ZipRecruiter

Log In

1

At Home Call Center Representative Jobs in Indiana

nLeague

Inbound Call Center Rep

Indianapolis, IN · On-site

$14.75 - $19/hr

Inbound Call Center Rep Answer in-coming 800 helpline calls, transfer calls to volunteers when ... Forward call back messages to Volunteer Supervisors at the end of the day. * Put together new ...

Equiliem

Inbound Call Center Rep

Indianapolis, IN · On-site

Required Prior experience in a fast-paced call center environment. Desired Knowledge of tax regulations. Desired Associates or Bachelors Degree in accounting, finance, or related field. Desired

STI

Inbound Call Center Rep

Indianapolis, IN · On-site

Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new counselor training materials and other training materials requested by Trainers. *Put together ...

previous page

Showing results 41-60

All JobsAt Home Call Center Representative JobsAt Home Call Center Representative Jobs in Indiana

At Home Call Center Representative information

What are the key skills and qualifications needed to thrive as an at home call center representative?

To excel as an At Home Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Outstanding representatives demonstrate patience, active listening, and resilience in handling diverse customer queries. These capabilities ensure efficient issue resolution, high customer satisfaction, and reliable remote service delivery.

What are some common challenges faced by at home call center representatives, and how can they be managed?

At Home Call Center Representatives often encounter challenges such as managing distractions in a home environment, maintaining consistent productivity, and staying connected with remote supervisors and teammates. To overcome these, it’s important to establish a dedicated, quiet workspace and set clear boundaries with household members during work hours. Utilizing company-provided communication tools, participating in regular team check-ins, and following a structured daily routine can help maintain focus and foster a sense of team connection, even while working remotely.

What is an at home call center representative?

At Home Call Center Representatives are customer service professionals who work remotely, typically from their own homes, to handle customer inquiries, resolve issues, and provide support over the phone, email, or chat. They use specialized software to connect with customers and access necessary information. This role allows for flexible work arrangements and is popular among those seeking remote employment. Responsibilities may include answering questions, processing orders, troubleshooting technical problems, and maintaining customer satisfaction. Many companies provide training and equipment to help representatives succeed in a remote environment.

What is the difference between At Home Call Center Representative vs Customer Service Agent?

AspectAt Home Call Center RepresentativeCustomer Service Agent
Work EnvironmentRemote, home-basedTypically in-office or remote
Required CredentialsHigh school diploma or equivalent, basic computer skillsHigh school diploma or equivalent, communication skills
Industry UsageCustomer support, telecommunication, retailRetail, banking, tech support
Job FocusHandling inbound/outbound calls, troubleshooting, supportAssisting customers, resolving issues, providing info

Both roles involve customer interaction and require similar skills, but At Home Call Center Representatives primarily work remotely handling calls for various companies, while Customer Service Agents may work in-office or remotely, often within specific industries like retail or banking. The main difference lies in the work setting and sometimes the scope of responsibilities.

What are the most commonly searched types of Call Center Representative jobs in Indiana? The most popular types of Call Center Representative jobs in Indiana are:
What cities in Indiana are hiring for At Home Call Center Representative jobs? Cities in Indiana with the most At Home Call Center Representative job openings:
At Home Call Center Representative jobs near you

Call Center Representative

REGIONAL Federal Credit Union

Valparaiso, IN • On-site

$700/wk

Other

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

About the Job
REGIONAL federal credit union a growing and leading provider of banking products and services in Northwest Indiana is seeking an experienced Virtual Member Service Representative to join our Team. We have an immediate opening in our Valparaiso office. If you enjoy helping people and want to experience the REGIONAL difference, we would love to meet with you.
Must be available work between the hours of 8am to 6pm, Monday through Friday, and 9am to 12pm Saturdays.
This position is set in a fast-paced environment and requires the ability to provide exceptional service through active listening of member requests and providing the service or transitioning the call to another advisor who will take ownership of the member's request. Perform work in compliance with state and federal regulation and company policies. Work within a team to ensure delivery of Exceptional Member Service.
Principal Accountabilities:
Accountable for responding to member telephone inquiries promptly, correctly, and professionally, and managing member email inquiries promptly and correctly, using proper grammar and punctuation to ensure professional communication. Adhere to member authentication procedures to protect the account information of our member.
Skills and Duties:
  • Manage a high volume of calls and emails daily and prioritize follow-through.
  • Assist members with inquiries and establish a rapport to understand their service needs.
  • Appropriately handle complaints regarding service, and route them to the proper personnel for resolution.
  • Escalate member issues appropriately and correctly based on department guidelines.
  • Maintain confidentiality and sensitivity in all aspects of internal and external contacts.
  • Actively learn about all REGIONAL products and procedures to respond to member inquiries effectively.
  • Share knowledge of credit union products, features & benefits, with members.
  • Refer additional credit union products & services by recognizing member needs or asking for additional information.
  • Process requests for check orders, stop payments, account maintenance, transfers, check and statement copies, or other account needs.
  • Maintain high quality of work, with excellent attention to detail.
  • Report suspicious transactions or unusual occurrences to supervisor.
  • Perform all work in compliance with established regulations, policies, and procedures.
  • Maintain member confidentiality set forth by REGIONAL federal credit union.
  • Participate in ongoing skill, compliance, and security training as required for the position and apply knowledge in daily tasks.
  • Other duties as assigned.
Qualifications & Skills:
  • Minimum of one year of customer service experience with significant phone and online member service experience preferred.
  • Ability to communicate clearly and effectively over the telephone with members and co-workers.
  • Provide strong member service and problem-solving skills while responding to inquiries with tact, diplomacy, and patience.
  • Knowledge of credit products and services.
  • Exceptional organization, time management and follow-up skills. Excellent interpersonal skills and ability to communicate effectively with members, employees, and outside service providers.
  • Ability to follow detailed instructions and a wide range of procedures requiring sound judgment.
  • Must have proficient typing and computer skills, specifically Microsoft Word and Excel and the ability to navigate software systems.
Benefits:
  • Health.
  • Dental.
  • Vision.
  • 401k Retirement Plan.
  • Paid holidays.
  • PTO days.
  • Quarterly incentive payouts ($700).
Job Details:
  • Non-Exempt.
  • Salary: Starting at $17.50 per hour.
  • Job Type: Full Time.
  • Schedules are produced monthly.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
Physical Requirements:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions in compliance with the Americans with Disabilities Act (ADA).

Apply