Role: Operations Services Associate
Pay: $19.50/hour
Assignment: Temporary (TEMP)
Location:
3001 Hackberry Rd
Irving, TX 75063
Schedule:
•Monday to Friday, 8:00 AM - 5:00 PM
•Fully onsite
•Must be open to working holidays and weekends as needed
What You'll Do:
•Deliver exceptional client service in a high-volume production environment.
•Manage assigned processes and inventory while meeting strict deadlines and Service Level Agreements (SLAs).
•Research, collect, and validate missing information to ensure data accuracy.
•Utilize various tools and systems to analyze, query, and update data according to business procedures.
•Handle high volumes of live checks by accurately printing and matching them with corresponding reports.
•Follow detailed procedures and instructions to ensure documents and packages are complete and compliant.
•Perform quality control reviews to verify accuracy in a zero-error tolerance environment.
•Prepare and organize completed packages for secure delivery to Taxing Authorities.
•Support various operational areas including Payments, Refunds, Procurement, Field Procurement, Non-Escrow, Funds Management, Flood Search, Tax Search, Data Integrity, Commercial Tax, and Mail Correspondence.
•Rotate between teams and workflows as business needs require.
Requirements:
•High school diploma, GED, or equivalent required; college degree preferred.
•Minimum of 1 year of relevant experience, or equivalent education in lieu of experience.
•Strong customer service and communication skills.
•Ability to thrive in a fast-paced, deadline-driven environment.
•Excellent attention to detail and accuracy.
•Strong analytical and critical thinking skills.
•Intermediate computer skills with the ability to quickly learn new systems and applications.
•Ability to understand and review basic property-related documentation.
•Strong time management, organization, and prioritization skills.
•Ability to collaborate effectively with team members and provide status updates.
•Positive attitude with a willingness to learn, adapt, and grow.
•Open-minded and able to follow instructions while identifying potential issues or red flags.
•Flexible and willing to rotate between teams and various workflows as needed.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-
088_EEOC_KnowYourRights6.12.pdfThe pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-
transp_%20English_formattedESQA508c.pdfFor temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-
verify.uscis.gov/web/media/resourcesContents/E-
Verify_Participation_Poster_ES.pdfWe also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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