ZipRecruiter

Log In

1

Associate Customer Success Representative Jobs in Alabama

Menasha Corporation

$15.50 - $21.25/hr

... into success. Working at Menasha Corporation means that your insights provide cutting-edge ... Ensures timely customer specific material setup and proactively manages proofing and material ...

NCP SCHOLASTIC

Be Seen First

​Outside Sales Rep / Customer Success Manager / Sports Advertising

Decatur, AL · On-site

$60K - $75K/yr

Support customers after initial sales to ensure satisfaction and realize opportunities for further sales * Research potential leads from business directories, web searches, or digital resources

NCP SCHOLASTIC

Be Seen First

Outside Sales Rep / Customer Success Manager / Sports Advertising

Birmingham, AL · On-site

$60K - $75K/yr

Support customers after initial sales to ensure satisfaction and realize opportunities for further sales * Research potential leads from business directories, web searches, or digital resources

previous pagenext page

Showing results 21-40

All JobsAssociate Customer Success Representative JobsAssociate Customer Success Representative Jobs in Alabama

Associate Customer Success Representative information

What is an associate customer success representative?

An Associate Customer Success Representative is an entry-level professional who assists customers in using a company's products or services effectively. Their main responsibilities include onboarding new clients, addressing customer inquiries, providing product guidance, and ensuring overall customer satisfaction. They act as a bridge between the customer and the company, helping to resolve issues, gather feedback, and contribute to customer retention. Typically, they work closely with sales, support, and product teams to deliver a positive customer experience.

What are the key skills and qualifications needed to thrive as an associate customer success representative?

To thrive as an Associate Customer Success Representative, you need strong communication, problem-solving, and relationship-building skills, often supported by a bachelor's degree or relevant customer service experience. Familiarity with CRM tools like Salesforce or Zendesk and basic proficiency in data analysis or ticketing systems are typically required. Outstanding active listening, empathy, and adaptability help individuals excel in addressing diverse client needs and fostering positive interactions. These skills are crucial for ensuring customer satisfaction, driving retention, and supporting business growth in a competitive environment.

What are some common challenges faced by associate customer success representatives, and how can they be overcome?

Associate Customer Success Representatives often encounter challenges such as managing a high volume of customer inquiries, addressing diverse client needs, and ensuring timely follow-up on support requests. To overcome these challenges, it's important to develop strong organizational skills, leverage customer relationship management (CRM) tools, and actively communicate with both customers and internal teams. Collaborating closely with account managers and support specialists can also help resolve complex issues more efficiently and provide a seamless customer experience.
What are the most commonly searched types of Customer Success Representative jobs in Alabama? The most popular types of Customer Success Representative jobs in Alabama are:
What are popular job titles related to Associate Customer Success Representative jobs in Alabama? For Associate Customer Success Representative jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Associate Customer Success Representative jobs in Alabama look for? The top searched job categories for Associate Customer Success Representative jobs in Alabama are:
What cities in Alabama are hiring for Associate Customer Success Representative jobs? Cities in Alabama with the most Associate Customer Success Representative job openings:
Associate Customer Success Representative jobs near you
Infographic showing various Associate Customer Success Representative job openings in Alabama as of August 2026, with employment types broken down into 57% Full Time, and 43% Temporary. Highlights an 100% In-person job distribution.

Senior Customer Success Manager

Transform9

Birmingham, AL • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.
Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.
Our agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.
About the role
Our product answers the phone for medical practices - which means our clients feel our performance every single day. You'll own a portfolio of 5-10 enterprise platform accounts representing 30-50 practices: driving adoption, proving ROI in their own numbers, and growing each account. You're the client's advocate inside Transform9 and the person they trust when something needs fixing.
What you'll do

  • Own renewals and expansion for a portfolio of 5-10 enterprise platform accounts (30-50 practices)
  • Lead onboarding alongside implementation and drive fast time-to-value
  • Run quarterly business reviews with practice leadership using their own metrics: answer rates, hold times, schedule utilization
  • Monitor account health and intervene early on risk signals
  • Identify expansion opportunities - new locations, new specialties, new workflows
  • Channel structured client feedback to product
Location
Remote (US) with approximately 25% travel to client practices. If you're in the Birmingham, AL area, this role is hybrid from our office (3 days in office / 2 remote).
Requirements
  • 3+ years in account management or customer success at a B2B SaaS company
  • Comfort with data - you can build the usage and ROI story from platform metrics
  • Strong executive-level communication; calm and structured under escalation
  • Fluency with CRM and customer success tooling
Nice to have
  • Experience serving healthcare providers
  • Experience with land-and-expand account growth
Benefits
  • Top-tier health coverage: medical, dental & vision
  • 401(k)
  • Paid time off + holidays, and paid parental leave

If you want to fix the front door of healthcare, we'd love to hear from you.
Transform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Note: the Transform9 team will only email you from a transform9.com email address.

Apply