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Associate It Support Jobs in Colorado (NOW HIRING)

Point Solutions Group

IT Support Technician II

Englewood, CO · On-site

$21.25 - $29.25/hr

Associate's degree in a related field or equivalent combination of education and experience * 2+ years of hands-on IT support or desktop support experience * Strong troubleshooting skills across ...

ICR, Inc.

IT Support Technician - Colorado

Aurora, CO

$78K - $123K/yr

Associate's degree in Information Technology related field * Experience providing support in an environment with multiple isolated networks * Experience supporting a Microsoft Windows-based ...

Judge Group, Inc.

IT Support Technician II

Englewood, CO · On-site

$27 - $29.65/hr

Associate's Degree in Information Technology, Computer Science, or a related field, plus 2+ years of relevant IT support experience. * Equivalent combination of education and experience may be ...

Metron Farnier, LLC

IT Support Specialist

Louisville, CO · On-site

$70K - $90K/yr

Our IT Support Specialist will assist the IT team in maintaining our technology infrastructure with a focus on Microsoft 365 support and basic security protocols. This position provides valuable ...

Amazon

IT Support Associate II, OTS

Loveland, CO · On-site

$17.50 - $22.50/hr

About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical ...

Sentinel

IT Support Technician

Edwards, CO · On-site

$21 - $25/hr

Experience with IT support preferred * Provide Tier 1 technical support during deployments, assisting users with device setup, login access, and peripheral connectivity while escalating issues as ...

Amazon

IT Support Associate II, OTS

Colorado Springs, CO · On-site

$16.75 - $21.75/hr

About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical ...

Amazon

IT Support Associate II, OTS

Aurora, CO · On-site

$17.25 - $22.25/hr

About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical ...

Sentinel

IT Support Technician

Edwards, CO · On-site

$21 - $25/hr

Experience with IT support preferred * Provide Tier 1 technical support during deployments, assisting users with device setup, login access, and peripheral connectivity while escalating issues as ...

Amazon

IT Support Associate II, OTS

Thornton, CO · On-site

$17.50 - $22.50/hr

About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical ...

Ball Arena

IT Support Specialist

Denver, CO · On-site

$25.50 - $26/hr

Job Title: IT Support Specialist Department: Information Technology Business Unit: KSE Location: Denver, CO Reports To: Director, Client Services Employment Type: Full Time Hourly/Non-Exempt ...

New

Sentinel

IT Support Technician

Edwards, CO · On-site

$21 - $25/hr

Experience with IT support preferred * Provide Tier 1 technical support during deployments, assisting users with device setup, login access, and peripheral connectivity while escalating issues as ...

Legence

Temporary IT Support Specialist

Windsor, CO · On-site

$25 - $35/hr

Associate's degree in Information Technology or equivalent experience. * 3+ years of experience within the information technology field, including but not limited to PC and mobile device support.

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All JobsAssociate It Support JobsAssociate It Support Jobs in Colorado

Associate It Support information

What are the key skills and qualifications needed to thrive as an associate IT support, and why are they important?

To thrive as an Associate IT Support, a solid understanding of computer hardware, operating systems, networking basics, and troubleshooting techniques is essential, often supported by a relevant degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common enterprise software is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for assisting users and resolving issues efficiently. These skills ensure timely technical support, minimize downtime, and help maintain smooth IT operations within an organization.

What are some common challenges faced by associate IT support professionals, and how can they effectively address them?

Associate IT Support professionals often encounter challenges such as troubleshooting a wide range of technical issues under time pressure and managing multiple support requests simultaneously. Effective communication is key, as they must clearly explain solutions to users with varying levels of technical knowledge. Staying organized, prioritizing tickets, and continuously updating their technical skills can help them overcome these challenges. Collaborating closely with other IT team members and utilizing knowledge bases or documentation also contributes to quicker problem resolution.

What is the difference between Associate It Support vs Help Desk Technician?

AspectAssociate It SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SCA
Work EnvironmentCorporate, SMBs, IT departmentsHelp desks, IT support centers, customer service
Job ResponsibilitiesBasic troubleshooting, hardware/software support, user assistanceResponding to user issues, ticket management, troubleshooting

Associate It Support and Help Desk Technician roles often overlap in certifications and work environments. Both provide technical support, but Associate It Support may involve more proactive hardware and network tasks, while Help Desk Technicians focus on user issue resolution and ticket handling. Understanding these differences helps job seekers target the right roles in IT support.

What is an associate IT support?

Associate IT Support roles are entry-level positions responsible for assisting with basic technical issues, troubleshooting hardware and software problems, and providing support to end-users within an organization. They often handle tasks like resetting passwords, installing software, setting up workstations, and responding to IT help desk tickets. These roles serve as a starting point for a career in information technology, offering valuable experience and exposure to a wide range of IT systems and processes.
What are the most commonly searched types of It Support jobs in Colorado? The most popular types of It Support jobs in Colorado are:
What are popular job titles related to Associate It Support jobs in Colorado? For Associate It Support jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Associate It Support jobs in Colorado look for? The top searched job categories for Associate It Support jobs in Colorado are:
What cities in Colorado are hiring for Associate It Support jobs? Cities in Colorado with the most Associate It Support job openings:
Associate It Support jobs near you
Infographic showing various Associate It Support job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

IT Support Technician II

Point Solutions Group

Englewood, CO • On-site

$21.25 - $29.25/hr

Contractor

Re-posted 10 days ago

Job description

We are seeking a highly motivated IT Support Technician II to provide hands-on desktop support in a fast-paced, customer-focused environment. This role is ideal for someone with strong technical troubleshooting skills, a proactive mindset, and a passion for delivering exceptional end-user support.

You will be responsible for maintaining, troubleshooting, and supporting a wide range of IT systems, ensuring seamless day-to-day operations across hardware, software, and networked environments.

Key Responsibilities
  • Configure, install, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment
  • Perform break/fix support, system upgrades, and moves/adds/changes (MAC work)
  • Provide basic network support to ensure connectivity for end-user devices and peripherals
  • Support and maintain conference room technology, including audio-visual and video conferencing systems
  • Deliver high-quality, customer-centered technical support to end users
  • Respond to and resolve IT incidents and service requests via ticketing systems, phone, and walk-ups
  • Accurately log, prioritize, track, and close support tickets in a timely manner
  • Escalate complex issues to Tier II/III support teams as needed
  • Perform preventative maintenance across IT systems and equipment
  • Assist in developing and maintaining IT documentation, processes, and procedures
  • Support adherence to IT policies and organizational standards
Required Qualifications
  • Associate's degree in a related field or equivalent combination of education and experience
  • 2+ years of hands-on IT support or desktop support experience
  • Strong troubleshooting skills across hardware, software, and peripheral devices
  • Working knowledge of:
    • Windows operating systems
    • Printers and drivers
    • Basic networking concepts (connectivity, troubleshooting)
    • Standard enterprise software and tools
Preferred Skills & Attributes
  • Strong customer service mindset with a focus on user satisfaction
  • Excellent verbal and written communication skills
  • Ability to translate technical issues into clear, user-friendly solutions
  • High energy, proactive attitude, and sense of ownership
  • Team-oriented with a willingness to share knowledge and collaborate
  • Strong organizational skills with the ability to manage multiple tasks and priorities
  • Commitment to continuous improvement and operational excellence

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