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Automotive Call Center Jobs in Virginia (NOW HIRING)

KSI Collision Parts

Call Center Representative

Richmond, VA · On-site

$15.75 - $19.75/hr

Prior experience in customer service or call center environment preferred. * Excellent ... Familiarity with automotive parts and repair industry is a plus. * Ability to work flexible hours ...

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Automotive Call Center information

What is an automotive call center?

An Automotive Call Center job involves handling inbound and outbound customer calls related to automotive services, sales, financing, and support. Representatives assist customers with scheduling service appointments, answering inquiries about vehicle features, processing payments, and providing troubleshooting guidance. Strong communication skills and automotive knowledge are essential.

What are the typical daily responsibilities of someone working in an automotive call center?

Employees in an Automotive Call Center are primarily responsible for answering customer inquiries, scheduling service appointments, providing information about automotive products and services, and resolving basic issues over the phone or via email. They often coordinate with service advisors, technicians, and sales teams to relay important information and ensure seamless customer service. Multitasking between phone interactions, data entry, and updating customer records is a significant part of the job. You'll also be expected to maintain a professional and friendly demeanor, even during busy or challenging situations, to help cultivate trust and loyalty among customers.

What are the key skills and qualifications needed to thrive in an automotive call center, and why are they important?

Success in an Automotive Call Center requires strong communication abilities, active listening skills, customer service experience, and basic automotive knowledge, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) tools, and scheduling platforms is highly beneficial. Standout candidates possess patience, empathy, problem-solving skills, and the ability to remain calm under pressure. These competencies ensure positive customer interactions, efficient handling of inquiries, and contribute to customer satisfaction and retention.

Can I work in an automotive call center without experience?

Automotive call centers often hire entry-level employees who have strong communication skills and a willingness to learn. Prior experience is not always required, as training is typically provided, but familiarity with automotive products or customer service can be beneficial. Basic computer skills and a professional attitude are important for success in this role.

What is automotive customer service?

Automotive customer service involves assisting customers with their vehicle-related needs, such as scheduling repairs, providing product information, and resolving issues. In an automotive call center, representatives use communication skills and tools like CRM systems to ensure customer satisfaction and support dealership or manufacturer services.

What are popular job titles related to Automotive Call Center jobs in Virginia?

For Automotive Call Center jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Automotive Call Center jobs in Virginia look for?

The top searched job categories for Automotive Call Center jobs in Virginia are:

Automotive Call Center jobs near you
Infographic showing various Automotive Call Center job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Call Center Representative

KSI Collision Parts

Mechanicsville, VA • On-site

$15.25 - $19.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description


As an Inside Sales Representative will be responsible for handling inbound and outbound calls, managing customer orders, verifying information, and providing exceptional customer service to our clients in the automotive collision repair industry.
Responsibilities:
  • Handle inbound and outbound calls in a professional manner.
  • Provide accurate information to customers regarding product details, pricing, and availability.
  • Process and manage customer orders and ensure timely delivery.
  • Verify customer information, such as addresses, phone numbers, and email addresses.
  • Provide exceptional customer service to ensure customer satisfaction.
  • Follow up with customers to ensure their needs are met and exceeded.
  • Maintain a thorough understanding of the products and services offered.
  • Work with the sales team to identify opportunities to upsell products and services.
Qualifications
  • Prior experience in customer service or call center environment preferred.
  • Excellent communication skills and ability to provide exceptional customer service.
  • Bilingual in Spanish is a huge plus.
  • Strong attention to detail and ability to multi-task.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong computer skills and proficiency in Microsoft Office Suite.
  • Familiarity with automotive parts and repair industry is a plus.
  • Ability to work flexible hours, including weekends and holidays as needed

Benefits:
KSI Auto Parts offers a competitive benefits package, including PTO, paid holidays, health, dental, and vision insurance, a 401(k) with company match, employer-paid life insurance up to $50,000, and supplemental insurance options. We also provide a $500 employer HSA contribution for those employees enrolled in an HSA-eligible plan. In addition, we offer a $500 employee referral bonus, and access to employee discounts through our healthcare and payroll partners.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee frequently is required to sit and is occasionally required to stand and walk. Specific vision abilities required by this job include close vision.
EEO: KSI Auto Parts provides equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other status protected by applicable federal, state or local law. All your information will be kept confidential according to EEO guidelines.
E-VERIFY: KSI Auto Parts and its subsidiaries use E-verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to https://www.e-verify.gov/employees
The Customer Service Call Center Representative position at KSI Collison Parts will work 5 days a week, 8 hours per day. The schedule may vary based on business needs and may include occasional Saturdays. The Call Center's hours of operation are Monday through Friday, 8:30AM-5:00PM. The specific schedule will be determined based on business needs and may vary.

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