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Associate Operations Support Jobs in Illinois (NOW HIRING)

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Operations Associate

Chicago, IL · On-site

The platform supports users with fixed long-term contract rates, flexible financing options, and ... Role Description The Operations Associate is a full-time, on-site role based in Chicago, IL. This ...

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Associate Operations Support information

What is the difference between Associate Operations Support vs Customer Service Representative?

AspectAssociate Operations SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent; some roles may prefer associate degree
Work EnvironmentOffice setting, supporting internal operations and processesCustomer-facing, call center or retail environment
Employer & Industry UsageCommon in logistics, finance, and corporate sectorsCommon in retail, telecommunications, and service industries
Search & Comparison IntentFocuses on internal operational support rolesFocuses on direct customer interaction roles

Associate Operations Support roles typically involve supporting internal business processes within an organization, often requiring analytical skills and familiarity with operational procedures. Customer Service Representatives primarily handle customer inquiries and support, emphasizing communication skills. While both roles may require similar educational backgrounds, their work environments and primary responsibilities differ significantly.

What are the most commonly searched types of Operations Support jobs in Illinois?

The most popular types of Operations Support jobs in Illinois are:

What cities in Illinois are hiring for Associate Operations Support jobs?

Cities in Illinois with the most Associate Operations Support job openings:

Infographic showing various Associate Operations Support job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Sr. Associate - Operational Insights

Downers Grove, IL • On-site

Duly Health and Care
Health Care and Social Assistance • 5 - 10K employees
Learn more about Duly Health and Careexternal

$99K - $149K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

Duly Health and Care rating

6.9

Company rating: 6.9 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

452nd of 898 rated healthcare providers

Job description

Senior Associate - Operational Insights
  • Full-Time | 40 hours per week.
  • Monday- Friday | Hours will vary.
  • Hybrid - Downers Grove, IL

Our Operations team is committed to strengthening healthcare delivery through insight, efficiency, and performance excellence. The Senior Associate, Operational Insights plays a key role in analyzing data, identifying trends, and driving strategic initiatives that enhance operational outcomes, optimize workflow, and support organizational growth.
This position collaborates across diverse teams to turn information into actionable insights-helping Duly make smarter, data-driven decisions that improve patient experience and provider performance.
If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.
Benefits:
• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
RESPONSIBILITES:
Drive operational excellence through strategic analysis and informed decision-making
  • Translate operational strategies into measurable actions that improve efficiency and patient throughput
  • Support the design, assessment, and implementation of initiatives to optimize FFS workflows
  • Conduct root cause analyses and develop recommendations that reduce variation and improve consistency in operations
  • Partner with leaders to identify opportunities for process improvement, cost reduction, and enhanced service delivery

Leverage data to measure and communicate performance
  • Utilize data analytics and performance dashboards to evaluate operational trends and outcomes
  • Collaborate with analytics teams to define and track key performance indicators (KPIs) and operational metrics
  • Prepare data summaries, reports, and presentations that translate complex information into clear business insights
  • Support leadership in monitoring progress toward organizational goals and making data-informed decisions

Promote a culture of continuous improvement
  • Build strong relationships with stakeholders across departments to foster collaboration and accountability
  • Communicate insights and performance findings clearly and constructively to drive positive change
  • Support training and process documentation to reinforce operational excellence and standardization

Manage projects with precision and follow-through
  • Develop and maintain project documentation, including charters, timelines, milestones, and deliverables
  • Track and manage multiple projects simultaneously to ensure timely completion
  • Identify potential risks or barriers and work with stakeholders to develop proactive solutions
  • Communicate project progress, goals, and outcomes to leadership and key partners

QUALIFICATIONS & EXPERIENCE:
  • Bachelor's degree in Business, Economics, Healthcare Administration, or a related field required
  • 2-3+ years of experience in consulting, operations, or performance improvement required
  • 1+ years of experience in healthcare operations or fee-for-service environments preferred.
  • Experience working with Epic or another electronic medical record (EMR) platform highly preferred.

The compensation for this role includes a base pay range of $99,000-149,000 with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

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