Associate Director, Technology Solutions
We are seeking an Associate Director to support the architecture, integration, and technology decisions across Member platforms. This role partners with senior leaders to advance interoperability and scalability of systems that support enrollment, product, benefits, and member data, contributing to the broader Member experience. The Associate Director assists with budget planning and execution for technology initiatives and provides team leadership to foster innovation and performance.
Key Responsibilities
- Support the Enrollment Horizontal by providing system ownership, leading technology teams, and ensuring effective delivery execution in alignment with proforma targets.
- Manage and evolve enrollment‑related systems, supporting the broader vision established by leadership.
- Collaborate closely with senior leaders to implement technology solutions, drive project execution, and ensure Humana processes and standards are consistently followed.
- Execute strategic initiatives, collaborate across functions to deliver high‑quality solutions that meet business and regulatory requirements.
- Monitor progress against proforma and maintain compliance with Humana's technical and security standards.
- Promote Humana values—Caring, Curious, and Committed—in team leadership and cross‑functional partnerships.
- Support Member platform architecture, ensuring alignment with enterprise standards and objectives.
- Assist in defining integration approaches for enrollment, ID Cards, and member data systems.
- Support modernization projects, including API design, cloud adoption, and data interoperability.
- Promote adherence to Humana North Star Architecture principles within Member domains.
- Participate in platform improvement efforts through adoption of emerging technologies (cloud‑native, AI/ML). Encourage best practices in Agile delivery, DevOps, and API development.
- Support integration across internal systems and external partners; assist in implementing data exchange and interoperability standards.
- Work closely with Product Owners, business leaders, and cross‑functional teams to deliver solutions that meet regulatory and business needs.
- Help translate business requirements into technical strategies and roadmaps.
- Assist with budget tracking, business use cases, and financial modeling to support technology investments.
- Support controls for data privacy, security, and regulatory compliance; promote adherence to Humana technical and security standards.
- Lead and develop a team of technology professionals, encouraging innovation, accountability, and improvement.
- Represent Member platforms in relevant strategic forums.
Qualifications
- Bachelor's degree in Computer Science or related technology field.
- Progressive IT experience, including participation in large technology projects.
- Formal leadership experience leading associate teams of 3 or more individuals.
- 2+ years of previous experience with vendor management and executing contract resources.
- 2+ years of demonstrated financial acumen, including experience with budgeting, business case development, and proforma creation.
- Familiarity with Humana platforms and enterprise API management.
- Demonstrated delivery of IT projects in regulated environments.
- Strong communication, stakeholder management, and organizational skills.
- Knowledge of Humana North Star framework, cloud‑based architecture, and API frameworks.
- Understanding of insurance products, benefits administration, and healthcare industry standards.
- Aware of Humana technical and security standards and software delivery practices.
Preferred Qualifications
Additional Information
- Reports to an Associate Vice President.
- Location: Louisville, KY or Tampa, FL. Hybrid office 3 days per week.
- Direct reports: 6‑8.
- Schedule: 40 hours per week.
- Pay range: $142,300 - $195,700 per year.
Benefits
Humana offers competitive benefits supporting whole‑person well‑being, including medical, dental, vision, 401(k) retirement savings plan, paid time off, volunteer time off, parental leave, disability, life insurance, and more.
Equal Opportunity Employer
Humana does not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana also takes affirmative action in compliance with Section 503 of the Rehabilitation Act and VEVRAA to employ and to advance in employment individuals with disability or protected veteran status, basing all employment decisions only on valid job requirements. This policy applies to all employment actions.
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