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Customer Success Associate Jobs in Butler, PA (NOW HIRING)

Fullsight

Senior Software Engineer

Warrendale, PA · On-site

$119K - $157K/yr

... , Legal, Customer Success, Finance, and Procurement services. The role involves designing ... Associates Degree with 6+ years of experience • 6 years of application development using a ...

KnitWell Group

Customer Specialist

Grove City, PA

Contribute to the store's success by maintaining the highest brand and execution standards. * Support an inclusive and welcoming store environment for customers and associates. You'll bring to the ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Butler, PA

Customer Success Associate information

See Butler, PA salary details

$16.7K

$47.8K

$83.8K

How much do customer success associate jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer success associate in Butler, PA is $47,772.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,300.00 and $59,000.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Butler, PA? The most popular types of Customer Success jobs in Butler, PA are:
What job categories do people searching Customer Success Associate jobs in Butler, PA look for? The top searched job categories for Customer Success Associate jobs in Butler, PA are:
What cities near Butler, PA are hiring for Customer Success Associate jobs? Cities near Butler, PA with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Butler, PA as of June 2026, with employment types broken down into 1% As Needed, 65% Full Time, 33% Part Time, and 1% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $47,772 per year, or $23 per hour.

Customer Success Manager

All Lines Technology

Cranberry Township, PA • On-site

Other

This job post has expired 2 days ago. Applications are no longer accepted.

All Lines Technology rating

6.6

Company rating: 6.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

168th of 223 rated it services

Job description

Customer Success Manager (CSM)

We are seeking an experienced Customer Success Manager to join our Customer Success organization. This strategic, customer-facing role is responsible for managing relationships with All Lines Technology's largest and most complex clients, serving as a trusted advisor who aligns technology investments with business objectives and drives long-term customer success.

The Customer Success Manager partners with customer executives, IT leadership, and internal teams to identify opportunities, mitigate risks, improve customer outcomes, and strengthen strategic partnerships. A key responsibility of this role is leading Strategic Business Reviews (SBRs), delivering data-driven insights, technology recommendations, and actionable plans that support customer goals.

Success in this position requires strong business acumen, technical aptitude, executive presence, and a passion for building long-term customer relationships.

Responsibilities include:

  • Serve as the primary strategic advisor for an assigned portfolio of top-tier and complex clients.
  • Develop executive-level relationships and maintain a deep understanding of customer business objectives, technology environments, and success metrics.
  • Lead Strategic Business Reviews (SBRs), presenting operational insights, technology trends, risks, opportunities, and strategic recommendations.
  • Create and execute customer success plans that drive retention, satisfaction, adoption, and long-term partnership growth.
  • Act as the voice of the customer by proactively identifying risks, addressing concerns, and coordinating internal resources to ensure successful outcomes.
  • Collaborate with Service Delivery, Professional Services, Security, Sales, and Project Management teams to align services with customer goals.
  • Analyze customer health, service trends, project performance, and business outcomes to recommend improvements and strategic initiatives.
  • Support customer retention and growth through consultative planning and trusted-advisor relationships.

What All Lines Technology employees say

Pay

Hours and flexibility

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