Jani-King of Jacksonville is seeking an experienced, results-driven Director of Operations to lead one of the largest commercial cleaning operations in North Florida.
This is not your typical operations management position. We are looking for a high-character leader who thrives in a fast-paced environment, enjoys developing people, solving complex challenges, and building lasting relationships with clients and franchise owners.
As Director of Operations, you'll oversee a team responsible for servicing hundreds of commercial facilities across Northeast Florida while ensuring exceptional client satisfaction, operational excellence, and long-term business growth.
If you're energized by leading people, improving systems, and making a measurable impact every day, we'd love to meet you.
What You'll Do
- Lead, coach, and develop a high-performing operations team.
- Build strong relationships with commercial clients to ensure long-term retention and satisfaction.
- Support and mentor franchise owners, helping them grow successful businesses.
- Conduct facility inspections and implement quality assurance programs.
- Resolve customer concerns quickly and professionally.
- Monitor account performance, profitability, staffing, and operational metrics.
- Hire, train, and develop operations personnel.
- Collaborate closely with Sales, Accounting, and Executive Leadership.
- Create efficient processes that improve service quality and operational performance.
- Maintain high standards of professionalism while representing the Jani-King brand throughout the community.
What We're Looking For
- 5+ years of leadership or operations management experience.
- Proven ability to lead and motivate teams.
- Outstanding communication and relationship-building skills.
- Strong organizational and time management abilities.
- Comfortable making decisions in a fast-paced environment.
- Excellent problem-solving and conflict-resolution skills.
- Experience managing multiple priorities simultaneously.
- Proficiency with Microsoft Office and business software.
- Valid driver's license with reliable transportation.
Preferred Experience
- Commercial cleaning or facilities management
- Property management
- Hospitality operations
- Multi-unit management
- Franchise operations
- B2B service industry
What Success Looks Like
Our Director of Operations is someone who:
- Leads by example.
- Holds people accountable while earning their respect.
- Creates an environment where employees and franchise owners enjoy coming to work.
- Builds trust with clients through responsiveness and follow-through.
- Continuously looks for opportunities to improve processes and elevate service.
- Takes ownership and treats the business as if it were their own.
Why Join Jani-King of Jacksonville?
At Jani-King, people are our greatest asset. We believe great culture creates great results, and we're committed to investing in leaders who want to grow professionally while making a meaningful impact.
We offer:
- Competitive salary
- Performance-based bonus opportunities
- Health insurance
- Paid vacation and holidays
- Company vehicle or vehicle allowance (if applicable)
- Professional development and leadership growth
- A supportive executive leadership team
- Opportunities for long-term career advancement
About Jani-King
Jani-King is the world's largest commercial cleaning franchise, serving businesses across a wide variety of industries. Our Jacksonville office has proudly served Northeast Florida for decades, partnering with some of the region's most recognized organizations. We take pride in delivering exceptional service while creating opportunities for entrepreneurs and employees to succeed.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance