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Associate Customer Service Representative Jobs in Ontario

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The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support ...

Dionne Concrete Products

CA$20/hr

CUSTOMER SERVICE REPRESENTATIVE COMPANY: Dionne Concrete Products LOCATION: Earlton, ON TYPE: Summer-Fall DESCRIPTION: As someone with great customer service skills, you're looking for more than just ...

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All JobsAssociate Customer Service Representative JobsAssociate Customer Service Representative Jobs in Ontario

Associate Customer Service Representative information

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$8

$16

$21

How much do associate customer service representative jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for associate customer service representative in Ontario is $16.92, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $18.27 per hour, depending on experience, location, and employer.

What is an associate customer service representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

What are some typical challenges an associate customer service representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.

What are the key skills and qualifications needed to thrive as an associate customer service representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What are the most commonly searched types of Customer Service Representative jobs in Ontario?

The most popular types of Customer Service Representative jobs in Ontario are:

What cities in Ontario are hiring for Associate Customer Service Representative jobs?

Cities in Ontario with the most Associate Customer Service Representative job openings:

Associate Customer Service Representative jobs near you
Infographic showing various Associate Customer Service Representative job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,184 per year, or $16.9 per hour.

Paint Associate / Customer Service

Concord, ON

North Toronto Paints
See more jobs at North Toronto Paintsexternal

Full-time, Part-time

Re-posted 23 days ago

Job description

* Concord, ON (Hwy 7/400) * Permanent role with full time and part time hours available * Variety of shifts available from Monday-Saturday, with potential for overtime * Competitive hourly wage, depending on experience * Must be able to see the full colour spectrum for paint matching/mixing   Are you looking for a fast-paced and exciting role with a well-established local business? If so, look no further – we’ve got the role for you.   We’re North Toronto Paints, a Concord-based wholesale paint distributor. We’ve been in business for over 25 years, working with commercial and industrial customers and paint contractors. We supply paint for a diverse range of applications.   We’re currently in search of a Paint Associate / Customer Service Rep to join our team!     Working out of our warehouse, your main priority in this role is to provide efficient, friendly, and knowledgeable service to our customers, as you assist them with selecting and preparing paint for their projects.   Your tasks will include:   * Communicating with customers by email and phone (and occasionally walk-ins) to understand and determine their paint needs * Matching, mixing, and tinting paint colours to prepare them for customers   * Preparing and processing paint orders for shipment and delivery to job sites   * Receiving product and stocking shelves * Maintaining a clean and organized warehouse with daily housekeeping efforts * On occasion, using the company van to deliver local small orders   Working with North Toronto Paints   We’re a small, close-knit, and supportive team who truly enjoy working together. As part of our small group, you’ll enjoy a motivating work environment, filled with opportunities to take on interesting and varied work. Every day will offer a new challenge, working with our wide range of customers and their unique projects.   As part of our team, here’s what else you can expect:   * Full-time or part time hours, year-round * Hours will be provided in a variety of shifts between 7 am – 5 pm Monday-Saturday * Competitive wages depending on experience   * Regular team events – lunches, birthday celebrations * Opportunities for advancement within – grow into a sales role if you’re interested! * Opportunity to be a leader on our team as we grow   Qualifications   Here are our must haves:   * 16 months+ experience working with paints * Full colour vision, with the ability to see the full colour spectrum (required for discriminating between colours for colour matching, mixing, etc.) * Ability to lift up to 70 lbs.   * Experience providing customer service and/or in a customer facing role    * Must be comfortable working in an environment in which you’ll be regularly exposed to paint and associated smells   How to Apply    Our online application gives you the chance to apply as more than just a resume. We’ll assess your qualifications, personality traits and workplace preferences, which should take 10 to 15 minutes to complete. After submitting, you'll be able to view your results.    We strive to build diverse teams that reflect the community, and encourage applications from underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities.  If we can make this easier through accommodation in the recruitment process, please contact us using the “Help” button.   We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you.