Associate Customer Success Manager Jobs in Butler, PA

Yard Associate - Customer Service

Who We Are

Lezzer Lumber, family-owned and operated company, began in 1927 and has remained a leader in the building supply materials industry. Lezzer Lumber has grown over the decades into the 30th largest lumber dealers in the country. We are currently comprised of 11 retail stores, 4 commercial door facilities, and a truss manufacturing plant, all located in Pennsylvania.

What We Do

Lezzer Lumber is a building materials supply company for both commercial and residential building projects. Our commitment to providing quality products to our customers is a constant priority in our business. Lezzer employees are specifically trained to understand the importance of customer service; therefore, Lezzer employees strive to meet the needs of their customers to ensure satisfaction. Our employees have a wealth of knowledge which customers have come to rely on for order accuracy and job completion.

Benefits that Matter:

• Generous Paid Time Off
• Paid Holidays
• Performance Incentive Bonus
• Medical Insurance (Dental & Vision)
• Career Opportunities for Advancement
• 401K Plan with Both Traditional and Roth Options Available
• Employee Discount
• Recognition and Rewards for a Job Well Done!

Summary: 
Performs general lumber yard duties such as delivery order preparation and loading, unloading, verification and storage or received merchandise, customer loading, delivery assistance, and general housekeeping duties. Cleans, organizes and straightens yard and related areas as directed.

Essential Duties and Responsibilities: Duties and responsibilities include the following. Other duties may be assigned.
•    Prepares customer delivery orders and loads on delivery vehicle as assigned.
•    Unloads incoming freight merchandise, verifies, counts, and puts away stock in pre-designated areas.
•    Properly identifies, tags, and stores incoming special-order merchandise.
•    Corrects or brings to the attention of the Yard / Operations Manager any unsafe building, yard, or storage condition.
•    Performs the loading and unloading of customers.
•    Performs basic yard housekeeping duties such as sweeping floors and picking up trash.
•    Returns customer return merchandise to pre-designated storage areas.
•    Assists in the delivery of yard merchandise as assigned.
•    Picks-up trash, banding, wrappers, and other foreign objects in the yard and adjacent areas
•    Maintains weed/grass control in yard and adjacent areas.
•    Culls lumber and building materials.
•    Assists in loading vehicles or unloading freight as directed.
•    Levels lumber units.
•    Follows safe vehicle and equipment operation and general yard practices.
•    Assists in the delivery of customer orders as required.
•    Performs minor facility maintenance tasks as directed.
•    Immediately reports all accidents, injuries, and incidents of damage, to merchandise, buildings and equipment and customer property to the Operations Manager.
•    Knows and practices safe and proper lifting, carrying and material maneuvering practices.
 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•    Basic reasoning concepts such as proper and safe loading practices.
•    The person in this position must be able to complete a forklift operator’s certification.
•    Ability to work with basic mathematical concepts in order to calculate order quantities and verification of incoming freight shipments.
•    Knowledge of basic building materials.

Physical Demands / Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•    Specific vision abilities required by this job include normal vision.
•    While performing the duties of this job, the employee is almost always exposed to outside weather conditions.
•    The employee in this job is frequently required to lift and carry for a moderate distance items over 100 pounds.
•    The employee in this position is frequently required to walk distances over 200 yards.
•    The employee in this position is frequently required to climb heights over 6 feet.
•    The employee is frequently exposed to heavy equipment such as delivery vehicles or fork trucks.
•    The noise level in the work environment is usually quiet to noisy.