeed!
  • Health, dental, and vision insurance.
  • Paid Time Off.

Applicants must have a professional appearance, an extremely positive attitude, a willingness to learn, and an understanding that we are a team and depend on each other to succeed and grow. You also must be great with customers, motivated, and honest. The ability to retain information and build relationships with technicians are key to being successful.
Pay plan will vary based on ability and experience. If you are the one we are looking for, you will be compensated well.
We know the best service advisors are probably already employed. If you're looking for a shop where your work is appreciated, your input matters, and you're treated like part of the family—not just a number—we'd love to have a conversation.
All inquiries will be kept completely confidential.