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Automotive Csi Manager Jobs (NOW HIRING)

AUTOMOTIVE SERVICE MANAGER / SERVICE DIRECTOR / FIXED OPS MANAGER - UP TO $179,000+ PER YEARCarGuys ... Expertise in dealership operations, customer satisfaction (CSI), retention, and service sales ...

AUTOMOTIVE SERVICE MANAGER / SERVICE DIRECTOR / FIXED OPS MANAGER - UP TO $179,000+ PER YEAR ... Ensure high levels of customer service and CSI performance * Manage scheduling, workflow, and ...

Office Assistant & CSI Coordinator

Houston, TX · On-site

$16 - $21/hr

Office Assistant & CSI Coordinator The Office Assistant & CSI Coordinator serves as the first point ... Experience in an automotive dealership or related industry is a plus. * Prior experience with CRM ...

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Automotive Parts Manager

Charlotte, NC · On-site

$55K - $70K/yr (+ commission)

We are seeking an experienced Automotive Parts Manager who takes pride in their work and is looking ... High CSI scores and verifiable references will be required. Qualified candidate local to the ...

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We are seeking an experienced Automotive Service Manager to lead the busy service department at our ... High CSI scores and verifiable references will be required. Qualified candidates local to the ...

Showing results 21-40

Automotive Csi Manager information

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$33K

$65.3K

$110.5K

How much do automotive csi manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for automotive csi manager in the United States is $65,318.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $78,500.00 per year, depending on experience, location, and employer.

What is an automotive CSI manager?

An Automotive CSI (Customer Satisfaction Index) Manager is responsible for monitoring and improving the customer service experience at automotive dealerships or service centers. They analyze customer feedback, track satisfaction scores, and work with staff to implement strategies that boost customer loyalty and resolve issues. Their goal is to ensure high levels of customer satisfaction, which can directly impact dealership reputation and sales performance.

What are the main challenges an automotive CSI manager faces in improving customer satisfaction scores?

As an Automotive CSI (Customer Satisfaction Index) Manager, one of the main challenges is identifying and addressing the root causes of customer dissatisfaction, which can vary widely between departments such as service, sales, and parts. Balancing the expectations of customers with operational limitations, while motivating teams to consistently deliver exceptional service, is also demanding. Additionally, coordinating effectively with different departments to implement process improvements and training initiatives is critical. Success in this role often hinges on strong communication, analytical skills, and the ability to foster a customer-centric culture throughout the dealership.

What are the key skills and qualifications needed to thrive as an automotive CSI manager, and why are they important?

To thrive as an Automotive CSI Manager, you need strong analytical abilities, in-depth knowledge of customer service practices, and experience in the automotive industry, often supported by a bachelor’s degree or equivalent experience. Familiarity with customer satisfaction index (CSI) tracking software, dealership management systems (DMS), and data analysis tools is typically required. Exceptional communication, problem-solving, and leadership skills help you manage teams and build positive relationships with customers. These skills and qualities are crucial for driving customer satisfaction, improving retention, and supporting dealership performance goals.

What are popular job titles related to Automotive Csi Manager jobs?

For Automotive Csi Manager jobs, the most frequently searched job titles are:

Infographic showing various Automotive Csi Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $65,318 per year, or $31.4 per hour.

AUTOMOTIVE General manager WANTED

Westborough, MA • On-site

National Automotive Training Academy
Recruiting and Staffing Services • 51 - 200 employees

$150K - $200K/yr

Full-time

Posted 10 days ago


Job description

AUTOMOTIVE GENERAL MANAGEREXPERIENCED DEALERSHIP LEADER WANTED

HIGH-LEVEL GENERAL MANAGER OPPORTUNITY – AUTOMOTIVE DEALERSHIP EXPERIENCE REQUIRED

We are seeking an accomplished, highly motivated Automotive General Manager with a proven track record of successfully operating and growing franchised automotive dealerships.

This is not an entry-level management opportunity. We are looking for a true dealership operator who understands every aspect of the business—from variable operations and F&I to fixed operations, inventory, financial statements, expense control, CSI, employee development, and overall dealership profitability.

The successful candidate will have the experience, leadership ability, financial knowledge, and operational discipline necessary to take complete ownership of dealership performance.

EXPERIENCE REQUIREMENTS
  • Minimum 10 years of automotive dealership management experience

  • Significant experience running and operating franchised automotive dealerships

  • Proven General Manager, Operating Partner, or comparable senior dealership leadership experience

  • Demonstrated history of increasing sales, gross profit, fixed-operations performance, and overall dealership profitability

  • Strong understanding of both variable and fixed operations

  • Import-brand experience is a strong plus but not required

  • NADA Academy graduate preferred, but not required for candidates with substantial proven dealership experience

  • Strong understanding of dealership financial statements, forecasting, budgeting, and expense control

  • Proven ability to recruit, develop, motivate, and retain high-performing management teams

KEY RESPONSIBILITIES
  • Assume complete responsibility for the dealership's overall operations and financial performance

  • Establish monthly and annual objectives for sales, gross profit, net profit, expenses, CSI, inventory, and departmental performance

  • Manage and hold accountable department leaders across Sales, F&I, Service, Parts, BDC/Internet, and Used Vehicles

  • Review dealership financial statements and departmental performance regularly

  • Identify opportunities to increase revenue, improve gross, reduce unnecessary expenses, and increase net profitability

  • Drive new- and used-vehicle sales performance while maintaining proper inventory levels and turn

  • Maximize F&I production, penetration, and profitability while maintaining compliance

  • Develop fixed operations to maximize service absorption, technician productivity, customer-pay business, parts performance, and retention

  • Recruit, hire, train, coach, and develop dealership management personnel

  • Establish a culture of accountability, professionalism, teamwork, and performance

  • Monitor market conditions and adjust inventory, pricing, advertising, staffing, and operating strategies accordingly

  • Maintain strong relationships with manufacturers, lenders, vendors, and business partners

  • Ensure compliance with manufacturer standards and all applicable federal, state, and local regulations

  • Maintain and improve CSI and overall customer satisfaction

  • Develop and execute dealership marketing and advertising strategies

  • Maintain appropriate staffing levels throughout all departments

  • Conduct management meetings and establish measurable performance expectations

  • Work directly with ownership and executive leadership on dealership strategy and long-term growth

THE PERSON WE'RE LOOKING FOR

We want a proven automotive operator, not simply someone ready for their first GM position.

The ideal candidate knows how to walk into a dealership, analyze the financial statement, identify where money is being made and lost, evaluate personnel, understand inventory, improve processes, develop department managers, and execute a plan that produces measurable results.

You should be equally comfortable discussing:

Sales Volume • Gross Profit • Net Profit • Inventory Turn • F&I • Service Absorption • Technician Productivity • Parts • CSI • Advertising • Payroll • Expense Control • Forecasting • Manufacturer Relations

QUALIFICATIONS
  • Exceptional leadership and people-management skills

  • Strong financial and analytical ability

  • Excellent understanding of dealership accounting and financial statements

  • Proven ability to build and manage high-performing teams

  • Strong knowledge of automotive retail operations and current dealership technology

  • Excellent communication, negotiation, and decision-making skills

  • Ability to establish goals and hold managers accountable for results

  • Professional appearance and executive-level presence

  • High level of integrity and business ethics

  • Valid driver's license and acceptable driving record

  • Bachelor's degree in Business or related discipline is a plus, but proven dealership performance and experience are more important

NADA ACADEMY

NADA Academy graduates are strongly encouraged to apply.

NADA Academy training is preferred because of its emphasis on dealership financial management, leadership, variable operations, fixed operations, and overall dealership performance.

However, NADA Academy graduation is not mandatory. A candidate with extensive, verifiable success operating franchised dealerships will receive full consideration.

THIS POSITION IS FOR A PROVEN DEALERSHIP OPERATOR

We are looking for someone who understands that a General Manager is ultimately responsible for the entire store.

People. Process. Sales. Service. Gross. Expenses. CSI. Net Profit.

If you have 10+ years of dealership leadership experience, a documented record of producing results, and the ability to lead an automotive dealership at the highest level, we want to speak with you.

Full-Time Automotive General Manager Position

Import-brand experience preferred, but not required.
NADA Academy graduate preferred, but not required.
Minimum 10 years of automotive dealership management experience required.

CONFIDENTIAL INTERVIEWS AVAILABLE – APPLY TODAY.