1

Associate Digital Banking Jobs in Virginia (NOW HIRING)

Senior Associate, Product Management

Mclean, VA ยท On-site

$127K - $168K/yr

About the Role As a Senior Associate Product Manager at Capital One, you will join a passionate, high-performing team dedicated to building the future of digital banking. Our product organizations ...

Customer Service Associate

Gloucester, VA ยท On-site

$35K - $52K/yr

As a Customer Service Associate at Chesapeake Bank, you'll be the friendly face that our customers ... Connecting customers to digital options which may make banking easier * Working as a part of a team ...

Customer Service Associate

Williamsburg, VA ยท On-site

$35K - $52K/yr

As a Customer Service Associate at Chesapeake Bank, you'll be the friendly face that our customers ... Connecting customers to digital options which may make banking easier * Working as a part of a team ...

Customer Service Associate

Williamsburg, VA ยท On-site

$35K - $52K/yr

As a Customer Service Associate at Chesapeake Bank, you'll be the friendly face that our customers ... Connecting customers to digital options which may make banking easier * Working as a part of a team ...

As a Customer Service Associate at Chesapeake Bank, you'll be the friendly face that our customers ... Connecting customers to digital options which may make banking easier * Working as a part of a team ...

Customer Service Associate

Williamsburg, VA ยท On-site

$35K - $52K/yr

As a Customer Service Associate at Chesapeake Bank, you'll be the friendly face that our customers ... Connecting customers to digital options which may make banking easier * Working as a part of a team ...

Customer Service Associate

Mathews, VA ยท On-site

$35K - $52K/yr

As a Customer Service Associate at Chesapeake Bank, you'll be the friendly face that our customers ... Connecting customers to digital options which may make banking easier * Working as a part of a team ...

Showing results 21-40

Associate Digital Banking information

What does an associate digital banking do?

An Associate Digital Banking professional assists in managing and supporting digital banking platforms and services for customers. Their responsibilities often include troubleshooting technical issues, helping customers navigate online and mobile banking systems, and supporting the implementation of new digital features. They also work closely with technology and operations teams to ensure smooth and secure digital transactions. This role requires strong communication skills, attention to detail, and a good understanding of digital financial products.

What are the key skills and qualifications needed to thrive as an associate digital banking professional, and why are they important?

To thrive as an Associate Digital Banking professional, you need a solid understanding of banking products, digital platforms, and customer service, typically supported by a degree in finance or business. Familiarity with digital banking systems, CRM software, and cybersecurity protocols is highly valuable. Strong problem-solving abilities, attention to detail, and effective communication skills set top performers apart in this role. These competencies are critical to ensuring seamless digital banking operations, excellent client experiences, and compliance with industry regulations.

What are some common challenges faced by an associate digital banking professional, and how can they be overcome?

Associate Digital Banking professionals often encounter challenges such as adapting to fast-evolving technology, managing multiple digital platforms, and addressing customer concerns about security and usability. Staying up to date with the latest digital banking trends and participating in ongoing training can help you stay ahead. Additionally, working closely with IT, product, and customer service teams fosters collaboration and ensures smooth implementation of digital initiatives. Strong communication and problem-solving skills are essential for addressing both technical and customer-related issues effectively.

What is the difference between Associate Digital Banking vs Digital Banking Specialist?

AspectAssociate Digital BankingDigital Banking Specialist
Required CredentialsBachelor's degree in finance, marketing, or related field; basic knowledge of banking productsBachelor's degree; experience with digital banking platforms; certifications like Certified Digital Banking Professional (CDBP) are a plus
Work EnvironmentBank branches, digital teams, customer service centersOnline platforms, digital project teams, customer support via digital channels
Employer & Industry UsageRetail banks, financial institutions, fintech companiesSame as Associate Digital Banking, often focusing on digital product implementation and support

Both roles are integral to digital banking operations, with Associate Digital Banking typically focusing on supporting digital initiatives and customer service, while Digital Banking Specialists handle more technical and strategic aspects of digital platform management. The roles often overlap but differ mainly in experience level and specific responsibilities.

What are the most commonly searched types of Digital Banking jobs in Virginia?

The most popular types of Digital Banking jobs in Virginia are:

What are popular job titles related to Associate Digital Banking jobs in Virginia?

For Associate Digital Banking jobs in Virginia, the most frequently searched job titles are:

What cities in Virginia are hiring for Associate Digital Banking jobs?

Cities in Virginia with the most Associate Digital Banking job openings:

Senior Associate, Product Manager, Small Business Bank Fraud Decisioning

Capital One National Association

Mclean, VA โ€ข On-site

$111.20 - $126.90/hr

Other

Posted 5 days ago


Job description

Senior Associate, Product Manager, Small Business Bank Fraud Decisioning

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Why Join the Small Business Bank team?
  • Small businesses are the backbone of the U.S. economy. They make up 99.9% of all U.S. businesses, represent 43.5% of the countryโ€™s GDP, and employ 61 million people. Their success is critical to our collective success.
  • Help us scale our national direct bank by building digital banking capabilities that directly empower these businesses to grow, scale, and thrive. You'll define, build, and accelerate the future of business banking.
  • If youโ€™ve seen Catch Me If You Can and are excited to stop fraudsters, weโ€™ve got a perfect Product Manager position for you. You will be leading a team that uses data and cutting edge technology (e.g. AI / ML) to identify risky behaviors to keep our customersโ€™ money safe. But any added friction makes it harder for our real customers, so it will be important to find the right balance between security and ease of use. And just when you think youโ€™ve figured it out, the fraudsters will try something new (they are very inventive), so be ready for a fastโ€‘paced, dynamic environment.
In this role, youโ€™ll learn the essentials of being a product manager, and weโ€™ll invest in you to grow in four key areas
  • Human Centered
    • Youโ€™ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design.
    • You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test.
  • Business Focused
    • Demonstrating a growth mindset, youโ€™ll effectively use hypothesisโ€‘driven assessment of data to ensure your product or feature delivers on real business needs.
    • Youโ€™ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk.
  • Technology Driven
    • Youโ€™ll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology.
    • Youโ€™ll collaborate with designers, technologists, data scientists and subjectโ€‘matter experts to build cutting edge solutions to help customers.
    • Youโ€™ll deliver wellโ€‘managed product platforms for customers by seeking to understand technology trends and architecture strategy.
  • Transformational Leadership
    • By actively participating in horizontal forums, youโ€™ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams.
    • Youโ€™ll articulate a succinct product roadmap to deliver business value and share with stakeholders, elevating your teamโ€™s results and becoming a product matter expert.
We want you if you are:
  • Intellectually Curious You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
  • Communicator & Influencer You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why theyโ€™re doing what theyโ€™re doing. You always can rally associates to work with you.
  • Doโ€‘er Youโ€™re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. Youโ€™re well organized, able to multitask and able to prioritize your work.
  • Passionate & Customer Focus You care about growing others and bringing them together around whatโ€™s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.
  • Learner You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.
  • Team Player You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish longโ€‘lasting relationships.
Basic Qualifications
  • Bachelorโ€™s Degree or military experience
  • At least 2 years of experience working in Product Management
Preferred Qualifications
  • Bachelorโ€™s degree in computer science or engineering
  • Experience translating business strategy and analysis into consumer facing digital products
  • At least 2 years of experience working with crossโ€‘functional teams to deliver consumer experiences.
  • At least 2 years of experience working on the core product platforms that power digital experiences.
  • At least 2 years of digital industry experience for consumers.
  • At least 3 years of experience with web and clientโ€‘side mobile platforms.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum fullโ€‘time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for partโ€‘time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $111,200 - $126,900 for Sr. Associate, Product Management; $164,800 - $188,100 for Manager, Product Management
New York, NY: $121,300 - $138,400 for Sr. Associate, Product Management; $179,700 - $205,100 for Manager, Product Management
Richmond, VA: $101,100 - $115,400 for Sr. Associate, Product Management; $149,800 - $171,000 for Manager, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidateโ€™s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total wellโ€‘being. Learn more at the Capital One Careers website. Eligibility varies based on full or partโ€‘time status, exempt or nonโ€‘exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to nonโ€‘discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drugโ€‘free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23โ€‘A of the Newโ€ฏYork Correction Law; Sanโ€ฏFrancisco, California Police Code Articleโ€ฏ49, Sectionsโ€ฏ4901โ€‘4920; Newโ€ฏYork Cityโ€™s Fair Chance Act; Philadelphiaโ€™s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1โ€‘800โ€‘304โ€‘9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.

Capital One does not provide, endorse nor guarantee and is not liable for thirdโ€‘party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

#J-18808-Ljbffr