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Associate Customer Service Representative Jobs in Massachusetts

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Lee, MA · On-site

$17.25 - $23.50/hr

Customer Service Representative (CSR) Customer Service Representative: 50 West Central Street, Lee MA 01238 The Customer Service Representative will WOW the customer by making sure they have a ...

Western Pest Services

Customer Service Representative

Agawam, MA · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative At Waltham Pest Services, our Customer Service Representatives are ... Associate degree preferred * Strong organizational skills with excellent attention to detail

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All JobsAssociate Customer Service Representative JobsAssociate Customer Service Representative Jobs in Massachusetts

Associate Customer Service Representative information

See Massachusetts salary details

$9

$18

$29

How much do associate customer service representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for associate customer service representative in Massachusetts is $18.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $21.01 per hour, depending on experience, location, and employer.

What is an associate customer service representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

What are some typical challenges an associate customer service representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.

What are the key skills and qualifications needed to thrive as an associate customer service representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What are the most commonly searched types of Customer Service Representative jobs in Massachusetts?

The most popular types of Customer Service Representative jobs in Massachusetts are:

What cities in Massachusetts are hiring for Associate Customer Service Representative jobs?

Cities in Massachusetts with the most Associate Customer Service Representative job openings:

Associate Customer Service Representative jobs near you
Infographic showing various Associate Customer Service Representative job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,931 per year, or $18.7 per hour.

Sales Associate / Customer Service Representative

Drybar Shops

Hingham, MA • On-site

$15 - $30/hr

Full-time

Re-posted 5 days ago

Job description

Overview

*FLEXIBLE SCHEDULES, PAID TRAINING, $15.00 per HOUR (Plus commissions -- there's no ceiling!)*

Come be a part of a growing location with opportunities to advance! You will be a part of a fun and inclusive team who helps one another learn and grow their craft!

Drybar is a blow dry-only hair salon and our philosophy is simple. Focus on one thing and be the best at it. For us that's blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts. We are looking for fantastic retail sales associates to provide excellent customer service to our clients.

Sales Associate / Customer Service Representative Benefits:

  • Paid Training
  • Competitive compensation plan with potential to make between $15-$30 per hour depending on performance
  • Membership & product sales commission
  • Flexible Hours
  • Sick time
  • Discounts on all retail products
  • Ongoing training
  • Fun team based environment

Sales Associate / Customer Service Representative Qualifications:

  • 1+ years' experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position)
  • Previous experience with Point of Sale Systems strongly preferred
  • Social Media experience a plus
  • Previous salon/spa experience preferred but not required
  • High school diploma or equivalent
  • Ability to work at a sustained, fast pace
  • Track record in providing over-the-top, amazing customer service!
  • Frequently required to stand and/or walk for duration of 6-8 hour long shifts
  • Maintains professional demeanor under pressure
 Legal Disclaimer2023 DB Franchise, LLC ("DBF"). Each Drybar shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners' shops are their employees, not those of DBF. Drybar + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.

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