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At Home Call Center Jobs in Rochester, NY (NOW HIRING)

Global Channel Management, Inc.

Call center

Webster, NY · On-site

$12/hr

Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Call Center Agent needs 1 year call center experience Call Center Agent ...

Cellular Sales

Call Center Representative

Rochester, NY · On-site

$17 - $20/hr

Cellular Sales Call Center Representative Customer Service | Business Development Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by ...

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At Home Call Center information

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$10

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How much do at home call center jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for at home call center in Rochester, NY is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is an at home call center job?

In an at home call center job, your responsibilities are to provide customer service for orders, accounts, or technical support. You may assist customers experiencing problems with billing or shipping, verify or modify orders, and take note of issues that you pass on to your supervisor. As a remote customer service agent, you typically work from home or another setting outside of a traditional office and use virtual platforms, such as telephone, video, or online chat, to perform your duties.

What is an at home call center job?

At home call center jobs are positions where individuals handle customer service, sales, or technical support calls from their own homes, rather than working in a traditional office-based call center. Employees or independent contractors use computers, headsets, and internet connections to communicate with customers on behalf of companies. These jobs often offer flexible schedules and can be either full-time or part-time, making them appealing for people seeking remote work opportunities. Most positions require good communication skills, a quiet workspace, and basic computer proficiency.

What are some common challenges faced by at home call center representatives and how can they be managed?

At Home Call Center representatives often face challenges such as maintaining focus in a home environment, managing time effectively without direct supervision, and handling technical issues independently. To overcome these, it's important to create a dedicated workspace free from distractions, establish a clear daily routine, and familiarize yourself with troubleshooting basic technical problems. Regular communication with supervisors and team members through virtual meetings also helps maintain a sense of connection and ensures support is readily available.

What is the difference between At Home Call Center vs Customer Service Representative?

AspectAt Home Call CenterCustomer Service Representative
Work EnvironmentRemote, home-basedTypically in-office or remote
Required CredentialsBasic computer skills, sometimes specific trainingCustomer service skills, sometimes certifications
Industry UsageCommon in telecommunication, retail, techWidespread across various sectors
Work ScheduleFlexible, depending on employerStandard or flexible hours

At Home Call Center jobs focus on remote customer support, often requiring specific technical skills and offering flexible schedules. Customer Service Representatives work in various settings, including in-office or remote, with similar skill requirements. Both roles serve customer needs but differ mainly in work environment and setup.

More about At Home Call Center jobs

What are the most commonly searched types of Call Center jobs in Rochester, NY?

The most popular types of Call Center jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for At Home Call Center jobs?

Cities near Rochester, NY with the most At Home Call Center job openings:

At Home Call Center jobs near you
Infographic showing various At Home Call Center job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 71% Physical, 1% Hybrid, and 28% Remote job distribution, with an average salary of $36,760 per year, or $17.7 per hour.

Call center

Global Channel Management, Inc.

Webster, NY • On-site

$12/hr

Contractor

Re-posted 6 days ago

Job description

Company Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.  Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.  Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. 


Qualifications

Call Center Agent  needs 1 year call center experience


Call Center Agent  requires:

  • call center
  • customer relations
  • PC savvy

Call Center Agent duties:

  • Interact with internal and external customers
  • Document
Additional Information

$12/hr

12 months

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

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