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Auto Collection Jobs (NOW HIRING)

Upstart

Operations Manager, Auto Collections

OR · Remote

Upstart's Auto Collections team supports borrowers across the full delinquency lifecycle, helping ... Drive team performance against key operational metrics, including collection rate, action rate ...

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How much do auto collection jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for auto collection in the United States is $20.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $23.08 per hour, depending on experience, location, and employer.

What are auto collection jobs?

Auto collection jobs involve contacting customers or businesses to collect payments on overdue automobile loans or leases. Professionals in this role work with lenders, dealerships, or financial institutions to negotiate payment arrangements, resolve disputes, and ensure accounts are brought current. They may also update account records, follow legal and company policies regarding collections, and sometimes coordinate the repossession process if necessary. Good communication, problem-solving skills, and knowledge of relevant regulations are important for success in this field.

What are some common challenges faced by professionals working in Auto Collection, and how can they be effectively managed?

Professionals in Auto Collection often encounter challenges such as communicating with customers who are behind on payments, handling difficult conversations diplomatically, and balancing collection targets with customer service. Success in this role requires strong negotiation skills, patience, and the ability to remain calm under pressure. Many teams provide ongoing training and support, and collaboration with other departments like customer service and finance is common to resolve issues efficiently. Utilizing technology and clear communication strategies can also help manage workload and improve collection rates.

What are the key skills and qualifications needed to thrive as an Auto Collection Specialist, and why are they important?

To thrive as an Auto Collection Specialist, you need strong knowledge of collection procedures, negotiation techniques, and familiarity with lending or financial regulations, often supported by a high school diploma or equivalent. Proficiency with collections software, CRM systems, and office productivity tools is typically required. Excellent communication, problem-solving abilities, and resilience under pressure are standout soft skills for this role. These skills enable effective debt recovery, maintain customer relationships, and help the organization manage risk and minimize losses.

What is the difference between Auto Collection vs Auto Service Technician?

AspectAuto CollectionAuto Service Technician
Required CredentialsHigh school diploma, dealership or auto sales certificationsHigh school diploma, ASE certifications, technical training
Work EnvironmentDealerships, auto sales lots, car showroomsAuto repair shops, service centers, dealerships
Industry UsageAuto sales and dealership industryAuto repair and maintenance industry
Common Search/ComparisonAuto Collection vs Auto Service Technician

Auto Collection roles focus on selling and managing vehicle inventories within dealerships, requiring sales skills and certifications. Auto Service Technicians specialize in vehicle repairs and maintenance, requiring technical certifications like ASE. While both work in the automotive industry, their roles differ in responsibilities, work environment, and required credentials.

More about Auto Collection jobs
What cities are hiring for Auto Collection jobs? Cities with the most Auto Collection job openings:
What states have the most Auto Collection jobs? States with the most job openings for Auto Collection jobs include:
Auto Collection jobs near you
Infographic showing various Auto Collection job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,672 per year, or $20 per hour.
WCC Collections Account Representative

WCC Collections Account Representative

Westlake Financial

Las Vegas, NV • On-site

$17.28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

WCC Title Loans - Early to Mid Stage Collections
Las Vegas, NV| On-site
Why WCC?
  • Base Pay:
    • $17.28 per hour plus bonus potential of up to $3,000 monthly based on individual and team performance.
  • *Incentive:
    • If the department exceeds its goal, eligible agents in the bonus range will receive a "kicker" ranging from $100.00 to $750.00, based on goal achievement.
    • * All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to change.
What You'll Do:
As a Collections Representative, you'll play an important role in helping customers get back on track with their accounts while supporting Wilshire Consumer's success. You'll use technology, communication, and problem-solving skills to assist customers who are 31+ days past due and help prevent loan losses through smart, compassionate collection efforts.
  • Handle inbound and outbound calls - providing friendly, professional support and following company policies and procedures.
  • Reach out to customers to set up payments or create plans to resolve past-due accounts.
  • Negotiate fair payment solutions while meeting performance and productivity goals.
  • Keep detailed and accurate notes on all customer interactions and account actions.
  • Listen actively and communicate clearly with customers, teammates, and management to resolve concerns and ensure a positive experience.
  • Use skip-tracing tools to locate customers or collateral when needed.
  • Review accounts for repossession when necessary, following company guidelines and mitigating factors.
  • Work toward department goals by helping reduce delinquency rates and maintaining quality and compliance standards.
  • Manage a high volume of calls in a fast-paced, supportive team environment.
  • Protect confidential information related to customers, accounts, and company operations.

What We're Looking For:
  • Strong communication and negotiation skills with a professional phone presence.
  • Flexible schedule - open to working overtime and weekends when needed.
  • Able to multitask and stay organized in a fast-paced environment.
  • Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA).
  • Proficient with computers - comfortable with data entry, web-based applications, and Microsoft Excel & Outlook.
  • Excellent telephone etiquette and ability to connect with customers respectfully.
  • Team player with a positive attitude and dependable work ethic.
  • At least one year of consumer collections experience in a high call-volume, auto-dialer environment.
  • Knowledge of collections and repossession processes - auto collection experience preferred.
  • High school diploma or equivalent required.

FULL-TIME BENEFITS
  • Medical, Dental, and Vision benefits
  • Life Insurance and Long-term disability plans
  • Flexible Spending Account
  • 401K matching
  • Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
  • Wellness Programs
  • Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
  • Career Path Opportunities
  • Discounts on Parks, Museums, Movie Tickets, and Attractions
  • Annual Flu Shot
  • Paid Vacations Days
  • Paid Sick days
  • Paid holidays
  • HGym (available in our Los Angeles, CA & Dallas,TX office)
  • Rental Car Discounts, Dell Member Purchase Program
  • UKG Wallet

ABOUT US
Westlake Financial is the largest privately held auto finance company in the United States with demonstrated growth year over year. We continue to expand our teams and diversify our business model. This leads to cementing us as a leader in the automotive lending industry.
Westlake continues to grow its market share within the Auto Industry with assets in excess of 22B. We have business relationships in all 50 states, including Puerto Rico. We are looking to acquire talented individuals as we expand our market share. Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.
ACKNOWLEDGMENTS
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
#Collections #Collector #DebtCollection #DebtCollector #Debt
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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