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Automotive Dealership Service Manager Jobs (NOW HIRING)

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Automotive Dealership Service Manager information

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$31.5K

$75.7K

$144.5K

How much do automotive dealership service manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for automotive dealership service manager in the United States is $75,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $81,000.00 per year, depending on experience, location, and employer.

What does an automotive dealership service manager do?

An Automotive Dealership Service Manager oversees the service department at a car dealership. Their primary responsibilities include managing service technicians and advisors, ensuring high-quality customer service, and overseeing the scheduling and completion of vehicle repairs and maintenance. They also handle budgeting, monitor inventory, and ensure that all work complies with manufacturer standards. Additionally, Service Managers are responsible for resolving customer complaints and working to maximize department profitability while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as an automotive dealership service manager?

To excel as an Automotive Dealership Service Manager, you need a strong background in automotive repair, service operations, and customer service, often supported by industry certifications such as ASE and experience in dealership environments. Familiarity with dealership management systems (DMS), scheduling software, and diagnostic tools is essential. Exceptional leadership, problem-solving abilities, and effective communication skills help you motivate teams and ensure customer satisfaction. These competencies are crucial to maximizing service department efficiency, profitability, and customer loyalty in a competitive market.

How does an automotive dealership service manager typically collaborate with other departments within the dealership?

An Automotive Dealership Service Manager works closely with various departments such as sales, parts, and finance to ensure seamless operations and customer satisfaction. They coordinate with the parts department to ensure timely availability of components for repairs, and often communicate with sales to address customer feedback or vehicle warranty issues. Effective collaboration is key, as it helps streamline workflow, manage customer expectations, and maximize dealership profitability. Regular meetings and cross-departmental communication are common practices to maintain alignment and resolve any operational challenges.

What is the difference between Automotive Dealership Service Manager vs Automotive Service Advisor?

AspectAutomotive Dealership Service ManagerAutomotive Service Advisor
Primary RoleOversees service department operations, manages staff, and ensures customer satisfactionActs as the main point of contact for customers, explaining repairs and estimating costs
CredentialsExperience in automotive service, often certifications like ASE; managerial skillsAutomotive knowledge, customer service skills, often ASE certifications
Work EnvironmentService department management, team supervision, administrative tasksCustomer-facing, diagnostic discussions, sales of services

While both roles require automotive knowledge and certifications, the Service Manager focuses on overseeing the entire service department, managing staff, and ensuring operational efficiency. The Service Advisor primarily interacts with customers, explaining repairs, and selling services. Both roles are essential in a dealership but differ in responsibilities and daily tasks.

How to become an automotive dealership service manager?

To become an automotive dealership service manager, candidates typically need a combination of experience in automotive repair or service, strong leadership skills, and knowledge of dealership operations. Earning certifications such as ASE (Automotive Service Excellence) and gaining experience as a service advisor or technician can help advance to this role. A bachelor's degree in business, automotive technology, or a related field can also be beneficial.

What cities are hiring for Automotive Dealership Service Manager jobs?

Cities with the most Automotive Dealership Service Manager job openings:

What states have the most Automotive Dealership Service Manager jobs?

States with the most job openings for Automotive Dealership Service Manager jobs include:

What are popular job titles related to Automotive Dealership Service Manager jobs?

For Automotive Dealership Service Manager jobs, the most frequently searched job titles are:

Automotive Dealership Service Manager jobs near you
Infographic showing various Automotive Dealership Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $75,745 per year, or $36.4 per hour.

Automotive Service Advisor / Assistant Manager

Merced, CA • On-site

Razzari Auto Center
Motor Vehicle Manufacturing • 51 - 200 employees
Learn more about Razzari Auto Centerexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Automotive Service Advisor / Assistant Manager
Join Our Fast-Paced, Customer-Focused Team!
Are you a charismatic, energetic, and process-driven professional with a passion for delivering outstanding customer service in the automotive industry? Do you thrive in a fast-paced dealership environment and have the initiative and attitude to do whatever it takes to succeed? If so, we want to hear from you!
We are a well-established, family-owned, multi-franchise automotive dealer group representing Ford, Nissan, Chrysler, Dodge, Jeep, and Ram, seeking a Service Advisor/Assistant Manager to join our dynamic team. This is a leadership role for someone with a proven track record in automotive dealership service operations and a deep understanding of key performance indicators (KPIs), service benchmarks, and operational excellence.
Responsibilities:
  • Greet customers with professionalism and enthusiasm
  • Write and manage repair orders from intake to delivery
  • Communicate effectively with technicians and parts department
  • Maintain high levels of CSI (Customer Satisfaction Index)
  • Monitor and manage daily service department workflow
  • Assist in coaching and supporting service advisors and support staff
  • Track and analyze department KPIs and performance metrics
  • Help implement and maintain efficient service processes and best practices
  • Step up and lead when the Service Manager is unavailable

Qualifications:
  • Minimum 3 years of experience in an automotive dealership service department
  • Proven understanding of service department KPIs (ELR, hours per RO, CSI, etc.)
  • Strong customer service skills with a people-first mentality
  • High energy, self-motivated, and "whatever-it-takes" attitude
  • Excellent communication, organizational, and leadership skills
  • Experience with DMS systems (e.g., Dealertrack, CDK, Reynolds & Reynolds) preferred
  • Bilingual a plus, but not required

What We Offer:
  • Competitive pay plan (salary + performance bonuses)
  • Health, dental, and vision benefits
  • 401(k) retirement plan
  • Paid time off and holidays
  • Supportive and high-performance team culture
  • Opportunity for career growth and advancement

Apply today and bring your drive and leadership to a service department that values excellence, efficiency, and exceptional customer care.
We are an equal opportunity employer and value diversity in our workplace.

Apply