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Auto Claims Jobs in Riverside, CA (NOW HIRING)

DB Insurance US

Claims Examiner - HYBRID

Anaheim, CA · On-site

$60K - $90K/yr

This role involves overseeing and managing complex property and casualty claims, including those related to building and structural damage, auto, and workers' compensation. The ideal candidate will ...

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All JobsAuto Claims JobsAuto Claims Jobs in Riverside, CA

Auto Claims information

See Riverside, CA salary details

$31.3K

$60K

$79.8K

How much do auto claims jobs pay per year?

As of Jun 10, 2026, the average yearly pay for auto claims in Riverside, CA is $59,972.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,600.00 and $67,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by auto claims professionals, and how can they be managed effectively?

Auto claims professionals often encounter challenges such as handling high caseloads, managing difficult customer interactions, and staying up-to-date with changing insurance regulations. Effective time management and strong communication skills are crucial for balancing multiple claims and providing empathetic service to clients who may be experiencing stress after an accident. Collaboration with adjusters, appraisers, and legal teams also plays a key role in efficiently resolving claims and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as an Auto Claims Adjuster, and why are they important?

To thrive as an Auto Claims Adjuster, you need a solid understanding of insurance policies, claims processes, and investigative techniques, often supported by a relevant bachelor's degree or industry certifications like AIC (Associate in Claims). Familiarity with claims management software, estimating tools such as CCC One, and digital communication systems is typically required. Strong interpersonal skills, attention to detail, and effective negotiation abilities help you build rapport with customers and resolve claims efficiently. These skills are crucial for ensuring accurate, fair settlements and maintaining customer trust in a competitive insurance industry.

What are auto claims?

Auto claims are requests made by vehicle owners to their insurance company for compensation or repair after their vehicle has been damaged, stolen, or involved in an accident. The claims process typically involves reporting the incident, providing documentation such as photos and police reports, and working with an adjuster to assess the damage. The insurer then determines coverage and arranges for payment or repairs according to the policy terms. Understanding your coverage and promptly reporting incidents can help streamline the claims process.

What is the difference between Auto Claims vs Auto Adjuster?

AspectAuto ClaimsAuto Adjuster
Required CredentialsHigh school diploma or equivalent; insurance licensing often requiredHigh school diploma or equivalent; insurance licensing often required
Work EnvironmentOffice, claims centers, sometimes remoteOffice, on-site inspections, sometimes remote
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, claims departments
Primary ResponsibilitiesProcessing and managing auto insurance claimsInspecting vehicles, assessing damages, determining claim validity

Auto Claims professionals handle the processing of insurance claims, focusing on administrative tasks. Auto Adjusters, on the other hand, inspect vehicles and assess damages to determine claim validity. While both roles require similar credentials and work within the insurance industry, Auto Adjusters are more involved in on-site evaluations, whereas Auto Claims staff manage claim processing and customer communication.

What cities near Riverside, CA are hiring for Auto Claims jobs? Cities near Riverside, CA with the most Auto Claims job openings:
Auto Claims jobs near you
Auto Claims Specialist I (Manheim)

Auto Claims Specialist I (Manheim)

Cox Communications, Inc.

Anaheim, CA • On-site

$19.90 - $29.81/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Cox Communications rating

8.5

Company rating: 8.5 out of 10

Based on 119 frontline employees who took The Breakroom Quiz

6th of 76 rated telecommunications companies

Job description

Company
Cox Automotive - USA
Job Family Group
Vehicle Operations
Job Profile
Arbitrator I
Management Level
Individual Contributor
Flexible Work Option
No remote option; must work at a specified Cox location
Travel %
No
Work Shift
Day
Compensation
Hourly base pay rate is $19.90 - $29.81/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
At Manheim (a Cox Automotive company), we strive to make sure every customer is completely satisfied when they do business with us. On the off-chance we fall short, we do our best to make things right, pronto. That's where you come in.
We're looking for an Arbitrator I to learn the ropes of resolving customer complaints and ensuring we don't make the same mistake again. Do you have the skills we're looking for? Keep reading for more details!
Benefits
  • We all have lives and responsibilities outside of work. We have an exceptional work/life balance at Cox, with flexible time-off policies.
  • We show our appreciation for our talent with a competitive salary package and top-notch bonus & incentive plans.
  • How does a great healthcare benefits package from day one sound? Multiple options are available for individuals and families. One employee-only plan could be FREE, if you participate in our health screening program.
  • 10 days of free child or senior care through your complimentary Care.com membership.
  • Generous 401(k) retirement plans with up to 6% company match.
  • Employee discounts on hundreds of items, from cars to computers to continuing education.
  • Looking to grow your family? You'll have access to our inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
  • Want to volunteer in your community? We encourage that, and even offer paid hours for you to do so.
  • We all love our pets-whether they walk, crawl, fly, swim or slither-and we're happy to supply insurance for them as well.

At Cox, we believe in being transparent - please click on this link (Cox Benefits Overview) to learn more about our amazing benefits.
What You'll Do
From your very first day on the job, you'll receive guidance and coaching so you can learn the ropes. You'll work with everyone from buyers to sellers to dealers in coordinating and validating customer returns and claims. With Guidance, responsibilities include:
  • Reviews customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines.
  • Investigates basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post-sale inspection fails, mechanical/structural/undisclosed vehicle damage, etc.) or those requiring more prescriptive decision-making.
  • Interfaces with all departments involved in the complaint (i.e., reconditioning, front office, dealer services, vehicle entry, etc.), including during the fact finding and investigative phases.
  • Uses appropriate resources to investigate and facilitate relevant inspection, documentation, and communication to ensure appropriate actions are completed to move cases forward or to resolution.
  • Uses appropriate levels/limits of financial approval authority to resolve cases.
  • Evaluate claims by obtaining, comparing, evaluating, and validating various forms of information.
  • Prepares and facilitates communication for resolution via telephone, email, and in-person discussion.
  • Mediates disputes and negotiates repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold.
  • Monitors and maintains accurate files for each arbitration case, verifying the accuracy of all required documentation, including invoices and settlement agreements.
  • Engages with supervisor/manager to determine if escalation is required.
  • Performs other duties as assigned.

Who You Are
You've got a knack for negotiation. You're ethical, dependable, and trustworthy. You're eager to learn. You also have the following qualifications:
Minimum
  • A high school diploma or GED and less than 2 years of related experience.
  • Accuracy and attention to detail.
  • Organizational and time management skills.
  • The ability to adapt in a fluid and changing environment.

Preferred
  • 1+ years of automotive or body shop experience.
  • Claims adjuster experience.

Cox is a great place to be, wouldn't you agree? Apply today!
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

What Cox Communications employees say

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About Cox Communications

Sourced by ZipRecruiter

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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