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ASM Research

Call Center Supervisor

Contributes to achieving call center performance metrics, including Average Talk Time (ATT), Average Handle Time (AHT), productivity, adherence, and overall service-level objectives. * Completes ...

AT&T

Inside Sales Representative

Miami, FL · Hybrid

$62K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service ... Regular Location: Miami, Florida AT&T and its subsidiaries are committed to equal employment ...

AT&T

Inside Sales Representative

Mesa, AZ · Hybrid

$62K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service ... In addition, AT&T will provide reasonable accommodations for qualified individuals with ...

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How much do att call center jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for att call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the AT&T call center position?

To excel as an AT&T Call Center representative, candidates typically need strong verbal communication skills, customer service experience, and at least a high school diploma or equivalent. Familiarity with call center software, CRM platforms, and telephony systems is often required, along with the ability to navigate basic troubleshooting tools. Exceptional listening, patience, and conflict-resolution skills set top performers apart in this role. These qualifications are essential for delivering a positive customer experience and effectively resolving inquiries in a fast-paced environment.

What is an AT&T call center?

An AT&T Call Center job involves assisting customers with inquiries, troubleshooting issues, processing payments, and providing information about AT&T products and services. Employees handle inbound and outbound calls, ensuring a positive customer experience. Strong communication skills, problem-solving abilities, and knowledge of AT&T offerings are essential. This role may also involve sales and upselling opportunities.

What opportunities for career advancement are available to AT&T call center employees?

AT&T Call Center employees often have access to a variety of career growth paths, such as moving into supervisory roles, training and quality assurance positions, or transitioning to specialized departments like technical support or sales. Many call centers provide ongoing training and mentorship programs to help team members develop new skills and prepare for promotions. High performers are frequently recognized and considered for advancement opportunities internally, making this role a solid entry point for broader careers within the company. Demonstrating strong customer service, leadership, and problem-solving abilities can accelerate your progression within the organization.

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Att Call Center jobs near you
Infographic showing various Att Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Supervisor

ASM Research

Remote

Full-time

Posted 7 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

32nd of 223 rated it services

Job description

The Call Center Supervisor provides advanced support to the SSA Ticket to Work Help Line by assisting Call Center Management with daily operations. This role directs and supervises Beneficiary Support Specialists (BSS I and II), who are responsible for routine/basic inbound calls, outbound calls, email, and web chat services. The Supervisor ensures staff maintain the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs).
Responsibilities
  • Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to established Service Level Agreements (SLAs).
  • Sets priorities and coordinates activities that align with team objectives and goals.
  • Serves as backup to handle queued and escalated calls, supporting BSS team members and ensuring timely resolution of complex inquiries.
  • Maintains end-to-end responsibility for customers' support needs, providing timely, reliable, and courteous service.
  • Provides queue monitoring support and outreach, as assigned.
  • Identifies key issues and areas for improvement to streamline or implement new recommended procedures.
  • Researches and analyzes customer service issues to provide information and solutions in a timely manner.
  • Retrieves ad-hoc data from reporting sources as needed.
  • Defines roles and expectations for supervised staff; provides clear direction to ensure consistent progress toward set goals.
  • Delivers consistent results and effective customer resolutions while working under moderate supervision.
  • Contributes to achieving call center performance metrics, including Average Talk Time (ATT), Average Handle Time (AHT), productivity, adherence, and overall service-level objectives.
  • Completes monthly quality assessments of supervised staff.
  • Schedules and conducts monthly coaching sessions with supervised staff.
  • Demonstrates enhanced service skills in identifying core customer issues and providing solutions.
  • Seeks opportunities to improve workflow and increase efficiency; adapts readily to new processes and procedures.
  • Retrieves, inputs, and maintains case records and customer interaction details using internal databases and tracking systems.
  • Updates beneficiary account information and ensures complete, accurate documentation of all inquiries, referrals, and follow-up actions.
  • Provides accurate referrals to national and local resources.
  • Follows scripts, job aids, and program materials to deliver consistent, high-quality information.
  • Supports program continuous improvement initiatives.

Minimum Qualifications
  • Bachelor's degree, or equivalent combination of education and relevant experience.
  • 4-6 years of related experience in customer service or public relations.

Other Job-Specific Skills
  • Demonstrated call center leadership experience with a record of driving positive metrics.
  • Familiarity with SSA disability programs (SSI/SSDI - Supplemental Security Income / Social Security Disability Insurance) and/or the Ticket to Work program.
  • Experience supporting individuals with disabilities or vulnerable populations.
  • Bilingual proficiency (e.g., English/Spanish) - preferred, not required.
  • Strong leadership and customer service skills.
  • Ability to organize and supervise staff for maximum efficiency.
  • Ability to provide effective customer service and deal tactfully and courteously with the public.
  • Strong commitment to providing quality service.
  • Strong attention to detail and accuracy.
  • Ability to convey enthusiasm, energy, and sincerity over the phone.
  • Exceptional problem-solving and organizational skills.
  • Ability to foster good working relationships and rapport with customers.
  • Ability to adapt to new processes or procedures.
  • Ability to interact effectively with others.
  • Ability to manage change and/or conflict.
  • Excellent written and verbal communication skills.
  • Team player who engages effectively with the overall leadership team.

Additional Requirements
  • Ability to pass required background check / suitability determination for access to SSA beneficiary data.
  • Remote work must be conducted from a secure, private location meeting company IT security standards.
  • Ability to sit/use a computer and telephone headset for extended periods.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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