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Associate Customer Service Representative Jobs in Chicopee, MA

Western Pest Services

Customer Service Representative

Agawam, MA · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative At Waltham Pest Services, our Customer Service Representatives are ... Associate degree preferred * Strong organizational skills with excellent attention to detail

Critter Control

Customer Service Representative

Agawam, MA · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative At Waltham Pest Services, our Customer Service Representatives are ... Associate degree preferred * Strong organizational skills with excellent attention to detail

HomeTeam Pest Defense

Customer Service Representative

Agawam, MA · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative At Waltham Pest Services, our Customer Service Representatives are ... Associate degree preferred * Strong organizational skills with excellent attention to detail

Circle K

Customer Service Representative

South Deerfield, MA · On-site

$16.75 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Service Representative We want you to join our team as a Customer Service Representative ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

South Deerfield, MA

$16.75 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

TransCore

Customer Service Representative

Ludlow, MA · On-site

$16.50 - $20/hr

Customer Service Representative TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, East Boston ...

Circle K

Customer Service Representative

South Deerfield, MA

$16.75 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

U-Haul

Customer Service Representative

Northampton, MA

$15 - $16/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

West Springfield, MA · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Springfield, MA · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Northampton, MA · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Springfield, MA · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

West Springfield, MA · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsAssociate Customer Service Representative JobsAssociate Customer Service Representative Jobs in Chicopee, MA

Associate Customer Service Representative information

See Chicopee, MA salary details

$8

$17

$27

How much do associate customer service representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for associate customer service representative in Chicopee, MA is $17.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $19.33 per hour, depending on experience, location, and employer.

What is an associate customer service representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

What are some typical challenges an associate customer service representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.

What are the key skills and qualifications needed to thrive as an associate customer service representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What are the most commonly searched types of Customer Service Representative jobs in Chicopee, MA?

The most popular types of Customer Service Representative jobs in Chicopee, MA are:

What cities near Chicopee, MA are hiring for Associate Customer Service Representative jobs?

Cities near Chicopee, MA with the most Associate Customer Service Representative job openings:

Associate Customer Service Representative jobs near you
Infographic showing various Associate Customer Service Representative job openings in Chicopee, MA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,833 per year, or $17.2 per hour.

Customer Service Representative

Western Pest Services

Agawam, MA • On-site

$20 - $25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Customer Service Representative

At Waltham Pest Services, our Customer Service Representatives are often the first connection customers make with our team—and that makes this role incredibly important. As New England's original pest control provider, we're committed to protecting the health and safety of our communities, and that commitment starts with every conversation you have.

If you enjoy helping people, thrive in a fast-paced environment, and want to be part of a company that values its employees as much as its customers, you'll feel right at home here.

We are currently seeking a Customer Service Representative. This position will be located onsite in our Agawam, MA branch.

Responsibilities

As a Customer Service Representative, you'll help customers feel heard, supported, and confident in the solutions we provide. You'll guide them through scheduling, answer questions, and ensure they receive the exceptional service Waltham is known for. You'll work closely with our branch teams, helping keep operations running smoothly and creating a positive experience from start to finish.

What You'll Be Doing
  • Deliver exceptional support to both customers and internal teams, ensuring every interaction reflects Waltham's commitment to service
  • Build and manage daily schedules to keep tasks, projects, and service appointments running smoothly
  • Assist with Accounts Receivable and Collections by updating account activity and supporting follow-up efforts
  • Proactively communicate with customers, providing timely updates, answers, and follow-through
  • Stay informed on our services and solutions so you can confidently share accurate information
  • Maintain detailed and organized records using customer service software and internal systems
  • Respond to inbound leads and referrals to help drive new business opportunities
  • Partner with management to establish expectations, meet deadlines, and support branch goals
  • Coordinate service routes to maximize technician efficiency and ensure a seamless customer experience
  • Support the onboarding of new team members by assisting with training when needed
  • Demonstrate strong attention to detail while managing multiple tasks in a fast-paced environment
What We're Looking For

We're looking for a customer-focused professional who brings patience, accountability, and a genuine desire to help others. You communicate clearly, solve problems with confidence, and take pride in creating a positive experience for every customer and colleague you support.

If you thrive in a fast-paced environment, enjoy being part of a collaborative team, and want a role that offers continuous learning and growth, you'll feel right at home here.

What We Offer

We invest in our people because they're at the heart of everything we do. As part of our team, you'll receive:

  • Competitive compensation
  • Comprehensive benefits: medical, dental, vision, 401(k), stock purchase plan, tuition reimbursement, and more
  • Paid time off, including holidays, vacation, and sick time
  • Paid training and industry onboarding
  • Real opportunities for growth, development, and advancement
Qualifications

Requirements

  • High school diploma or equivalent required; Associate degree preferred
  • Strong organizational skills with excellent attention to detail
  • Professional verbal, written, and interpersonal communication skills
  • Confident phone presence and a customer-first mindset
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Understanding of customer service principles and best practices
  • Ability to multitask and stay focused in a high-volume environment
  • Comfort communicating by phone and email with customers and coworkers
  • Must be at least 18 years old
  • We will consider for employment all qualified applicants in a manner consistent with applicable federal, state, and local laws

Pay range offered for this role is $20.00 - $25.00 per hour

Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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