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Att Call Center Jobs (NOW HIRING)

AT&T

Manager-CS Mobility

Cerritos, CA · On-site

$71K - $107K/yr

To lead, direct, and optimize a team of telesales representatives in a consumer call center ... Not to mention all the other amazing rewards that working at AT&T offers. Individual starting ...

AT&T

Inside Sales Representative

Mesa, AZ · Hybrid

$62K/yr

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service ... In addition, AT&T will provide reasonable accommodations for qualified individuals with ...

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How much do att call center jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for att call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Att Call Center position, and why are they important?

To excel as an AT&T Call Center representative, candidates typically need strong verbal communication skills, customer service experience, and at least a high school diploma or equivalent. Familiarity with call center software, CRM platforms, and telephony systems is often required, along with the ability to navigate basic troubleshooting tools. Exceptional listening, patience, and conflict-resolution skills set top performers apart in this role. These qualifications are essential for delivering a positive customer experience and effectively resolving inquiries in a fast-paced environment.

What is an AT&T Call Center job?

An AT&T Call Center job involves assisting customers with inquiries, troubleshooting issues, processing payments, and providing information about AT&T products and services. Employees handle inbound and outbound calls, ensuring a positive customer experience. Strong communication skills, problem-solving abilities, and knowledge of AT&T offerings are essential. This role may also involve sales and upselling opportunities.

What opportunities for career advancement are available to AT&T Call Center employees?

AT&T Call Center employees often have access to a variety of career growth paths, such as moving into supervisory roles, training and quality assurance positions, or transitioning to specialized departments like technical support or sales. Many call centers provide ongoing training and mentorship programs to help team members develop new skills and prepare for promotions. High performers are frequently recognized and considered for advancement opportunities internally, making this role a solid entry point for broader careers within the company. Demonstrating strong customer service, leadership, and problem-solving abilities can accelerate your progression within the organization.

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Att Call Center jobs near you
Infographic showing various Att Call Center job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Bilingual Collections Representative (English/Spanish) - Hybrid

Call Center Bilingual Collections Representative (English/Spanish) - Hybrid

AT and T

San Antonio, TX • On-site

$18.07 - $19.47/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

AT&T rating

7.4

Company rating: 7.4 out of 10

Based on 702 frontline employees who took The Breakroom Quiz

37th of 78 rated telecommunications companies

Job description

This job reports to our (1010 N Saint Mary's St. San Antonio, Texas 78215) location. If you are considered, you must be able to report to this location. Take the lead at the frontline of our company in a hybrid role (3-4 days onsite) that works in center and from home.
This position offers a $1,500.00 sign on bonus paid out as follows: first $250 payment 30 days after hire date, second $500 payment 6 months after hire date and third $750 payment 1 year after hire date.
This is your opportunity to be the voice of AT&T - a global leader in communications and technology working in a hybrid role that works both in center and from home. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer, helping them to stay connected to what matters the most.
How you'll make an impact:
In this multi-faceted role, you'll be trained to provide billing support and perform collections management to recover past due account balances and retain customers. You'll use effective communication and interpersonal skills to assist customers with sensitive billing situations, negotiate payment arrangements, and process payment transactions. Your goal will be to bring delinquent accounts current while upholding our commitments to delivering excellent service and fostering customer loyalty.
What your day-to-day will look like:
  • You'll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
  • You'll instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&T's product and services to effectively service and retain customers.
  • You'll be an expert at simplifying the explanation of customer bills, rate plans and features of AT&T's products and services.
  • You'll process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures.
  • You'll support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.
  • In this full-time Hybrid position (40 hours/week) you'll be working in center 3-4 days weekly and remotely from home 1-2 days weekly. You'll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer's call and provide exceptional service.
  • Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business.

What we are looking for:
  • Call center or customer service experience.
  • Ability to adapt in a dynamic, fast-paced environment that caters to a variety of customer situations, including defusing difficult customer situations and the ability to maintain a professional demeanor in stressful situations.
  • Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.

What you can look forward to:
  • Paid training you'll complete from home and additional resources to support you.

Our Inbound Call Center positions have the potential to earn $18.07 hourly - $19.47 hourly+ additional incentives. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

WFH Requirements:
  • You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
  • Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
  • You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you! If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!
Your future is calling. Apply today!
#LI-Hybrid
Weekly Hours:
40
Time Type:
Regular
Location:
San Antonio, Texas
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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