Associate Customer Engineer Jobs in Austin, TX (NOW HIRING)

Description

Job Description Job Description Responsibilities: On-Site Support • Provide on-site technical support for AI Server systems, ensuring rapid recovery and minimal downtime • Design and implement standard procedures • Perform corrective maintenance on AI Servers, including part replacements and hardware firmware upgrades with precision and accountability • Expertly diagnose complex system malfunctions to isolate issues to Dell, other OEM vendors, or software, and execute appropriate action plans • Perform proactive and reactive maintenance and hardware Field Change Orders (FCOs) per established procedures • Enforce safety, quality, and documentation guidelines during interventions • Perform initial system health checks and environmental audits to ensure compliance with operational standards • Orchestrate with logistics teams for expedited delivery of critical parts during high-priority outages; often managing multi-million dollars of inventory. Collaboration • Collaborate strategically with Customer Delivery Executive (CDE) Technical Customer Success Managers (TCSM), AI Data Center Functional Leaders, Technical Engineers, and the Field Service Manager (FSM) to develop and implement recovery protocols • Conduct root cause analysis to identify issues and implement preventive measures to avoid future occurrences • Communicate effectively with customers and internal teams before, during, and after service activities to ensure transparency and satisfaction • Actively identify recurring issues and propose process enhancements or automation opportunities to improve service efficiency and reduce downtime across customer environments. • Conduct and actively contribute to on-call rotations or extended hours support (when required) • Collaborate with engineering teams to validate firmware updates and compatibility before deployment • Author comprehensive technical documentation for recurring issues and share with global support teams Training and Knowledge Sharing • Provide training and support to team members on tool usage and standard procedures • Champion knowledge sharing and mentor Associate and Career-level Customer Engineers to foster team growth and expertise • Commit to ongoing professional development by attending required training classes to maintain a working knowledge of DELL or Dell Technologies equipment, software, and OEM systems • Design and implement quick-reference guides for common troubleshooting scenarios to reduce resolution time Administrative and Operational Duties • Proactively manage assigned spare parts, tools, and test equipment • Ensure accurate and timely updates of service records, including timely and accurate submission of Customer Satisfaction Index (CSI) updates, expense reports, and timecards • Ensure prompt parts returns • Follow proper escalation procedures as required • Perform additional duties with precision and accountability by the supervisor • Accurately document and track information gathered, and steps performed, ensuring clear and organized records for reference and reporting • Conduct rigorous audits of inventory levels monthly to ensure adequate stock for critical components • Design and implement and present weekly operational summaries for leadership highlighting key service metrics and trends

Skills

Data center, Cable, Rack and stack, Hardware troubleshooting, Cabling, Hardware, Troubleshooting

Top Skills Details

Data center,Cable,Rack and stack,Hardware troubleshooting

Additional Skills & Qualifications

Team player

Experience Level

Entry Level

This is a Contract position based out of Round Rock, TX.

The pay range for this position is $40.00 - $50.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Round Rock,TX.

This position is anticipated to close on Aug 7, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.