Leads end-to-end customer support center operations, managing a team of Associate Managers to ... management operating rhythm, including metric reviews, root-cause analysis, action planning ...
Leads end-to-end customer support center operations, managing a team of Associate Managers to ... management operating rhythm, including metric reviews, root-cause analysis, action planning ...
Zoning Analyst
Nashville, TN · On-site
With over 130 years of experience, Blew & Associates, P.A. is committed to upholding the same ... Self-starter and independent time management skills Benefits
Zoning Analyst
Nashville, TN · On-site
With over 130 years of experience, Blew & Associates, P.A. is committed to upholding the same ... Self-starter and independent time management skills Benefits
Edgewater Technical Associates is seeking qualified candidates for an Emergency Management Specialist (Technical Planning Basis Analyst) opportunity. Location: DOE Complex Wide Job Title: Emergency ...
Edgewater Technical Associates is seeking qualified candidates for an Emergency Management Specialist (Technical Planning Basis Analyst) opportunity. Location: DOE Complex Wide Job Title: Emergency ...
Leads end-to-end customer support center operations, managing a team of Associate Managers to ... management operating rhythm, including metric reviews, root-cause analysis, action planning ...
Leads end-to-end customer support center operations, managing a team of Associate Managers to ... management operating rhythm, including metric reviews, root-cause analysis, action planning ...
Site Financial Analyst
Chattanooga, TN · On-site
$55K - $90K/yr
You'll be confident working independently, managing priorities, and juggling multiple tasks in a ... Work with Operations and HR department associates on a daily basis, providing support and ...
Site Financial Analyst
Chattanooga, TN · On-site
$55K - $90K/yr
You'll be confident working independently, managing priorities, and juggling multiple tasks in a ... Work with Operations and HR department associates on a daily basis, providing support and ...
Site Financial Analyst
Chattanooga, TN · On-site
$55K - $90K/yr
You'll be confident working independently, managing priorities, and juggling multiple tasks in a ... Work with Operations and HR department associates on a daily basis, providing support and ...
Site Financial Analyst
Chattanooga, TN · On-site
$55K - $90K/yr
You'll be confident working independently, managing priorities, and juggling multiple tasks in a ... Work with Operations and HR department associates on a daily basis, providing support and ...
Corporate Actions Analyst
Nashville, TN · On-site
... Management Operations Team located in Nashville, Tennessee Who You'll Work With ... Corporate Actions Associate is one of the key Operational units within AB. The group is responsible ...
Corporate Actions Analyst
Nashville, TN · On-site
... Management Operations Team located in Nashville, Tennessee Who You'll Work With ... Corporate Actions Associate is one of the key Operational units within AB. The group is responsible ...
... Management Operations Team located in Nashville, Tennessee . Who You'll Work With ... Corporate Actions Associate is one of the key Operational units within AB. The group is responsible ...
... Management Operations Team located in Nashville, Tennessee . Who You'll Work With ... Corporate Actions Associate is one of the key Operational units within AB. The group is responsible ...
Billing Analyst
La Vergne, TN · Hybrid
$46K - $57K/yr
Assists Credit Manager or Director with associate training and oversight of workflow, including customer reporting. * In depth research and data analysis for targeted issues on top 5 accounts
Billing Analyst
La Vergne, TN · Hybrid
$46K - $57K/yr
Assists Credit Manager or Director with associate training and oversight of workflow, including customer reporting. * In depth research and data analysis for targeted issues on top 5 accounts
Billing Analyst
La Vergne, TN · Hybrid
Assists Credit Manager or Director with associate training and oversight of workflow, including customer reporting. * In depth research and data analysis for targeted issues on top 5 accounts
Quick apply
Billing Analyst
La Vergne, TN · Hybrid
Assists Credit Manager or Director with associate training and oversight of workflow, including customer reporting. * In depth research and data analysis for targeted issues on top 5 accounts
Billing Analyst
La Vergne, TN · On-site
$46K - $57K/yr
Assists Credit Manager or Director with associate training and oversight of workflow, including customer reporting. * In depth research and data analysis for targeted issues on top 5 accounts
Billing Analyst
La Vergne, TN · On-site
$46K - $57K/yr
Assists Credit Manager or Director with associate training and oversight of workflow, including customer reporting. * In depth research and data analysis for targeted issues on top 5 accounts
Associate Career Level To: Senior Specialist Job Specialty: Cyber Security What You'll Do The ... The analyst also assists Vulnerability and Compliance Assessment Management with cyber analysis to ...
Associate Career Level To: Senior Specialist Job Specialty: Cyber Security What You'll Do The ... The analyst also assists Vulnerability and Compliance Assessment Management with cyber analysis to ...
Oracle Cloud Finance PPM/AHCS - Senior Associate
Nashville, TN · On-site
$77K - $202K/yr
As a Senior Associate, you will focus on building meaningful client connections and learning how to ... management - Analyzing client needs to develop tailored solutions that enhance operational ...
Oracle Cloud Finance PPM/AHCS - Senior Associate
Nashville, TN · On-site
$77K - $202K/yr
As a Senior Associate, you will focus on building meaningful client connections and learning how to ... management - Analyzing client needs to develop tailored solutions that enhance operational ...
Asset Management Trading Associate - UMA Trading
Memphis, TN · Hybrid
$16 - $21.25/hr
As part of the AMS Trading team, the Asset Management Trading Associate role uses knowledge and ... Produce overlap analysis on existing and/or new assets. * Perform other duties and responsibilities ...
Asset Management Trading Associate - UMA Trading
Memphis, TN · Hybrid
$16 - $21.25/hr
As part of the AMS Trading team, the Asset Management Trading Associate role uses knowledge and ... Produce overlap analysis on existing and/or new assets. * Perform other duties and responsibilities ...
Asset Management Trading Associate - UMA Trading
Memphis, TN · Hybrid
$16 - $21.25/hr
As part of the AMS Trading team, the Asset Management Trading Associate role uses knowledge and ... Produce overlap analysis on existing and/or new assets. * Perform other duties and responsibilities ...
Asset Management Trading Associate - UMA Trading
Memphis, TN · Hybrid
$16 - $21.25/hr
As part of the AMS Trading team, the Asset Management Trading Associate role uses knowledge and ... Produce overlap analysis on existing and/or new assets. * Perform other duties and responsibilities ...
Asset Management Trading Associate - UMA Trading
Memphis, TN · On-site
$16 - $21.25/hr
As part of the AMS Trading team, the Asset Management Trading Associate role uses knowledge and ... Produce overlap analysis on existing and/or new assets. * Perform other duties and responsibilities ...
Asset Management Trading Associate - UMA Trading
Memphis, TN · On-site
$16 - $21.25/hr
As part of the AMS Trading team, the Asset Management Trading Associate role uses knowledge and ... Produce overlap analysis on existing and/or new assets. * Perform other duties and responsibilities ...
Sales Analyst
La Vergne, TN · On-site
$56K - $73K/yr
More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure ... Manage Distribution * BBU Auth Lists (100+) - Includes Management of Ocado Sheds * Addition of New ...
Sales Analyst
La Vergne, TN · On-site
$56K - $73K/yr
More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure ... Manage Distribution * BBU Auth Lists (100+) - Includes Management of Ocado Sheds * Addition of New ...
Asset Management Trading Associate - UMA Trading
Memphis, TN · On-site
$16 - $21.25/hr
As part of the AMS Trading team, the Asset Management Trading Associate role uses knowledge and ... Produce overlap analysis on existing and/or new assets. * Perform other duties and responsibilities ...
Asset Management Trading Associate - UMA Trading
Memphis, TN · On-site
$16 - $21.25/hr
As part of the AMS Trading team, the Asset Management Trading Associate role uses knowledge and ... Produce overlap analysis on existing and/or new assets. * Perform other duties and responsibilities ...
Sales Analyst
La Vergne, TN · On-site
$56K - $73K/yr
More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure ... Manage DistributionBBU Auth Lists (100+) - Includes Management of Ocado ShedsAddition of New items ...
Sales Analyst
La Vergne, TN · On-site
$56K - $73K/yr
More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure ... Manage DistributionBBU Auth Lists (100+) - Includes Management of Ocado ShedsAddition of New items ...
Sales Analyst
La Vergne, TN · On-site
$56K - $73K/yr
More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure ... Manage Distribution * BBU Auth Lists (100+) - Includes Management of Ocado Sheds * Addition of New ...
Sales Analyst
La Vergne, TN · On-site
$56K - $73K/yr
More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure ... Manage Distribution * BBU Auth Lists (100+) - Includes Management of Ocado Sheds * Addition of New ...
Associate Management Analyst information
See Tennessee salary details
$26.3K - $34.3K
5% of jobs
$34.3K - $42.2K
7% of jobs
$42.2K - $50.2K
12% of jobs
$50.7K is the 25th percentile. Wages below this are outliers.
$50.2K - $58.2K
13% of jobs
The median wage is $63.1K / yr.
$58.2K - $66.1K
21% of jobs
$72.3K is the 75th percentile. Wages above this are outliers.
$66.1K - $74.1K
22% of jobs
$74.1K - $82.1K
7% of jobs
$82.1K - $90K
3% of jobs
$90K - $98K
3% of jobs
$98K - $105.9K
3% of jobs
$105.9K - $113.9K
3% of jobs
$26.3K
$66.8K
$113.9K
How much do associate management analyst jobs pay per year?
What are the key skills and qualifications needed to thrive as an associate management analyst?
What is the difference between Associate Management Analyst vs Management Analyst?
| Aspect | Associate Management Analyst | Management Analyst |
|---|---|---|
| Required Credentials | Bachelor's degree in business, public administration, or related field; some roles may require certification | Bachelor's degree; often preferred to have a master's or relevant certifications |
| Work Environment | Entry-level, supporting analysis and project tasks within government or corporate settings | More experienced, leading analysis projects, providing recommendations to management |
| Employer & Industry Usage | Common in government agencies, consulting firms, and large corporations | Used across public and private sectors for strategic and operational improvements |
The Associate Management Analyst typically performs entry-level analysis and support tasks, while the Management Analyst takes on more complex projects and provides strategic recommendations. Both roles require similar educational backgrounds, but the Management Analyst usually has more experience and responsibility.
Is an Associate Management Analyst a good career?
How much do management analysts make in the US?
What is an associate management analyst?
What are some common challenges faced by associate management analysts when working on cross-departmental projects?

Full-time
Re-posted 24 days ago
DXC Technology rating
7.0
Based on 48 frontline employees who took The Breakroom Quiz
150th of 223 rated it services
Job description
DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.
DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.
Leads end-to-end customer support center operations, managing a team of Associate Managers to deliver high-quality service outcomes. Accountable for operational performance, service level attainment, customer satisfaction, and continuous improvement within a compliance-driven environment.
This role partners closely and works hand-in-hand with the Head of BPS Contact Center Operations, serving as a trusted advisor across all aspects of the operation. The role is critical in driving results through the alignment of people, processes, and technology, ensuring consistent execution of strategic priorities and operational excellence at scale.
Key Responsibilities
- Lead day-to-day contact center operations through a team of Associate Managers, ensuring consistent execution against SLAs, KPIs, quality standards, client expectations, and operational commitments
- Provide direct leadership, coaching, and accountability to Associate Managers, ensuring they are effectively driving team performance, engagement, development, and execution of business priorities
- Drive a disciplined performance management operating rhythm, including metric reviews, root-cause analysis, action planning, coaching follow-up, and sustained improvement in service delivery outcomes
- Monitor and improve the customer experience by leveraging feedback, call trends, quality insights, operational data, and escalation patterns to identify gaps and implement targeted improvements
- Partner closely with internal and client stakeholders to optimize processes, systems, workflows, and service delivery models, ensuring scalable solutions that support operational efficiency and business growth
- Ensure compliance with regulatory, client, contractual, and internal policies across all operations, reinforcing strong governance, risk awareness, documentation discipline, and audit readiness
- Collaborate with workforce management, quality, training, technology, and operations partners to align staffing, training, tools, and process improvements to business needs and performance objectives
- Identify and lead continuous improvement opportunities that reduce defects, improve productivity, strengthen controls, enhance customer experience, and increase operational consistency across accounts
- Contribute to revenue growth, cost efficiency, and margin improvement by identifying operational efficiencies, supporting cross-selling opportunities, and ensuring effective resource utilization
Top 5 Core Competencies
1. Operational Excellence & KPI Management
- Strong ability to manage SLAs, AHT, quality, and productivity metrics
- Uses data insights to drive decision-making and continuous improvement
2. Leadership & People Development
- Builds high-performing teams through coaching, mentoring, and performance management
- Drives accountability while fostering engagement and retention
3. Customer Experience & Service Delivery
- Focus on improving end-to-end customer journeys and satisfaction outcomes
- Translate customer feedback into actionable improvements
4. Workforce & Resource Optimization
- Aligns staffing models to forecasted demand applying consideration to margin
- Maximizes efficiency through balancing performance to goal perimeter
5. Strategic Thinking & Continuous Improvement
- Oversees invoicing accuracy to ensure expected revenue aligns with invoice output and contractual requirements
- Identifies opportunities for process improvement, automation, and innovation
- Drives initiatives that enhance quality, efficiency, and cost effectiveness
Qualifications
- Bachelor's degree (Business, Technology, or related field preferred)
- 9+ years of contact center leadership experience
- 10+ years in a leadership role managing teams
- Experience in multi-channel support environments and contact center technologies
Preferred Skills
- Strong analytical and problem-solving capabilities
- Excellent communication and stakeholder management skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience driving transformation and change initiatives
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings Link
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If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
What DXC Technology employees say
Pay
Benefits
Hours and flexibility
Workplace
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About DXC Technology
Sourced by ZipRecruiter
Industry
It services
Company size
10,000+ Employees
Headquarters location
Ashburn, VA, US
Year founded
2017