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Att Network Manager Jobs in Puerto Rico (NOW HIRING)

MY WIRELESS

IT Specialist

Guaynabo, PR

$12 - $16/hr

Assisted Level 2 Support (Under IT Manager Oversight) * Assist with Level 2 troubleshooting ... Network & Internet Support (Basic / Assisted) * Perform basic connectivity checks and validation ...

My Wireless

IT Specialist

Guaynabo, PR · On-site

$12 - $16/hr

Assisted Level 2 Support (Under IT Manager Oversight) * Assist with Level 2 troubleshooting ... Network & Internet Support (Basic / Assisted) * Perform basic connectivity checks and validation ...

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Att Network Manager information

What are the key skills and qualifications needed to thrive as an AT&T Network Manager, and why are they important?

To thrive as an AT&T Network Manager, you need a strong background in network engineering, telecommunications, and IT management, often supported by a relevant degree and industry certifications such as CCNA or CompTIA Network+. Familiarity with network monitoring tools, routing and switching systems, and enterprise-level network security protocols is typically required. Strong leadership, problem-solving abilities, and effective communication are essential soft skills for managing teams and coordinating with stakeholders. These skills ensure reliable network performance, efficient issue resolution, and alignment with business objectives in a dynamic telecommunications environment.

What are some common challenges faced by an AT&T Network Manager, and how can they be addressed?

AT&T Network Managers often encounter challenges such as maintaining network uptime, handling unexpected outages, and managing upgrades while minimizing disruptions. Balancing competing priorities—like ensuring security compliance, supporting new technology rollouts, and coordinating with cross-functional teams—can also be demanding. Successful managers address these issues by implementing strong monitoring systems, developing clear escalation procedures, and fostering open communication with both technical staff and stakeholders. Regular training and proactive planning are key to staying ahead of potential problems and ensuring smooth network operations.

What does an AT&T Network Manager do?

An AT&T Network Manager oversees the operation, maintenance, and optimization of AT&T's network infrastructure, ensuring reliable connectivity and service quality for customers. They coordinate technical teams, monitor network performance, resolve outages or issues, and implement upgrades to support network growth. Network Managers also ensure compliance with company policies, industry standards, and security protocols while managing budgets and resources.

What is the difference between Att Network Manager vs Network Engineer?

AspectAtt Network ManagerNetwork Engineer
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like Cisco CCNA or CompTIA Network+Usually holds a bachelor's degree in computer science or networking, with similar certifications like CCNA or CompTIA Network+
Work EnvironmentManages network teams, oversees network operations, and plans infrastructure upgradesDesigns, implements, and troubleshoots network systems and hardware
Employer & Industry UsageCommon in telecom, large corporations, and service providersFound across IT firms, telecom, and enterprise organizations

While both roles require networking certifications and involve working with network systems, the Att Network Manager focuses on overseeing network operations and team management, whereas the Network Engineer is more involved in designing and implementing network solutions.

What are popular job titles related to Att Network Manager jobs in Puerto Rico? For Att Network Manager jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Att Network Manager jobs in Puerto Rico look for? The top searched job categories for Att Network Manager jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Att Network Manager jobs? Cities in Puerto Rico with the most Att Network Manager job openings:
Att Network Manager jobs near you
IT Specialist

IT Specialist

MY WIRELESS

Guaynabo, PR

$12 - $16/hr

Full-time

Posted 9 days ago

My Wireless rating

2.5

Company rating: 2.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Summary

The IT Support Specialist I – Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This position focuses on basic troubleshooting, ticket intake, issue triage, and escalation, while also gaining exposure to IT projects and higher-level support activities under direct supervision.

This role may assist with Level 2 issues and project work only under the guidance and oversight of the IT Manager or senior IT staff. The position does not independently own advanced troubleshooting, system configuration, vendor management, or infrastructure decisions.

Essential Job Duties and ResponsibilitiesLevel 1 Ticket Support & Issue Triage (Primary Responsibility)
  • Serve as the first point of contact for IT support tickets submitted by retail locations.
  • Perform Level 1 troubleshooting using documented procedures, knowledge base articles, and checklists.
  • Accurately document issues, troubleshooting steps, and resolutions in the ticketing system.
  • Identify when issues exceed Level 1 scope and escalate appropriately.
  • Follow defined SLAs, escalation paths, and prioritization guidelines.
Assisted Level 2 Support (Under IT Manager Oversight)
  • Assist with Level 2 troubleshooting activities as assigned and supervised by the IT Manager or senior IT staff.
  • Support diagnostics and remediation efforts for more complex issues after initial triage.
  • Perform tasks such as testing, validation, documentation, or implementation support without independent ownership.
  • Use Level 2 exposure as a learning opportunity to build technical skills.
Project Support & Implementation Assistance
  • Participate in IT projects such as system rollouts, upgrades, store openings, or equipment refreshes under IT Manager direction.
  • Assist with project-related tasks including preparation, deployment support, testing, and documentation.
  • Follow established project plans, timelines, and change management processes.
  • Does not act as a project owner or lead.
Hardware & Peripheral Support (Level 1 / Assisted Level 2)
  • Perform basic troubleshooting and setup for store hardware and peripherals.
  • Assist with hardware replacement and deployment using predefined configurations.
  • Support higher-level hardware troubleshooting only with supervision.
Network & Internet Support (Basic / Assisted)
  • Perform basic connectivity checks and validation steps.
  • Assist with ISP or aggregator ticket coordination.
  • Support additional diagnostics or remediation steps as directed.
  • No independent network configuration authority.
UCaaS / VoIP, Printer & CCTV Support (Level 1 / Assisted)
  • Perform basic troubleshooting and verification steps.
  • Assist with provisioning, replacements, or testing as directed.
  • Escalate complex issues or perform assisted troubleshooting with oversight.
System Access & User Support
  • Handle basic access requests such as password resets and access verification.
  • Assist with access provisioning tasks with proper approvals.
  • Support audits or access reviews as requested.
  • High school diploma or equivalent required
  • IT coursework, certification, or training preferred

Experience:

  • 0–1 years of IT support or helpdesk experience preferred

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