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Associate Technical Account Manager Jobs in Austin, TX

ActivTrak

Associate Technical Account Manager

Austin, TX · On-site +1

We are seeking a driven and customer-obsessed Associate Technical Account Manager (TAM) to serve as a technical resource to some of ActivTrak's larger or more strategic customers. Partnering with our ...

Yardi

Associate Technical Account Manager

Austin, TX · On-site

$31.25 - $32.81/hr

Are you passionate about learning new technology and building strong client relationships? We're looking for an Associate Technical Account Manager (ATAM) to help commercial real estate clients ...

Yardi

Associate Technical Account Manager

Austin, TX · On-site

$31.25 - $32.81/hr

Join our dynamic Procure to Pay Team as an Associate Technical Account Manager (ATAM) and be part of the forefront of innovation in the real estate industry! As an ATAM, you'll provide excellent ...

Yardi

Associate Technical Account Manager

Austin, TX · On-site

$31.25 - $32.81/hr

Are you passionate about learning new technology and building strong client relationships? We're looking for an Associate Technical Account Manager (ATAM) to help our clients get the most value from ...

Yardi

Associate Technical Account Manager

Austin, TX · On-site

$31.25 - $32.81/hr

Join our dynamic Procure to Pay Team as an Associate Technical Account Manager (ATAM) and be part of the forefront of innovation in the real estate industry! As an ATAM, you'll provide excellent ...

Medclinicx

Technical Account Manager

Austin, TX · On-site

$90 - $130/hr

Job Overview We are seeking a Technical Account Manager to manage client relationships, oversee technical onboarding, and ensure successful adoption of healthcare SaaS platforms. In this role, you ...

Workday

Technical Account Manager

Austin, TX · On-site

About the Team The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement. TAMs will act as the ...

Kibo Commerce

Technical Account Manager

Austin, TX · On-site

ABOUT THIS ROLE As a Technical Account Manager at Kibo, you will be the go-to technical expert for customers, guiding them through setup, troubleshooting, and optimization to ensure they get the most ...

SpaceXAI

Technical Account Manager

Austin, TX · On-site

We are looking for a Technical Account Manager (TAM) / Solutions Architect (Technical Lead) to own the technical success of these deployments. In this role, you will lead technical implementation ...

Socket.dev

Technical Account Manager

Austin, TX · On-site

$120 - $180/hr

We are looking for a Technical Account Manager (TAM) / Solutions Architect (Technical Lead) to own the technical success of these deployments. In this role, you will lead technical implementation ...

Talroo

Technical Account Manager

Austin, TX · On-site

$100K/yr

Technical Account Managers manage the day-to-day performance of Talroo's customers while striving to maximize ROI and lifetime customer value. You will be the authority on data, optimization, and ...

Talroo

Technical Account Manager

Austin, TX · On-site

The Technical Account Manager will manage customer performance, optimize ROI, and enhance customer relationships while onboarding top companies and collaborating with sales teams. Responsibilities ...

SpaceXAI

Technical Account Manager

Bastrop, TX · On-site

We are looking for a Technical Account Manager (TAM) / Solutions Architect (Technical Lead) to own the technical success of these deployments. In this role, you will lead technical implementation ...

Talroo

Technical Account Manager

Austin, TX · On-site

The Technical Account Manager will manage customer performance, optimize ROI, and ensure client satisfaction while collaborating with various teams to deliver solutions. Responsibilities : • ...

Gallagher

Technical Account Manager

Austin, TX

The Technical Account Manager provides the day-to-day management and client service support for assigned clients. They will serve multiple clients with various employee benefits and act as a liaison ...

New

Braze

Technical Account Manager

Austin, TX · On-site

$99K - $112K/yr

WHAT YOU'LL DO As a Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the ...

Impact Networking

Technical Account Manager

Austin, TX · On-site

$95K - $120K/yr

Job Overview The Technical Account Manager (TAM) serves as a trusted technical advisor and governance partner for assigned managed services clients. This role provides proactive technical oversight ...

Impact Networking

Technical Account Manager

Austin, TX · On-site

$95K - $120K/yr

Job Overview The Technical Account Manager (TAM) serves as a trusted technical advisor and governance partner for assigned managed services clients. This role provides proactive technical oversight ...

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All JobsAssociate Technical Account JobsAssociate Technical Account Manager JobsAssociate Technical Account Manager Jobs in Austin, TX

Associate Technical Account Manager information

See Austin, TX salary details

$39.6K

$85.6K

$167.5K

How much do associate technical account manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for associate technical account manager in Austin, TX is $85,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,400.00 and $99,600.00 per year, depending on experience, location, and employer.

What is an associate technical account manager?

An Associate Technical Account Manager (TAM) is an entry-level professional who works as a liaison between a company and its clients, focusing on the technical aspects of account management. They help customers implement and optimize the company's products or services, address technical concerns, and ensure customer satisfaction. The role typically involves troubleshooting, providing product guidance, and collaborating with internal teams to resolve issues. Associate TAMs also assist in identifying opportunities for clients to get more value from the company's offerings, contributing to long-term customer relationships.

What are the key skills and qualifications needed to thrive as an associate technical account manager?

To thrive as an Associate Technical Account Manager, you need a solid understanding of IT systems, customer service principles, and a relevant bachelor's degree, often in computer science or a related field. Familiarity with CRM platforms, troubleshooting tools, and technical documentation is typically required, and certifications such as AWS Certified Cloud Practitioner or similar can be advantageous. Strong communication, problem-solving, and relationship-building skills help you collaborate effectively with clients and internal teams. These competencies are critical for ensuring client satisfaction, resolving technical issues efficiently, and maintaining long-term business relationships.

What are some common challenges faced by associate technical account managers when balancing multiple client accounts?

Associate Technical Account Managers often juggle several client accounts at once, which requires strong organizational and prioritization skills. One common challenge is managing competing deadlines and ensuring timely responses to all clients’ technical needs or escalations. Effective communication and proactive planning are essential to maintain client satisfaction and to coordinate with internal technical teams. Additionally, adapting to different client environments and understanding their unique business requirements can be demanding but contributes significantly to professional growth.

What is the difference between Associate Technical Account Manager vs Customer Success Manager?

AspectAssociate Technical Account ManagerCustomer Success Manager
Required credentialsBachelor's degree, technical certifications often preferredBachelor's degree, customer service or sales experience
Work environmentTechnical support, client engagement, product knowledgeClient relationship management, onboarding, retention
Employer & industry usageTech companies, SaaS providersSoftware, SaaS, tech services
Common search intentTechnical support, product expertiseCustomer retention, relationship building

The Associate Technical Account Manager primarily focuses on technical support and product expertise to ensure client success, while the Customer Success Manager emphasizes building relationships and retention strategies. Both roles require strong communication skills and industry knowledge but differ in their core responsibilities and daily tasks.

What are the most commonly searched types of Technical Account Manager jobs in Austin, TX?

The most popular types of Technical Account Manager jobs in Austin, TX are:

What are popular job titles related to Associate Technical Account Manager jobs in Austin, TX?

For Associate Technical Account Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Associate Technical Account Manager jobs in Austin, TX look for?

The top searched job categories for Associate Technical Account Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Associate Technical Account Manager jobs?

Cities near Austin, TX with the most Associate Technical Account Manager job openings:

Associate Technical Account Manager jobs near you
Infographic showing various Associate Technical Account Manager job openings in Austin, TX as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $85,645 per year, or $41.2 per hour.

Associate Technical Account Manager

ActivTrak

Austin, TX • On-site, Remote

Full-time

Posted 12 days ago

Job description

Our Technical Support team is at the heart of our customer-first approach, dedicated to delivering exceptional support and fostering user success. As trusted advisors, we pride ourselves on exceeding customer expectations through effective communication, innovative problem solving, and a proactive service ethos.
We are seeking a driven and customer-obsessed Associate Technical Account Manager (TAM) to serve as a technical resource to some of ActivTrak's larger or more strategic customers. Partnering with our Customer Success Managers (CSMs), the TAM will manage the technical needs of assigned accounts, maintaining focus on the customer's business goals to improve their overall technical health and maximize value from their ActivTrak investment.
The ideal TAM has a high level of technical aptitude and resourcefulness, and will quickly absorb extensive knowledge of the ActivTrak platform and related products in order to effectively support customers.
Key Responsibilities:
  • Manage the support ticket queue for assigned accounts:
    • Employ active, empathetic listening to deeply understand customer scenarios, and lead cross-functional collaboration to deliver creative troubleshooting and tailored solutions.
    • Relay customer feedback and patterns to aid in product improvement.
    • Create and monitor engineering tickets for high-severity or complex cases, advocating for customers by providing proper impact analysis, ensuring accountability, and driving progress toward resolution.
    • Provide clear and frequent communication throughout the support process, scheduling and leading calls when necessary to enhance efficiency.
  • Prepare and present Health and Configuration Checks:
    • Collaborate with ActivTrak Sales and Success teams throughout the customer lifecycle to deliver impactful customer engagements.
    • Review account configuration and data, share best practices, and identify actionable recommendations that will provide added value in line with the customer's goals and objectives.
  • Provide miscellaneous technical support for unassigned accounts that require active mitigation as flagged by Customer Success.

Requirements
  • 2-3 years of experience in customer-facing technical support roles such as: Technical Account Management, Technology Consulting, Technology Solutions Development, Solutions Architecture, Cloud Computing, System Management, Technical Support Engineering.
  • Advanced experience troubleshooting web applications and both Windows and MacOS operating systems.
  • SQL and Python scripting experience.
  • Networking knowledge such as Routing, Firewalls, Proxies, and general knowledge of cloud security applications.
  • Familiarity with system and policy management applications such as GPO.
  • Familiarity with cloud services such as Azure AD, Intune, BigQuery.
  • Familiarity with BI applications such as PowerBI, Tableau, Google Looker Studio.
  • Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of an organization.
  • Ability to explain complex technical concepts in business-friendly terms.
  • Ability to confidently adapt to unexpected turns in a conversation while staying focused on key objectives.
  • Ability to map business requirements into technical features and explain customer needs to internal partners.
  • Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.

Benefits
Work environment
  • Position is remote within the US
  • Minimal travel
  • Limited physical demands

This is an incredible opportunity to embark on an exciting journey with a dynamic, VC-backed company. If you have a proven track record of creative thinking, a drive for learning, and a deep commitment to collaboration, we want to talk to you!
ActivTrak is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, protected veteran status, gender identity, or any other factor protected by applicable federal, state or local laws.

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