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Automotive Csi Manager Jobs (NOW HIRING)

ZT Auto

Office Assistant & CSI Coordinator

Houston, TX · On-site

$16.75 - $23/hr

Position Summary The Office Assistant & CSI Coordinator serves as the first point of contact for ... Experience in an automotive dealership or related industry is a plus. * Prior experience with CRM ...

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Automotive Csi Manager information

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$33K

$65.3K

$110.5K

How much do automotive csi manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for automotive csi manager in the United States is $65,318.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $78,500.00 per year, depending on experience, location, and employer.

What is an automotive CSI manager?

An Automotive CSI (Customer Satisfaction Index) Manager is responsible for monitoring and improving the customer service experience at automotive dealerships or service centers. They analyze customer feedback, track satisfaction scores, and work with staff to implement strategies that boost customer loyalty and resolve issues. Their goal is to ensure high levels of customer satisfaction, which can directly impact dealership reputation and sales performance.

What are the main challenges an automotive CSI manager faces in improving customer satisfaction scores?

As an Automotive CSI (Customer Satisfaction Index) Manager, one of the main challenges is identifying and addressing the root causes of customer dissatisfaction, which can vary widely between departments such as service, sales, and parts. Balancing the expectations of customers with operational limitations, while motivating teams to consistently deliver exceptional service, is also demanding. Additionally, coordinating effectively with different departments to implement process improvements and training initiatives is critical. Success in this role often hinges on strong communication, analytical skills, and the ability to foster a customer-centric culture throughout the dealership.

What are the key skills and qualifications needed to thrive as an automotive CSI manager, and why are they important?

To thrive as an Automotive CSI Manager, you need strong analytical abilities, in-depth knowledge of customer service practices, and experience in the automotive industry, often supported by a bachelor’s degree or equivalent experience. Familiarity with customer satisfaction index (CSI) tracking software, dealership management systems (DMS), and data analysis tools is typically required. Exceptional communication, problem-solving, and leadership skills help you manage teams and build positive relationships with customers. These skills and qualities are crucial for driving customer satisfaction, improving retention, and supporting dealership performance goals.

What are popular job titles related to Automotive Csi Manager jobs?

For Automotive Csi Manager jobs, the most frequently searched job titles are:

Infographic showing various Automotive Csi Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $65,318 per year, or $31.4 per hour.

Customer Service CSI Representative

Indianapolis, IN

Napleton Indiana
See more jobs at Napleton Indianaexternal

$15.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

The Ed Napleton Automotive Group is looking for our next Customer Service/CSI Representative for Napleton's Indianapolis area dealerships in Carmel and Fishers. This is an exciting opportunity in a growing, fast-paced industry.

Located at the Customer Service/CSI Representative is responsible for assisting the service department to obtain guest feedback on manufacturer surveys and to follow up to help address and resolve opportunities and grow top tier results and service experiences.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!  

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity. 

What We Offer:

  • Competitive Pay
  • Family Owned and Operated – 90+ years in business! 
  • Medical, Dental, Vision Insurance, 401k 
  • Paid Vacation and Sick Time 
  • Paid Training 
  • Discounts on products, services, and vehicles 
  • Fantastic Growth Opportunities 

Job Responsibilities:

  • Download and create reports from manufacturer surveys
  • Reviews Survey feedback with Manager
  • Follow up with guest on uncomplete surveys to build survey response
  • Follow up with guest in partnership with Service Manager to address and resolve any concerns

Job Requirements:

  • High school diploma or equivalent
  • 2+ years of Automotive Dealership experience
  • CDK experience preferred
  • Excellent oral communication skills.
  • Ability to communicate customers' interests needs and requests to management and sales personnel.
  • Willingness to undergo a background check in accordance with local law/regulations 
  • 18+ years of age or older to comply with the company driving policy 


We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws 

Apply