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Automotive Operations Manager Jobs in Georgia (NOW HIRING)

Cox Automotive

Supervisor, Customer Care

Conley, GA · On-site

$67K - $100K/yr

... management systems. * Experience supporting after-hours, weekend, or multi-shift operations is preferred. * Knowledge of fleet services, automotive operations, dispatch operations, or service ...

Cox Automotive

Supervisor, Customer Care

Austell, GA · On-site

$67K - $100K/yr

... management systems. * Experience supporting after-hours, weekend, or multi-shift operations is preferred. * Knowledge of fleet services, automotive operations, dispatch operations, or service ...

Cox Automotive

Supervisor, Customer Care

Norcross, GA · On-site

$67K - $100K/yr

... management systems. * Experience supporting after-hours, weekend, or multi-shift operations is preferred. * Knowledge of fleet services, automotive operations, dispatch operations, or service ...

Cox Automotive

Supervisor, Customer Care

Pine Lake, GA · On-site

$67K - $100K/yr

... management systems. * Experience supporting after-hours, weekend, or multi-shift operations is preferred. * Knowledge of fleet services, automotive operations, dispatch operations, or service ...

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Automotive Operations Manager information

See Georgia salary details

$26.2K

$53.6K

$100.1K

How much do automotive operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for automotive operations manager in Georgia is $53,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,600.00 and $65,400.00 per year, depending on experience, location, and employer.

What is an automotive operations manager?

Automotive Operations Managers are professionals responsible for overseeing the daily operations of automotive businesses, such as dealerships, repair shops, or manufacturing plants. Their duties include managing staff, optimizing workflow, ensuring customer satisfaction, and maintaining inventory. They also implement policies to improve efficiency, monitor financial performance, and ensure compliance with industry regulations. By coordinating various departments, they help ensure the business runs smoothly and meets its goals.

What are the key skills and qualifications needed to thrive as an automotive operations manager?

To thrive as an Automotive Operations Manager, you need expertise in automotive business operations, inventory management, and team leadership, often supported by a degree in business or automotive management. Familiarity with dealership management systems (DMS), automotive software tools, and relevant industry certifications like NADA or ASE are typically required. Strong communication, problem-solving, and organizational skills help you lead teams and ensure customer satisfaction. These competencies are crucial for optimizing workflow, maintaining profitability, and driving business growth in a competitive automotive environment.

What are some common challenges faced by automotive operations managers, and how are they typically addressed?

Automotive Operations Managers often face challenges related to coordinating between multiple departments, managing inventory efficiently, and ensuring high levels of customer satisfaction. Balancing production schedules with supply chain constraints and maintaining compliance with industry regulations can also be demanding. These challenges are typically addressed by implementing robust communication channels, leveraging data-driven management tools, and fostering a collaborative team environment. Continuous process improvement and regular staff training are also key strategies used to overcome operational hurdles.

What is the difference between Automotive Operations Manager vs Automotive Service Manager?

AspectAutomotive Operations ManagerAutomotive Service Manager
Primary FocusOversees overall dealership or automotive business operations, including sales, finance, and service departmentsManages daily service department operations, including technician workflows and customer service
Required CredentialsTypically requires management experience, automotive knowledge, and sometimes a degree in business or automotive technologyRequires automotive service experience, certifications like ASE, and management skills
Work EnvironmentDealerships, automotive groups, or automotive service centersService departments within dealerships or independent repair shops
Common UsageUsed in larger dealerships or automotive groups to oversee multiple departmentsUsed in service departments to ensure efficient repair and customer satisfaction

The Automotive Operations Manager focuses on overall dealership or automotive business management, while the Automotive Service Manager specializes in managing the service department's daily operations. Both roles require automotive knowledge and management skills but differ in scope and responsibilities.

What are the most commonly searched types of Automotive Operations jobs in Georgia?

The most popular types of Automotive Operations jobs in Georgia are:

What are popular job titles related to Automotive Operations Manager jobs in Georgia?

For Automotive Operations Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Automotive Operations Manager jobs in Georgia look for?

The top searched job categories for Automotive Operations Manager jobs in Georgia are:

What cities in Georgia are hiring for Automotive Operations Manager jobs?

Cities in Georgia with the most Automotive Operations Manager job openings:

Automotive Operations Manager jobs near you
Infographic showing various Automotive Operations Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 11% Part Time, 1% Temporary, 7% Contract, and 3% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $53,581 per year, or $25.8 per hour.

Supervisor, Customer Care

Cox Automotive

Conley, GA • On-site

$67K - $100K/yr

Full-time

PTO

This job post has expired today. Applications are no longer accepted.

Cox Automotive rating

7.7

Company rating: 7.7 out of 10

Based on 144 frontline employees who took The Breakroom Quiz

105th of 152 rated financial services

Job description

Position Summary
The Supervisor, Customer Care is responsible for leading a team of Mobile Service Coordinators who support Cox Automotive Mobility Fleet Services customers during evening and weekend operating hours. This role is responsible for driving operational excellence, employee engagement, customer satisfaction, and service delivery performance while ensuring the team consistently delivers a seamless customer experience. The Supervisor serves as a front-line leader, providing coaching, development, and real-time support to team members while managing daily operations, escalations, workforce needs, and key performance metrics. This position plays a critical role in maintaining service levels, improving processes, and fostering a culture of accountability and continuous improvement.
Shift Hours
This position is scheduled for overnight and weekend shifts, and candidates must be available to work during these hours.
Key Responsibilities
  • Lead, coach, and develop a team of Mobile Service Coordinators, providing ongoing feedback, mentoring, and performance management.
  • Manage daily operations for evening and weekend shifts, ensuring appropriate coverage, workload distribution, and achievement of service level expectations.
  • Monitor team performance metrics including customer satisfaction, response times, quality, productivity, attendance, and overall operational effectiveness.
  • Conduct regular coaching sessions, performance reviews, and development discussions to support employee growth and engagement.
  • Serve as the primary escalation point for customer concerns, service issues, and operational challenges, ensuring timely resolution and communication.
  • Partner with cross-functional teams including Dispatch, Operations, Fleet Services, Client Success, and field personnel to resolve issues and improve service delivery.
  • Analyze operational trends and performance data to identify opportunities for process improvements, efficiencies, and enhanced customer experiences.
  • Ensure compliance with departmental procedures, company policies, and quality standards.
  • Support workforce management activities including scheduling, staffing recommendations, attendance management, and resource planning.
  • Drive employee engagement initiatives that promote collaboration, accountability, recognition, and a positive team culture.
  • Assist with onboarding, training, and development of new team members.
  • Lead team meetings and communicate organizational updates, operational priorities, and business objectives.

Qualifications
  • Bachelor's degree in a related discipline and 4+ years of experience in customer care, operations, call center, dispatch, logistics, fleet services, or a related field. The right candidate could also have a different combination, such as a master's degree and 2+ years of experience; a Ph.D. and up to 1 year of experience; or 8+ years of experience in a related field.
  • Previous leadership or supervisory experience with a demonstrated ability to lead and develop high-performing teams.
  • Strong customer service orientation with a passion for delivering exceptional customer experiences.
  • Ability to manage multiple priorities in a fast-paced operational environment while maintaining attention to detail and quality.
  • Experience analyzing performance metrics and using data to drive operational decisions and continuous improvement.
  • Excellent verbal and written communication skills with the ability to effectively communicate across all levels of the organization.
  • Strong problem-solving, decision-making, and conflict-resolution skills.
  • Ability to work independently while fostering collaboration across multiple teams and functional areas.
  • Proficiency with Microsoft Office applications and customer service, workforce management, or case management systems.
  • Experience supporting after-hours, weekend, or multi-shift operations is preferred.
  • Knowledge of fleet services, automotive operations, dispatch operations, or service coordination environments is preferred.

Success Factors
  • Builds trust and credibility with employees, customers, and business partners.
  • Demonstrates strong leadership presence and accountability.
  • Maintains composure and effectiveness during high-volume and escalated situations.
  • Champions a culture of continuous improvement, operational excellence, and customer focus.
  • Effectively balances employee development, customer satisfaction, and operational performance.

USD 67,100.00 - 100,700.00 per year
Compensation:
Compensation includes a base salary in the range of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 09/01/2026
EOE, including disability/vets

What Cox Automotive employees say

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About Cox Automotive

Sourced by ZipRecruiter

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Industry

Automobile dealers and technology, communication and media

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US

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