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How much do automotive customer relations manager jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for automotive customer relations manager in the United States is $26.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $31.25 per hour, depending on experience, location, and employer.

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Infographic showing various Automotive Customer Relations Manager job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 11% Part Time, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $55,649 per year, or $26.8 per hour.

Customer Relations Manager

Houston, TX • On-site

Century Communities, Inc.
Real Estate and Rental and Leasing • 1 - 5K employees
Learn more about Century Communities, Inc.external

Full-time

PTO

Posted 16 days ago

Century Communities rating

9.9

Company rating: 9.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

What You'll Do:

The Customer Relations Manager works closely with our home buyers on all customer service and warranty issues, ensuring a positive homebuying experience.

Your Key Responsibilities Include:

  • Manage all activities that involve Homeowners, prospective buyers, trades, and division staffing.
  • Remain in compliance with the Company's policies and procedures.
  • Resolve all customer issues with appropriate team members and trade partners.
  • Accept full responsibility for each Homeowner within the assigned project spanning from the close of escrow to the home's statute of limitations.
  • Follow through on all customer issues.
  • Monitor and intercede on the progress and completion of all repairs by trade partners and assigned personnel.
  • Responsible for the presentation of a professional image.
  • Visit each buyer at the New Buyer Orientation (NBO) and the Pre-Drywall Orientation (PDO).
  • Ensures that the Homeowner is educated on all products and warranties within the home.
  • Thoroughly explain the Company's Limited Warranty to each Homeowner.
  • Ensure the Homeowner is fully aware of the policies and procedures in requesting customer service and emergency service.
  • Facilitate a timely response, execution, and completion of all customer issues.
  • Communicate any necessary work to the Customer Relations Coordinator.
  • Participates in root-cause analysis of issues and sends recommendations to the manager.
  • Manage trades to completion of service requests to customer satisfaction.
  • Perform service-related tasks as requested (adjustments and repairs).
  • Establish and maintain positive internal and external customer relationships.
  • Determine trade accountability for back charges and PO's.
  • Authorize payment for work performed within approval limits.
  • Follow applicable legal protocol and process necessary workflow.
  • Provide leadership with regular updates on escalated issues.
  • Review and support Century's Construction Standards.
  • Perform other duties as needed or assigned.

What You Have:

  • Outstanding Customer Service skills.
  • An excellent communicator with a professional, friendly demeanor.
  • Ability to stay calm under stressful circumstances.
  • Highly proficient in Microsoft applications (Excel, PowerPoint, Word).

Your Education and Experience:

  • Experience in the Construction or Homebuilding industry is strongly preferred.
  • 2+ years of related experience and in residential customer service/home warranty.
  • A college is degree preferred.
  • A high school diploma or GED is required.

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