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Associate Key Account Manager Jobs in Pennsylvania

Exalta Group

Key Account Manager

Bethlehem, PA · On-site

Key Account Manager Department: Commercial Operations & SIOP Reports To: Senior Key Account Manager | Director of Commercial Operations & SIOP Location: Bethlehem, PA / Hybrid (schedule determined by ...

Exalta Group

Key Account Manager

Bethlehem, PA · On-site

Key Account Manager Department: Commercial Operations & SIOP Reports To: Senior Key Account Manager | Director of Commercial Operations & SIOP Location: Bethlehem, PA / Hybrid (schedule determined by ...

Synthomer

Key Account Manager

Home, PA

Key Account Manager - Adhesives (Hot Melt & Pressure Sensitive Adhesives) We're looking for an experienced Key Account Manager with deep industry contacts in the adhesives market and strong expertise ...

New

BUNZL

Key Account Manager

Philadelphia, PA

The Key Account Manager will build customer loyalty and expand business in existing large national accounts, with over 1,500 branch locations, by executing strategic initiatives and proposing ...

PPL Corporation

Key Account Manager

Wilkes Barre, PA

... management programs and key PPL issues. This relationship with Key Accounts is critical to PPL EU in order to obtain timely intelligence about customer plans that could impact electric service and so ...

Bunzl

Key Account Manager

Philadelphia, PA · On-site

The Key Account Manager will build customer loyalty and expand business in existing large national accounts, with over 1,500 branch locations, by executing strategic initiatives and proposing ...

PPL Corporation

Key Account Manager

Allentown, PA

... management programs and key PPL issues. This relationship with Key Accounts is critical to PPL EU in order to obtain timely intelligence about customer plans that could impact electric service and so ...

PPL Corporation

Key Account Manager

Allentown, PA · On-site

... customers (Key Accounts) for business and operational matters related to the cost of electricity (especially POLR), rate cases, load and energy management programs and key PPL issues. This ...

PPL Corporation

Key Account Manager

Lancaster, PA

... management programs and key PPL issues. This relationship with Key Accounts is critical to PPL EU in order to obtain timely intelligence about customer plans that could impact electric service and so ...

PPL Corporation

Key Account Manager

Scranton, PA

... management programs and key PPL issues. This relationship with Key Accounts is critical to PPL EU in order to obtain timely intelligence about customer plans that could impact electric service and so ...

TekSky

Key Account Manager

New Kensington, PA · On-site

Key Account Manager - New Kensington, PA About the job Join a 50-Year Family-Owned Company Northeast Territory Remote with Travel: Based near a regional airport in the Northeast For more than 50 ...

Essilor

National Key Account Manager

Philadelphia, PA · On-site

The Key Account Manager is responsible for servicing wholesale customers with a centralized buying structure. The Key Account Manager builds strong business relationships with top wholesale customers ...

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All JobsAssociate Key Account JobsAssociate Key Account Manager JobsAssociate Key Account Manager Jobs in Pennsylvania

Associate Key Account Manager information

See Pennsylvania salary details

$39.1K

$116K

$129.3K

How much do associate key account manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for associate key account manager in Pennsylvania is $116,017.00, according to ZipRecruiter salary data. Most workers in this role earn between $123,300.00 and $128,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an associate key account manager, and why are they important?

To thrive as an Associate Key Account Manager, you need strong sales acumen, relationship-building abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software, Excel, and sales analytics tools is typically required, and knowledge of industry-specific platforms can be advantageous. Outstanding communication, negotiation, and problem-solving skills help you stand out in managing client accounts effectively. These skills and qualities are vital for building lasting client partnerships, achieving revenue targets, and driving business growth.

What is an associate key account manager?

An Associate Key Account Manager is an entry- to mid-level professional who assists in managing and nurturing relationships with a company's most important clients or accounts. Their responsibilities often include supporting senior account managers, coordinating communication between the client and internal teams, monitoring account performance, and helping to identify opportunities for growth. This role is critical in ensuring client satisfaction, retention, and the successful delivery of products or services. Associate Key Account Managers typically work closely with sales, marketing, and customer service departments to meet both client and company objectives.

How does an associate key account manager typically collaborate with internal teams to support client needs?

An Associate Key Account Manager works closely with cross-functional teams such as sales, marketing, logistics, and customer service to ensure that client requirements are met efficiently. They often act as a liaison, communicating client feedback and coordinating the delivery of customized solutions. This collaboration helps streamline processes, resolve issues quickly, and maintain strong client relationships. Effective teamwork is essential to anticipate client needs and deliver value beyond basic account management.

What is the difference between Associate Key Account Manager vs Customer Success Associate?

AspectAssociate Key Account ManagerCustomer Success Associate
CredentialsBachelor's degree, sales or account management certificationsBachelor's degree, customer service or support certifications
Work EnvironmentSales teams, client-facing roles, B2B settingsCustomer support, client onboarding, retention teams
Industry UsageCommon in sales-driven industries like tech, manufacturingCommon in SaaS, tech, and service industries

The Associate Key Account Manager focuses on managing and growing key client accounts through sales and relationship management. In contrast, a Customer Success Associate emphasizes ensuring customer satisfaction, onboarding, and retention. Both roles require strong communication skills and client interaction but differ in their primary objectives and daily tasks.

What are the most commonly searched types of Key Account Manager jobs in Pennsylvania? The most popular types of Key Account Manager jobs in Pennsylvania are:
What are popular job titles related to Associate Key Account Manager jobs in Pennsylvania? For Associate Key Account Manager jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Associate Key Account Manager jobs in Pennsylvania look for? The top searched job categories for Associate Key Account Manager jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Associate Key Account Manager jobs? Cities in Pennsylvania with the most Associate Key Account Manager job openings:
Associate Key Account Manager jobs near you

Key Account Manager

Exalta Group

Bethlehem, PA • On-site

Full-time

Posted 17 days ago

Job description

Key Account Manager

Department: Commercial Operations & SIOP

Reports To: Senior Key Account Manager | Director of Commercial Operations & SIOP

Location: Bethlehem, PA / Hybrid (schedule determined by manager)

FLSA Status: Exempt


Main Function

Reporting to the Senior Key Account Manager, the Key Account Manager (KAM) is responsible for managing day-to-day operational deliverables to an assigned portfolio of medical device OEM and distributor accounts. This includes supporting the customer S&OP/SIOP process, demand management, sales order accuracy, open order reporting, and serving as the primary operational point of contact for assigned accounts. The KAM plays a critical role in SIOP by ensuring customer demand signals are accurate, timely, and actionable — directly enabling supply planning, capacity alignment, and executive-level demand review. The KAM functions as the first line of communication and issue identification for customer-related matters, and works cross-functionally with planning, supply chain, quality, and operations to ensure service level commitments are met. This role joins an established Key Account Management team and is designed to develop future commercial leaders within a vertically integrated medical device manufacturing environment.


Principal Duties / Responsibilities


Customer Operations & Demand Management
  • Serve as the primary customer interface for operational matters, ensuring timely and accurate communication across assigned accounts.
  • Support the customer S&OP process by gathering, validating, and communicating customer demand signals including rolling forecasts, blanket orders, and pull-ahead requests.
  • Manage sales order entry, maintenance, and accuracy within Epicor ERP; monitor open order books and backlog exposure.
  • Ensure accurate and timely open order reporting to both internal stakeholders and external customers.
  • Identify and communicate fulfillment risks proactively, partnering with planning and supply chain to resolve gaps before customer impact occurs.
  • Serve as the demand data owner for assigned accounts within the formalized SIOP process; ensure customer forecast inputs are validated, reconciled, and submitted accurately and on cadence to support the monthly demand review gate. Own forecast accuracy metrics for assigned accounts, identify variance drivers, and populate the demand review template on cadence for SIOP consolidation.


Account Management & Customer Experience
  • Build and maintain strong customer relationships focused on delivery reliability, responsiveness, and trust.
  • Lead routine customer status calls and business review touchpoints, documenting outcomes and driving internal follow-through.
  • Act as the first point of escalation for customer issues; identify, document, and route issues according to the commercial escalation framework.
  • Maintain issue logs with status, root cause, and closure timelines; communicate proactively with customers on delays, substitutions, or constraint impacts.


Sales Operations Support
  • Support sales operations processes to ensure smooth and efficient execution of commercial activities within assigned accounts.
  • Contribute to open order dashboards, fulfillment rate reporting, and weekly/monthly commercial performance metrics (OTD, backorder, fill rate).
  • Partner with the Director of Commercial Operations & SIOP and supply chain leadership to ensure customer demand inputs are aligned with internal capacity constraints and reflected accurately in the SIOP demand plan.
  • Support NPI onboarding activities for new programs at assigned accounts, coordinating across quality, planning, and operations.


Analytics & Reporting
  • Analyze order and fulfillment data to identify trends, risks, and opportunities across assigned accounts.
  • Contribute to KPI tracking for demand accuracy, order fulfillment, and customer satisfaction.
  • Provide regular updates to the Senior Key Account Manager regarding account performance trends, escalation status, and service level risks.


Process Improvement & Compliance
  • Identify operational issues impacting customer service and escalate or resolve within defined authority.
  • Support continuous improvement initiatives in customer operations, demand management, and order fulfillment workflows.
  • Ensure all customer-facing operations are conducted in compliance with FDA, ISO 13485, ISO 9001, and company quality standards.
  • Contribute to ERP (Epicor) and system enhancement initiatives as they relate to commercial and order management workflows.


Required Knowledge, Skills, and Abilities
  • Strong organizational and prioritization skills with the ability to manage a high-volume order book and multiple customer accounts simultaneously.
  • Effective written and verbal communication skills with the ability to represent Exalta professionally in customer-facing interactions.
  • Analytical ability to review order and fulfillment data and translate findings into actionable next steps.
  • Problem-solving skills with a focus on identifying and resolving customer and operational issues proactively.
  • Collaborative working style with demonstrated ability to drive cross-functional follow-through.
  • Experience with or exposure to demand planning, S&OP processes, and customer order management.
  • Proficiency in ERP systems (Epicor preferred), Microsoft Excel (intermediate to advanced), and ability to navigate and contribute to Power BI dashboards or equivalent reporting tools.


Required / Preferred Education and Experience
  • Bachelor’s degree in Business Administration, Supply Chain, or related field.
  • 0–2 years of experience in customer-facing, commercial operations, or supply chain roles; internship experience in a manufacturing environment strongly considered.
  • Experience in the medical device industry preferred; familiarity with FDA-regulated environments or ISO 13485 quality systems a plus.
  • Epicor ERP experience preferred; exposure to order management or demand planning modules is an advantage.
  • Proficiency in Microsoft Excel required; experience working within Power BI dashboards in a supply chain or commercial operations context is a plus.


Working Conditions

This position operates in a professional office environment with periodic interaction with manufacturing and warehouse functions. Travel to customer sites may be required (≤20%). Must be able to maintain professionalism in high-visibility customer escalation scenarios.