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How much do associate claims specialist jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for associate claims specialist in the United States is $23.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.72 per hour, depending on experience, location, and employer.

What does an associate claims specialist do?

An Associate Claims Specialist is responsible for processing and evaluating insurance claims to determine their validity and coverage. They review documentation, communicate with policyholders and relevant parties, and ensure claims are handled efficiently and fairly. Their duties may also include investigating circumstances of a claim, verifying information, and recommending payments or denials based on company policies and procedures. This role typically serves as an entry-level position in the insurance claims field, offering opportunities to learn and grow within the industry.

What are the typical challenges faced by an associate claims specialist during the claims review process?

As an Associate Claims Specialist, one of the most common challenges is effectively managing a high volume of claims while ensuring accuracy and compliance with regulatory guidelines. You'll often need to gather and analyze information from multiple sources, which can be time-consuming and requires strong attention to detail. Collaborating with policyholders, adjusters, and other departments can also present communication challenges, especially when resolving discrepancies or explaining coverage decisions. Developing organizational and time management skills is essential to succeed and advance in this role.

What is the difference between Associate Claims Specialist vs Claims Analyst?

AspectAssociate Claims SpecialistClaims Analyst
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance certificationsHigh school diploma; some roles may require insurance or claims certifications
Work EnvironmentOffice setting, handling claims processing and customer interactionsOffice environment, analyzing claims data and assessing claim validity
Employer & Industry UsageInsurance companies, third-party administrators, and claims processing firmsInsurance companies, third-party administrators, and claims departments
Common Search & ComparisonYesYes

The main difference between an Associate Claims Specialist and a Claims Analyst lies in their focus. An Associate Claims Specialist typically handles initial claims processing and customer interactions, while a Claims Analyst focuses more on analyzing claims data and determining claim validity. Both roles often require similar credentials and are found in similar work environments within the insurance industry.

What are the key skills and qualifications needed to thrive as an associate claims specialist?

To thrive as an Associate Claims Specialist, you need strong analytical abilities, attention to detail, and a foundational understanding of insurance principles, typically supported by a bachelor's degree or relevant experience. Familiarity with claims management software, databases, and sometimes industry certifications like AIC (Associate in Claims) is valuable. Excellent communication, problem-solving skills, and customer service orientation help you work effectively with clients and colleagues. These skills ensure accurate claim processing, reduce errors, and build trust with policyholders, which are critical for organizational success.
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Associate Claims Specialist jobs near you
Infographic showing various Associate Claims Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,885 per year, or $23.5 per hour.

Associate Claims Adjuster, Workers Compensation

Liberty Mutual

Suwanee, GA

$50K - $78K/yr

Full-time

Re-posted 23 days ago

Liberty Mutual rating

8.9

Company rating: 8.9 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

48th of 303 rated insurance

Job description


Description

At Liberty, you'll thrive in a hybrid setting that fosters in-person collaboration, innovation and growth. This approach optimizes both remote and in-person interactions, enabling you to connect and ideate with your team and deepen valuable relationships across the company, while still enjoying the flexibility of remote work for focused tasks and projects.

 

The Workers Compensation Claims Specialist works within a Claims Team under direct supervision, develops the knowledge and skills needed to conduct thorough investigations, make decisions about liability / compensability, evaluate losses, negotiate settlements and manage an inventory of commercial property/casualty and disability claims by participating in a comprehensive training program, one-on-one mentoring, and on-the-job training. Assists in providing service to policyholders/customers on mid-sized and/or large commercial accounts.

We are open to filling this position as an Associate Claims Specialist I (grade 10) or Claims Specialist I (grade 11) or Claims Specialist II (grade 12) depending on candidate experience.

This is a hybrid position with a strong preference for candidates located within 50 miles of the Plano, TX office, as the role requires in-office attendance twice per month. Candidates residing within 50 miles of a GRS Claims office in Suwanee, GA, or Chandler, AZ, will also be considered. Please note that this onsite attendance requirement is subject to change based on business needs.

Training is a critical component to your success and that success starts with reliable attendance.  Attendance and active engagement during training is mandatory.  

Training will require travel for 1 week to our office in Plano, TX in November.

Responsibilities:

  • Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact (injured workers, customers, witnesses, etc.) to gather information regarding injuries or loss refers tasks to auxiliary units as necessary and posts file accordingly.
  • Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources.
  • Manages an inventory of worker’s compensation claims, evaluates compensability/liability and losses, and negotiates settlements within prescribed limits. 
  • Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols.
  • Confirms or denies coverage based on facts obtained during the investigation and advises policyholders as to proper course of action.
  • Responsible for review, analysis, and disposition of assigned claims within authority limits and state compliance.
  • Updates file, strategizes and executes plans to mitigate exposure and increase disposal.
Qualifications
  • Effective interpersonal, analytical and negotiation abilities required.
  • Ability to provide information in a clear, concise manner with an appropriate level of detail.
  • Demonstrated ability to build and maintain effective relationships.
  • Demonstrated success in a professional environment; success in a customer service/retail environment preferred.
  • Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent.
  • Knowledge of legal liability, insurance coverage and medical terminology are helpful, but not mandatory.
  • Licensing may be required in some states.
About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices

  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

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About Liberty Mutual

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Since 1912, we've grown into the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. ​At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. We are headquartered in Boston, but our people, our customers and our reach span the globe. So to better serve our global customers and employees, we are organized into three business units.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

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