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Automotive Customer Service Representative Jobs in Raleigh, NC

Pep Boys

Automotive Customer Service Advisor

Raleigh, NC · On-site

$12 - $18/hr

Works with the management team to react to customer service issues, customer complaints, and/or ... The characteristics described here are representative of those an employee encounters while ...

Pep Boys

Automotive Customer Service Advisor

Raleigh, NC · On-site

$12 - $18/hr

Works with the management team to react to customer service issues, customer complaints, and/or ... The characteristics described here are representative of those an employee encounters while ...

CMC Electric

Customer Service Rep (CSR)

Clayton, NC · On-site

$15 - $17/hr

This Customer Service Rep (CSR) position enjoys working a typical call center schedule on Saturdays . ABOUT CMC ELECTRIC, LLC We have served the electrical needs of residents and businesses in the ...

Caliber Collision

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

OUR COLLISION CUSTOMER SERVICE REPRESENTATIVE FOR THIS POSITION CAN MAKE UP TO: BENEFITS OF JOINING ... Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile ...

Caliber Collision

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

... for a Customer Service Representative to perform all-purpose duties, which may include, but not ... Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile ...

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All JobsAutomotive Customer Service Representative JobsAutomotive Customer Service Representative Jobs in Raleigh, NC

Automotive Customer Service Representative information

See Raleigh, NC salary details

$9

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How much do automotive customer service representative jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for automotive customer service representative in Raleigh, NC is $18.16, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $20.58 per hour, depending on experience, location, and employer.

What does an Automotive Customer Service Representative do?

An Automotive Customer Service Representative assists customers with inquiries related to automotive products and services, such as scheduling service appointments, answering questions about repairs or warranties, and processing orders or payments. They act as a liaison between the customer and the service or sales departments, ensuring a smooth and positive experience. Their role often involves handling complaints, providing information on products and services, and maintaining customer records to help build lasting relationships. Strong communication and problem-solving skills are essential for this position.

What Does an Automotive Customer Service Representative Do?

As an automotive customer service representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In many positions, you are the first point of contact with potential customers and work at the front desk to greet walk-in customers, answer questions, and provide assistance as needed. Other duties include setting up appointments, connecting with new leads and following up with old leads, and developing positive working relationships with the sales team. In some positions, you may also collect payments or arrange for billing. You typically use CRM software to keep leads and customer files organized and updated.

What is the highest paying automotive job?

The highest paying automotive jobs typically include automotive service managers, automotive engineers, and specialized technicians such as collision repair shop owners or automotive design engineers. These roles often require advanced certifications, technical expertise, and experience, with salaries reaching six figures in some cases.

How does an Automotive Customer Service Representative typically interact with other departments within a dealership or service center?

As an Automotive Customer Service Representative, you will frequently collaborate with technicians, sales staff, and parts departments to ensure customers receive accurate information and timely service. Regular coordination is required to schedule appointments, relay customer concerns, and provide updates on the status of vehicles. Building strong working relationships across departments helps resolve issues efficiently and enhances the overall customer experience. This teamwork-driven environment is both dynamic and rewarding, especially for those who enjoy problem-solving and communication.

What's the hardest job at a car dealership?

The automotive customer service representative role can be challenging due to high customer expectations, handling difficult interactions, and managing multiple tasks simultaneously. Success often requires strong communication skills, patience, and knowledge of dealership processes and vehicle products.

What is the difference between Automotive Customer Service Representative vs Automotive Sales Associate?

AspectAutomotive Customer Service RepresentativeAutomotive Sales Associate
CredentialsHigh school diploma; customer service experienceHigh school diploma; sales training often preferred
Work EnvironmentDealerships, service centers, call centersShowroom, dealership floor, sales offices
Employer & Industry UsageAutomotive dealerships, service departmentsCar dealerships, automotive retail
Primary FocusCustomer support, service scheduling, issue resolutionVehicle sales, customer engagement, closing deals

While both roles work within automotive dealerships, Automotive Customer Service Representatives focus on supporting customers with service needs and inquiries, whereas Automotive Sales Associates primarily handle vehicle sales and customer acquisition. Understanding these differences helps job seekers identify the right career path in the automotive industry.

What is automotive customer service?

Automotive customer service involves assisting customers with their vehicle-related needs, such as scheduling repairs, explaining services, and addressing concerns. Automotive Customer Service Representatives typically communicate with clients via phone, email, or in person and need good communication and problem-solving skills. They often work in dealership or repair shop environments and may use customer management software to track interactions.

What are the key skills and qualifications needed to thrive as an Automotive Customer Service Representative, and why are they important?

To thrive as an Automotive Customer Service Representative, you need a solid understanding of automotive products and services, strong communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, dealership management systems, and point-of-sale tools is commonly required. Outstanding problem-solving abilities, patience, and active listening are crucial soft skills for building rapport and resolving customer concerns. These competencies are vital to ensuring customer satisfaction, repeat business, and effective resolution of service issues in a competitive automotive market.

What is the highest paying customer service job?

In the customer service field, executive roles such as Customer Service Director or Customer Experience Manager tend to have the highest salaries, often exceeding six figures annually. These positions typically require extensive experience, leadership skills, and sometimes specialized certifications, and they may involve overseeing large teams or strategic planning.
More about Automotive Customer Service Representative jobs
What job categories do people searching Automotive Customer Service Representative jobs in Raleigh, NC look for? The top searched job categories for Automotive Customer Service Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Automotive Customer Service Representative jobs? Cities near Raleigh, NC with the most Automotive Customer Service Representative job openings:
Automotive Customer Service Representative jobs near you
Infographic showing various Automotive Customer Service Representative job openings in Raleigh, NC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,781 per year, or $18.2 per hour.

CUSTOMER SERVICE REPRESENTATIVE

Hiester Automotive

Fuquay Varina, NC • On-site

$13.25 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 27 days ago

Job description

We are looking for potential employees who want to grow with a progressive company and positively impact the customer’s experience. Our Customer Service Representatives are trained to provide a world-class service experience to all who enter our doors. We are a family owned and operated business and strive to provide an excellent work environment.
ESSENTIAL RESPONSIBILITIES (include but are not limited to):
John Hiester Automotive is currently seeking a full-time Customer Service Representative to join our team! In this role, you will:
  • Ability to communicate effectively with both external and internal customers and employees.
  • Ability to achieve goals and objectives set by management.
  • Communicate with parts department and technicians to complete repairs.
  • Report to Management for additional job duties.
  • Schedule service appointments.
  • Use of electronic tablet and mobile texting required.
  • Greet and write customer up in a timely manner.
  • Maintain highest customer satisfaction in accordance with Manufactures guidelines,
  • Review Repair Orders to ensure work is completed

EMPLOYEE BENEFITS
  • Insurance
  • Medical
  • Vision
  • Dental
  • Accident
  • Critical Illness
  • Short-Term and Long-Term Disability Plans
  • Life Insurance
  • 401k with company match
  • Employee discounts on vehicle purchases, parts, and service
  • Opportunities for advancement

OUR CORE VALUES
  • Character & Integrity
  • Servant Attitude
  • Professional
  • Get-It-Done Attitude
  • Loves People

OUR CULTURE
We are a company that has been successful by doing the right things and loving and developing our employees from good to great. Hiester Automotive Group is built on core values that create a positive atmosphere. We are a family owned and operated business and provide an excellent work environment. By living our core values, we have built a company that customers and employees love. We are seeking friendly, positive, and goal-oriented individuals to fill open positions immediately!
The ideal candidate for a Customer Advocate can be characterized as having a professional appearance, a strong will to serve people, and the motivation to do more than expected. We are looking for highly motivated and goal-oriented individuals. If you are professional, have integrity, love people, like to get it done and possess a servant attitude, you may want to speak to us!
KNOWLEDGE, SKILLS, & ABILITIES REQUIRED:
  • Must have a valid U.S driver’s license.
  • Must be reliable
  • Team Oriented and positive attitude with high energy personality.
  • Ability to Multitask and stay focused in a fast-paced environment.
  • CDK Drive experience helpful.
  • Professional appearance and attitude required.
  • Minimum one year service writer experience preferred.
  • Strong written and verbal communication skills
  • Strong organizational skills
  • Must be able to pass background check and drug test

SERVICE SCHEDULE
  • Closed every Sunday
  • Hours: 8:00 am – 6:00 pm (Varies Per Store)
  • Working a Saturday is compensated by a day off the following week

Please provide an updated resume and a statement as to why you would like to be a Customer Advocate for our company. Join our team and see why so many customers choose us as their Dealership for Life!™