Audio Department Manager Jobs (NOW HIRING)

About GreenSky

GreenSky, LLC, headquartered in Atlanta, is a leading technology company Powering Commerce at the Point of Sale for a growing ecosystem of merchants, consumers, and banks. GreenSky's highly scalable, proprietary and patented technology platform enables merchants to offer frictionless promotional payment options to consumers, driving increased sales volume and accelerated cash flow. The GreenSky Program is operated on behalf of, and financing is offered and made by, federally insured, federal or state chartered financial institutions, which leverage GreenSky's technology to offer loans to primarily super-prime and prime consumers nationwide. Since GreenSky's inception, nearly 6 million consumers have financed more than $50 billion of commerce using GreenSky's real time "apply and buy" technology. 

We are unable to sponsor or take over sponsorship of an employment Visa at this time. Applicants must be authorized to work for ANY employer in the U.S.

Job Title

Manager, Audio-Visual

Department

IT Operations

Location

In-Office (5 Days a week)

Reports To

VP, IT Operations

Job Summary

The Audio-Visual Manager ensures that the company's audiovisual and collaboration systems are dependable, perform well, and are managed with a strategic perspective. This role ensures seamless execution of executive, enterprise, and hybrid meetings by owning AV platforms, conference room technology, live events, and associated vendor relationships. The position plays a critical role in enabling productivity, maintaining professional meeting standards, and supporting executive and client-facing engagements across the organization.

• Manage daily audio-visual operations for conference rooms, executive areas, and collaboration spaces
• Provide hands-on and remote support for executive meetings, town halls, departmental and group functions, as well as company-wide events
• Serve as the escalation point for AV incidents impacting leadership business-critical meetings
• Manage and maintain collaboration hardware (cameras, microphones, controllers, displays) and room platforms (e.g., Microsoft Teams Rooms)
• Partner with Facilities, IT Infrastructure, Executive Management, and Security teams to ensure AV standards, room readiness, and maximum uptime
• Establish and enforce AV standards, documentation, and operating procedures
• Manage AV vendors, contracts, and service engagements as needed
• Proactively monitor system health and implement improvements to reduce meeting disruptions
• Plan and support new office buildouts, room upgrades, and technology refresh initiatives

• 8+ years of experience supporting and/or managing enterprise audio-visual (AV) and collaboration environments (corporate offices, conference centers, or similar)
• 6+ years of hands-on troubleshooting experience across AV hardware, collaboration software, and network-dependent systems (audio DSP, cameras, microphones, control systems, codecs, etc.)
• 5+ years of experience supporting executive-level and client-facing meetings with professionalism and urgency, including live/on-call support during high-visibility events
• 4+ years of experience working in hybrid work environments supporting a mix of in-room and remote participants
• 4+ years of experience balancing hands-on operational support with process improvement, documentation, and standards (SOPs/runbooks)

Knowledge, Skills, & Abilities

• Deep knowledge of enterprise AV signal flow, conferencing architectures, and room standards (audio, video, control, and display systems)
• Strong troubleshooting and root-cause analysis skills across hardware, software, and network-dependent collaboration systems
• Ability to design, standardize, and document repeatable processes (runbooks, SOPs, room commissioning checklists) to improve reliability and supportability
• Skill in executive support: calm, professional presence; discretion; and the ability to prioritize and respond quickly during high-visibility meetings and events
• Vendor and stakeholder management skills, including scoping work, managing SLAs/SOWs, and coordinating with Facilities, Security, and IT Infrastructure teams
• Project planning and delivery skills for room upgrades, new buildouts, and technology refreshes, including scheduling, testing, and cutover support
• Ability to monitor operational health, analyze recurring issues, and drive continuous improvements to reduce meeting disruptions
• Clear written and verbal communication skills to translate technical issues into business impact and provide concise status updates

Preferred Qualifications

• 4+ years of experience supporting Microsoft Teams Rooms, Zoom Rooms, or similar enterprise meeting platforms
• 4+ years of experience with Crestron control systems and/or room reservation and scheduling platforms
• 4+ years of vendor, procurement, and contract management experience (SOWs, SLAs, service partners)
• 3+ years in a lead, supervisor, or manager-level capacity in IT or AV operations (people management experience strongly preferred)
• Working knowledge of ITIL incident and change management processes (2+ years in an IT operations environment)
• 2+ years of live event setup/production experience (A/V install, stage audio, sound mixing, or streaming) is a plus
• 2+ years of working knowledge of video and audio recording equipment (capture cards, mixers, lighting, microphones)
• Working knowledge of audio and video editing software/applications (e.g., Adobe Premiere, Audition, DaVinci Resolve, OBS; 2+ years preferred)

Preferred Certifications

• AVIXA Certified Technology Specialist (CTS) (preferred); CTS-I/CTS-D a strong plus
• Crestron certifications (e.g., Crestron Certified Technician / DM / programming-related credentials)
• Microsoft Teams Rooms / Microsoft 365 certifications or applied admin experience (e.g., Teams Administrator Associate)
• ITIL 4 Foundation (preferred for incident/change process alignment)
• CompTIA Network+ (or equivalent networking fundamentals) is a plus

Why This Role Matters

This position is critical to maintaining business continuity, executive productivity, and professional collaboration standards. A dedicated Manager, Audio Visual ensures consistent meeting quality, reduces operational risk, and prevents AV support responsibilities from diverting broader IT teams away from strategic initiatives.

Our compensation structure is designed to reflect the cost of labor across various U.S. geographic markets. The base salary for this role ranges from $110,000 per year to $130,000 per year. Compensation will be determined by several factors, including relevant knowledge, skills, and experience. This role is also eligible to receive an annual bonus within a comprehensive total rewards package, alongside a full suite of medical, dental, vision, disability insurance, life insurance, 401k retirement benefits, paid time off, paid holidays, and paid personal/sick time. For further details, please visit https://www.greensky.com/benefits.

We anticipate that this position will remain open for at least 5 days, and candidates are encouraged to apply through our internal or external career sites.

If you have any questions about this job posting, please contact recruiting@greensky.com.

GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.