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Assistant Walmart Call Center Jobs in Raleigh, NC

Builders Mutual

Customer Service Representative I

Raleigh, NC · On-site

$15.50 - $21.25/hr

We are seeking an experienced CSR to assist customers with inbound calls to provide an exceptional ... Adhering to Customer Contact Center schedule to ensure call service levels are met and customer ...

Carolina Braces

Patient Care Coordinator

Raleigh, NC · On-site

$15.50 - $20.25/hr

Collect and enter accurate patient and insurance information * Assist with basic insurance ... Call center or phone-based customer service experience strongly preferred * Strong verbal and ...

Carolina Braces

Patient Care Coordinator

Raleigh, NC · On-site

$17 - $22.25/hr

Collect and enter accurate patient and insurance information * Assist with basic insurance ... Call center or phone-based customer service experience strongly preferred * Strong verbal and ...

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Assistant Walmart Call Center information

See Raleigh, NC salary details

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How much do assistant walmart call center jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for assistant walmart call center in Raleigh, NC is $18.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $20.58 per hour, depending on experience, location, and employer.

What are some common challenges faced by an assistant in a Walmart call center, and how can they be effectively managed?

Assistants in Walmart Call Centers often encounter high call volumes and the need to address a wide range of customer concerns efficiently. Balancing speed with quality of service can be challenging, especially during peak hours or promotional periods. Effective time management, active listening, and utilizing available support resources are key strategies to handle these challenges. Additionally, working closely with team leads and leveraging internal knowledge bases can help resolve complex issues and maintain customer satisfaction.

What is an assistant Walmart call center?

Assistant Walmart Call Center jobs involve supporting the operations of Walmart's customer service call centers. Employees in these roles typically handle customer inquiries, assist with order tracking, resolve issues, and provide information about Walmart products and services. They may also help escalate complex problems to supervisors, document customer interactions, and ensure a positive customer experience. Strong communication skills and the ability to work in a fast-paced environment are important for this job.

What are the key skills and qualifications needed to thrive as an assistant in a Walmart call center?

To thrive as an Assistant in a Walmart Call Center, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency is important for managing customer interactions and information efficiently. Excellent communication, patience, and stress management are crucial soft skills for handling diverse customer concerns and maintaining professionalism. These skills ensure effective resolution of customer issues, enhance customer satisfaction, and contribute to the overall success of the call center team.

What is the difference between Assistant Walmart Call Center vs Customer Service Representative?

AspectAssistant Walmart Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall center setting, fast-paced, team-orientedRetail or call center, customer-facing, dynamic
Employer & IndustryWalmart, retail industryVarious industries including retail, telecom, and services
Common Search & ComparisonYesYes

The Assistant Walmart Call Center typically involves supporting Walmart customers via phone or online, focusing on order assistance and issue resolution. Customer Service Representatives work across various industries, providing direct customer support. While both roles require strong communication skills and basic computer knowledge, the Assistant Walmart Call Center role is specific to Walmart's retail environment and call center operations, whereas Customer Service Representatives may work in diverse settings. Understanding these differences helps job seekers find the right fit based on industry and work environment preferences.

What are the most commonly searched types of Walmart Call Center jobs in Raleigh, NC?

The most popular types of Walmart Call Center jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Assistant Walmart Call Center jobs?

Cities near Raleigh, NC with the most Assistant Walmart Call Center job openings:

Assistant Walmart Call Center jobs near you
Infographic showing various Assistant Walmart Call Center job openings in Raleigh, NC as of June 2026, with employment types broken down into 4% As Needed, 43% Full Time, 45% Part Time, 1% Temporary, 6% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,307 per year, or $18.4 per hour.

Customer Service Representative I

Builders Mutual

Raleigh, NC • On-site

$15.50 - $21.25/hr

Other

PTO

Posted 24 days ago

Job description

Description
At Builders Mutual, we believe in the power of teamwork to get the job done right. Every day, our team delivers comprehensive commercial insurance and trusted safety solutions to protect and advance the unique needs of the contractor community. Rooted in teamwork, inclusion, expertise, and community, we work together to serve better, achieve more, and build lasting impact.
The OPPORTUNITY
Leverage your customer service experience and join our team as a Customer Service Representative! We are seeking an experienced CSR to assist customers with inbound calls to provide an exceptional customer experience on each call. The CSR will have a broad knowledge base of all functional areas in the company and can navigate seamlessly from one system to another. The Customer Service Representative should have a strong customer-focused attitude and the ability to thrive in a team environment. Because the success of our company is rooted in teamwork, the way we care about the people we work with and serve, this hybrid role will work in our Raleigh office a minimum of two days with the flexibility of working from home the remaining three days.
Your WORK as a Customer Service Representative will make a difference by:
  • Providing exceptional customer service in a fast-paced environment including inbound calls and emails from policyholders and agents according to service standards and procedures; call types will require knowledge of all lines of business, all states, policy level research and agency level research.
  • Adhering to Customer Contact Center schedule to ensure call service levels are met and customer satisfaction remains high.
  • Using CRM tool to consistently bring forward suggestions to enhance the customer experience.
  • Consistently meeting expectations of quality assurance program and productivity standards.
  • Shows full proficiency in all systems and program, including ImageRight, C.0, BOB 2.0, CRM, and phone systems
Skills to get the JOB done RIGHT:
  • 2+ years of experience in a CSR role, in a contact or call center environment
  • Previous insurance industry experience is preferred
  • Minimum of high school diploma, BA/BS degree preferred
  • Strong knowledge of customer service principles, including sound decision-making and negotiating skills.
  • Strong PC computer (MS Office, Outlook) skills; knowledge of policy processing systems, imaging systems and/or CRM systems is a plus.
  • Excellent customer relationship management skills required.
  • Ability to learn quickly and adapt to a changing environment
  • The desire to succeed in a call center environment
Your Employee Experience at Builders Mutual:
At Builders Mutual, we're intentional about creating a workplace where people can do meaningful work, feel supported by leaders who care, and grow their careers with confidence. Great workplaces don't just happen - they're built with intention. You'll also be part of a team where people show up as themselves, support one another, and take pride in what we're building together.
We support you with:
  • Competitive compensation and a performance bonus program
  • 3 weeks of PTO to start, plus your birthday off
  • A 37.5-hour workweek, with Fridays ending at 2:30 PM
  • Professional development through Builders University
  • Everyday Wins recognition with swag and extra time off
  • 8 paid Volunteer Time Off (VTO) hours to give back
  • Comprehensive benefits that support your wellbeing today and your future tomorrow

Builders Mutual is an Equal Opportunity Employer.

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