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Associate Customer Success Manager Jobs in Owings, MD

Horizon3 AI

Federal Customer Success Manager

Washington, DC · Remote

$165K/yr

  • Medical

  • Dental

  • Vision

  • PTO

As a Cleared Federal Customer Success Manager, you\'ll play a foundational role in growing and shaping our post-sales experience. You will serve as the strategic advisor to a book of high-value ...

Alloy.ai

Senior Customer Success Manager

Washington, DC

  • Retirement

  • PTO

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how ...

Alloy.ai

Senior Customer Success Manager

Washington, DC

$126K - $178K/yr

As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how ...

MongoDB

Senior Customer Success Manager

Washington, DC · On-site

  • Medical

  • Retirement

  • PTO

The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be responsible for maximizing customer ...

Clearview AI

Customer Success Manager - State & Local

Washington, DC · On-site +1

$100K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager - State & Local Department: Customer Success Employment Type: Full Time Location: Remote USA Compensation: $100,000 - $115,000 / year Description Clearview AI is the leading ...

MongoDB

Senior Customer Success Manager

Washington, DC · On-site

The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be responsible for maximizing customer ...

LexisNexis

Strategic Customer Success Manager

Washington, DC

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Do you enjoy collaborating cross-functionally to deliver on common goals About the Role: We're looking for a highly strategic and relationship-driven Customer Success Manager to join our team at a ...

RELX

Strategic Customer Success Manager

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Do you enjoy collaborating cross-functionally to deliver on common goals About the Role: We're looking for a highly strategic and relationship-driven Customer Success Manager to join our team at a ...

RELX

Strategic Customer Success Manager

Alexandria, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Do you enjoy collaborating cross-functionally to deliver on common goals About the Role: We're looking for a highly strategic and relationship-driven Customer Success Manager to join our team at a ...

RELX

Strategic Customer Success Manager

Annapolis, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Do you enjoy collaborating cross-functionally to deliver on common goals About the Role: We're looking for a highly strategic and relationship-driven Customer Success Manager to join our team at a ...

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Showing results 21-40

All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Owings, MD

Associate Customer Success Manager information

See Owings, MD salary details

$17.9K

$51.2K

$89.9K

How much do associate customer success manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for associate customer success manager in Owings, MD is $51,242.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,700.00 and $63,300.00 per year, depending on experience, location, and employer.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What are the most commonly searched types of Customer Success Manager jobs in Owings, MD?

The most popular types of Customer Success Manager jobs in Owings, MD are:

What job categories do people searching Associate Customer Success Manager jobs in Owings, MD look for?

The top searched job categories for Associate Customer Success Manager jobs in Owings, MD are:

What cities near Owings, MD are hiring for Associate Customer Success Manager jobs?

Cities near Owings, MD with the most Associate Customer Success Manager job openings:

Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in Owings, MD as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $51,242 per year, or $24.6 per hour.

Senior Customer Success Manager

ChurnZero

Washington, DC • Remote

$125K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Were looking for a strategic and relationship-driven Senior Customer Success leader to join our team and guide some of ChurnZeros largest and prestigious customers. In this role, youll serve as a trusted business advisor to executive stakeholders, drive long-term customer outcomes, and shape renewal and expansion strategies that deliver mutual value. Youll use data, product expertise, and cross-functional collaboration to strengthen adoption, mitigate risk, and promote sustained success across the entire customer journey. If you excel at building high-impact partnerships and creating meaningful customer value and growth, wed love to hear from you.

Job Title: Senior Customer Success Manager

Classification: Exempt

Reports to: Manager, Customer Success

Location: Remote - US-based

Target OTE: $115 -125K annual OTE

Responsibilities:

  • Manage and grow relationships with a portfolio of large and complex accounts by acting as the customers strategic business advisor
  • Deduct key objectives and recommend action plans that promote joint accountability and long-term success across the entire customer journey
  • Establish long-term relationships with executive sponsors, POCs and other key stakeholders to drive outcomes that contribute to mutual success
  • Develop complex renewal strategies and negotiations that aim to achieve mutual benefits for both the customer and for ChurnZero
  • Build a strong pipeline of expansion opportunities by having value discussions within customers CX teams as well as other business units
  • Adopt a data-driven approach to increasing product adoption through various enablement strategies, technical product knowledge and thought-leadership
  • Ensure customer satisfaction by proactively addressing any issues or concerns
  • Collaborate with sales and other teams to drive revenue growth
  • Accurately and consistently forecast individual commercial performance and provide regular reports on account performance and customer feedback
  • Strategic use of tools/processes to proactively anticipate and mitigate churn-risk or other obstacles that contribute to the customers success
  • Actively participate in the ChurnZero customer community as well as attend/host local ChurnZero events

Qualifications:

  • Minimum of 7 years proven experience in customer success or account management
  • Experience with CSPs (strong preference for ChurnZero) and CRMs (Salesforce, Hubspot, etc)
  • Ability to use time productively and efficiently using the tools and resources available
  • Strong communication and negotiation skills
  • Ability to think strategically and identify revenue growth opportunities
  • Energetic and self-motivated; a team player who is also a proactive and creative problem solver
  • Ability to work independently and manage a large portfolio of large accounts
  • Bachelor's degree or equivalent experience in a related field

About ChurnZero
ChurnZero is the AI-powered platform and partner for customer growth, engineered for customer teams to deliver more recurring revenue and customer value at scale. ChurnZero's customer growth software connects proprietary Customer Success AI, analysis, and automation to the customer experience, enabling personalized in-app communication, advanced health scoring, actionable reporting, accurate revenue forecasting, and scalability across every stage of team maturity. ChurnZero's team prides itself on being a top-rated partner, consultant, and coach to customer teams worldwide. Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C.

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