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Associate Customer Engineer Jobs in Utah (NOW HIRING)

pcg

Associate Project Engineer

Salt Lake City, UT

The Associate Project Engineer role serves as a launching pad for future leaders within PCI. It's a ... Strong customer service skills and relationship-building abilities * Must have critical-thinking ...

pcg

Associate Project Engineer

Salt Lake City, UT · On-site

The Associate Project Engineer role serves as a launching pad for future leaders within PCI. It's a ... Strong customer service skills and relationship-building abilities * Must have critical-thinking ...

Peraton

Associate Systems Engineer

Hill Air Force Base, UT · On-site

$51K - $82K/yr

Our Nuclear Safety Cross Check Analysis (NSCCA) program is seeking an Associate Systems Engineer to ... Present findings to peers, customers, and management. Qualifications Required: * Bachelor of ...

Peraton

Associate Systems Engineer

Hill Air Force Base, UT · On-site

$51K - $82K/yr

Our Nuclear Safety Cross Check Analysis (NSCCA) program is seeking an Associate Systems Engineer to ... Present findings to peers, customers, and management. Qualifications Required * Bachelor of Science ...

Peraton

Associate Systems Engineer

UT · On-site

$51K - $82K/yr

Our Nuclear Safety Cross Check Analysis (NSCCA) program is seeking an Associate Systems Engineer to ... Present findings to peers, customers, and management. Qualifications Required * Bachelor of Science ...

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All JobsAssociate Customer Engineer JobsAssociate Customer Engineer Jobs in Utah

Associate Customer Engineer information

What are some common challenges faced by an Associate Customer Engineer when supporting clients, and how can they be effectively addressed?

Associate Customer Engineers often encounter challenges such as troubleshooting complex technical issues under tight deadlines and communicating technical solutions to non-technical clients. Success in this role requires strong problem-solving skills, adaptability, and the ability to collaborate closely with both internal engineering teams and external customers. Building rapport with clients and proactively following up on solutions can help foster trust and ensure customer satisfaction. Continuous learning and staying up-to-date with product updates are also key to overcoming technical hurdles efficiently.

What does an Associate Customer Engineer do?

An Associate Customer Engineer is responsible for providing technical support and solutions to customers, often working with hardware, software, or cloud-based products. They assist clients with troubleshooting, installations, and product optimizations, ensuring customers can effectively use the company's technology. Typically, they work closely with senior engineers and account teams to resolve issues and improve customer satisfaction. This entry-level role is ideal for those looking to build a career in technical support, IT, or engineering.

What are the key skills and qualifications needed to thrive as an Associate Customer Engineer, and why are they important?

To thrive as an Associate Customer Engineer, you need a solid understanding of IT systems, troubleshooting skills, and a relevant technical degree or certification. Familiarity with customer support platforms, ticketing systems, and diagnostic tools such as remote desktop applications is typically required. Strong communication, problem-solving ability, and a customer-oriented mindset are crucial soft skills for success. These skills and qualities are important because they enable effective resolution of technical issues while ensuring positive customer experiences.

What is the difference between Associate Customer Engineer vs Customer Support Engineer?

AspectAssociate Customer EngineerCustomer Support Engineer
Required CredentialsBachelor's degree in engineering or related field, technical certificationsTechnical knowledge, certifications may vary, often less formal education required
Work EnvironmentOn-site and client-facing, involved in technical implementationsRemote or on-site, primarily troubleshooting and support
Employer & Industry UsageTech companies, hardware/software providers, consulting firmsIT service providers, software companies, tech support centers

The Associate Customer Engineer typically has a more technical role involving client interactions and implementation tasks, often requiring specific certifications and a background in engineering. Customer Support Engineers focus on troubleshooting, resolving technical issues, and providing ongoing support. Both roles are essential in tech industries but differ mainly in their scope of responsibilities and work environment.

What are the most commonly searched types of Customer Engineer jobs in Utah? The most popular types of Customer Engineer jobs in Utah are:
What are popular job titles related to Associate Customer Engineer jobs in Utah? For Associate Customer Engineer jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Associate Customer Engineer jobs in Utah look for? The top searched job categories for Associate Customer Engineer jobs in Utah are:
What cities in Utah are hiring for Associate Customer Engineer jobs? Cities in Utah with the most Associate Customer Engineer job openings:
Associate Customer Engineer jobs near you
Infographic showing various Associate Customer Engineer job openings in Utah as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Customer Support Engineer

Immersive Technologies

Salt Lake City, UT

Full-time

Re-posted 26 days ago

Job description

Customer Support Engineer

United States (Field-Based Role)

Mandatory residence: Salt Lake City, Utah or Tucson, Arizona

About the Role

Immersive Technologies, a global leader in simulator-based training solutions for the mining industry, is seeking a Customer Support Engineer to join its technical services team. This role is ideal for a hands-on professional with strong technical capabilities, a customer-focused mindset, and the ability to operate effectively in dynamic field environments.

Role Purpose

The Customer Support Engineer is responsible for deploying, maintaining, troubleshooting, and supporting advanced simulator systems, both in-house and at customer sites, while building strong, service-oriented relationships with clients.

Key Responsibilities

- Develop a strong working knowledge of simulator systems (electronics, hardware, software)

- Perform field service activities including installation, commissioning, maintenance, upgrades, training, and emergency support

- Lead on-site service visits ensuring quality, efficiency, and safety

- Diagnose and resolve technical issues, ensuring full ownership until closure

- Document all service activities and customer interactions

- Maintain accurate records of visits, service requests, and communications

- Oversee and execute support agreements to ensure compliance with deliverables

- Manage spare parts inventory and stock control as applicable

Key Challenges

- Achieve a high level of technical proficiency to work independently in the field

- Take full ownership of customer incidents from identification to resolution

- Balance technical execution with strong customer relationship management

Minimum Qualifications (Required)

- Valid driver's license

- Minimum 3 years of experience in a technical role (field service, maintenance, electronics, or automation)

- Willingness and ability to travel frequently

- Strong problem-solving skills and ability to work independently

Preferred Qualifications

- Associate's or Bachelor's degree in Electrical Engineering, Electronics, Mechatronics, Automation, or related field

- Experience in mining, industrial technology, heavy equipment, simulation systems, or technical customer support

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Employment Type: FULL_TIME

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