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Associate It Support Jobs in Jefferson, WI (NOW HIRING)

Robert Half

IT Support Manager

Madison, WI · On-site

Robert Half is seeking an IT Support Manager to lead IT support and service delivery for our client in the Madison area. This role will manage a team of IT support professionals, serve as the primary ...

SHINE Technologies LLC

IT Support Specialist

Fitchburg, WI · On-site

$25 - $28/hr

The IT Support Specialist takes ownership of incidents through resolution, identifies root causes of recurring issues, and collaborates with other IT teams to improve end user technology, reliability ...

The Scan Group

Be Seen First

IT Senior Support Technician

Waukesha, WI · On-site

$24 - $32/hr

IT Senior Support Technician , Responsibilities, Requirements & Goals In this role, you will contribute to our company by continuously improving infrastructure through simplification, modernization ...

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All JobsAssociate It Support JobsAssociate It Support Jobs in Jefferson, WI

Associate It Support information

See Jefferson, WI salary details

$9

$18

$26

How much do associate it support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for associate it support in Jefferson, WI is $18.37, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.86 per hour, depending on experience, location, and employer.

What is an associate IT support?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.

What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by associate IT support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

How to get an entry-level associate IT support job?

To secure an entry-level associate IT support position, candidates should obtain relevant certifications such as CompTIA A+, develop basic technical skills, and gain hands-on experience through internships or personal projects. Strong communication skills and familiarity with common tools like ticketing systems and remote support software are also beneficial.

What cities near Jefferson, WI are hiring for Associate It Support jobs?

Cities near Jefferson, WI with the most Associate It Support job openings:

Associate It Support jobs near you

IT Support Manager

Madison, WI • On-site

Robert Half
Recruiting and Staffing Services • 10K+ employees
Learn more about Robert Halfexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Robert Half is seeking an IT Support Manager to lead IT support and service delivery for our client in the Madison area. This role will manage a team of IT support professionals, serve as the primary IT contact for plant leadership, and oversee Service Desk performance, technical escalations, endpoint management, and IT support across multiple locations.


This is a hands-on leadership role for someone who can manage people and processes while also troubleshooting technical issues and coordinating with other IT teams.


What You'll Do

  • Lead daily Service Desk operations, including ticket queues, staffing, SLAs, escalations, and service quality.
  • Supervise, coach, and develop IT support staff through goal setting, one-on-ones, performance management, and technical development.
  • Serve as the primary IT support contact for plant leadership and production teams.
  • Manage escalations for complex technical and plant-impacting issues, coordinating with Infrastructure, Security, Applications, ERP, vendors, and other IT teams.
  • Coordinate IT support across manufacturing locations, including onsite coverage, remote support, equipment moves, technology rollouts, and plant projects.
  • Support plant-facing technology including PCs, laptops, scanners, printers, mobile devices, label printing, and other production endpoints.
  • Manage the ITSM platform and Service Desk KPIs, using ticket trends and performance data to identify recurring issues and improve support.
  • Oversee end-user asset lifecycle management, including procurement, imaging, deployment, refresh, retirement, and secure disposal.
  • Maintain accurate asset records and leverage Microsoft Intune for endpoint management and lifecycle tracking.
  • Provide hands-on second-level technical support for Windows endpoints, hardware, software, peripherals, and basic networking.
  • Coordinate technology changes around production schedules, outage windows, and business priorities.
  • Leverage Microsoft Copilot and other AI tools to improve support efficiency, documentation, and ticket analysis.
  • Manage vendor relationships and warranty repairs as needed.
  • Participate in on-call support and travel between manufacturing locations as needed.


  • 5+ years of experience in IT Support, Help Desk, Desktop Support, or IT Service Delivery, including experience leading or supervising a support team.
  • Bachelor's degree in Information Technology, Computer Science, or a related technical field preferred.
  • Experience managing Service Desk operations, ITSM processes, SLAs, and support KPIs.
  • Hands-on experience with endpoint management, imaging/deployment, hardware and software troubleshooting, and remote support.
  • Experience with Microsoft Intune, Entra ID, Active Directory, Windows 11, and Microsoft 365.
  • Working knowledge of IT asset management and endpoint lifecycle processes.
  • Familiarity with LAN, wireless, VPN, mobile devices, and MDM technologies.
  • Strong leadership, communication, customer service, and problem-solving skills.
  • Ability to build relationships with plant leadership, vendors, and cross-functional IT teams.
  • Manufacturing or plant IT experience preferred.
  • ITIL Foundation or A+ certification preferred but not required.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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