Information Technology (IT) Associate has responsibility for providing information technology support to the AAC Utility Partners organization and customers. They will report to the AAC Technology ...
Information Technology (IT) Associate has responsibility for providing information technology support to the AAC Utility Partners organization and customers. They will report to the AAC Technology ...
Information Technology Associate
Columbia, SC · On-site
Information Technology (IT) Associate has responsibility for providing information technology support to the AAC Utility Partners organization and customers. They will report to the AAC Technology ...
Information Technology Associate
Columbia, SC · On-site
Information Technology (IT) Associate has responsibility for providing information technology support to the AAC Utility Partners organization and customers. They will report to the AAC Technology ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... What to Expect High tempo, mission critical work supporting around the clock operations and watch ...
Associate It Support information
See Sumter, SC salary details
$8.99 - $10.49
2% of jobs
$10.49 - $11.99
3% of jobs
$11.99 - $13.49
10% of jobs
$14.50 is the 25th percentile. Wages below this are outliers.
$13.49 - $14.99
15% of jobs
The median wage is $16.34 / hr.
$14.99 - $16.48
22% of jobs
$16.48 - $17.98
18% of jobs
$18.50 is the 75th percentile. Wages above this are outliers.
$17.98 - $19.48
14% of jobs
$19.48 - $20.98
7% of jobs
$20.98 - $22.48
5% of jobs
$22.48 - $23.98
2% of jobs
$23.98 - $25.48
1% of jobs
$8
$17
$25
How much do associate it support jobs pay per hour?
As of Aug 22, 2026, the average hourly pay for associate it support in Sumter, SC is $17.43, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.85 per hour, depending on experience, location, and employer.
What is an associate IT support?
Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.
What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?
To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.
What are some common challenges faced by associate IT support professionals, and how can they effectively address them?
Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.
What is the difference between Associate It Support vs Help Desk Technician?
| Aspect | Associate It Support | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, HDI-SCA |
| Work Environment | Corporate, SMBs, IT departments | Help desks, IT support centers, customer service |
| Job Responsibilities | Basic troubleshooting, hardware/software support, user assistance | Responding to user issues, ticket management, troubleshooting |
Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.
How to get an entry-level associate IT support job?
To secure an entry-level associate IT support position, candidates should obtain relevant certifications such as CompTIA A+, develop basic technical skills, and gain hands-on experience through internships or personal projects. Strong communication skills and familiarity with common tools like ticketing systems and remote support software are also beneficial.
What are the most commonly searched types of It Support jobs in Sumter, SC?
The most popular types of It Support jobs in Sumter, SC are:
What are popular job titles related to Associate It Support jobs in Sumter, SC?
For Associate It Support jobs in Sumter, SC, the most frequently searched job titles are:
- Remote Help Desk Technician
- Help Desk Password Reset
- Entry Level Mdm Administrator
- Remote It Support Technician
- No Experience Help Desk Technician
- Temp It Support Technician
- Remote It Support Technician Trainee
- Freelance Mis Management Information System
- Entry Level It Support Specialist
- Senior Nmci Help Desk
What job categories do people searching Associate It Support jobs in Sumter, SC look for?
The top searched job categories for Associate It Support jobs in Sumter, SC are:
What cities near Sumter, SC are hiring for Associate It Support jobs?
Cities near Sumter, SC with the most Associate It Support job openings:
Job description
Company Description
AAC Utility Partners is a consulting firm that guides utilities through complex IT projects by providing independent assessment, selection, project management and other specialized project resources. AAC is the developer of NavigateOne, a proprietary system of methods, tools, templates and software completely scalable and customizable to manage the special needs of any utility IT project. Leading utilities have delivered some of the most successful IT projects in the industry through the NavigateOne system.
Job Description
Information Technology (IT) Associate has responsibility for providing information technology support to the AAC Utility Partners organization and customers. They will report to the AAC Technology Supervisor.
Responsibilities:
Work with management to ensure that business needs are met through technology solutions
Assist with the purchase, installation, and life-cycle maintenance of PCs, servers and LAN network connectivity equipment
Provide Level 1 and 2 support for all organizational hardware/software, including Windows, OS X, iOS, and AndroidÂ
Support Windows Server environments (local and cloud based)
Assist with implementation of security software, hardware, procedures and processes to ensure prevention, detection, and recovery as requested
Maintain, test, and improve backup procedures across the organization
Create, update, and maintain systems documentation
Responsible for inventory maintenance and supporting software license management
Participates in development of training programs by identifying issues, escalating as needed
Travel to work with AAC employees/customers as requested
Qualifications
Knowledge of Windows Server environments including SharePoint
Knowledge of current IT trendsÂ
Strong analytical capabilities
Self starter with the ability to function independently
Strong dedication to customer service (internally and externally)
Excellent written and verbal communication skills
Ability to build relationships with all organizational levels
Associates or Bachelor's Degree in computer science or other technical related discipline
Skills/Qualifications Preferred:
Knowledge and understanding of information technology management best practices
Experience providing IT support
Consulting experienceÂ
Knowledge and understanding of the utility industry
Additional Information
Approximately up to 25% travel required.
All your information will be kept confidential according to EEO guidelines.
AAC Utility Partners is EOE.
About AAC Utility Partners
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Columbia, SC, US
Year founded
2005