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Student Assistant - Information Technology (IT) Service Desk- Hybrid

University Enterprises, Inc.

Sacramento, CA • On-site

$22 - $30/hr

Other

Re-posted 20 days ago

Job description

Description
The California Health Care Benefits Exchange, Covered California (CVRDCA), is seeking to hire two (2) student assistants in the Information Technology Department to assist users on various hardware and software related issues and provide support to fellow team members.
Requirements
Conditions of
Employment
This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause.
Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department.
UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI student assistant position for a different UEI student assistant position should inform their supervisor in writing and provide at least a week's notice.
UEI is not a multi-state employer. UEI only employs candidates who live and work in the state of California. If selected for the position you must reside in California and all work must be performed in the state of California throughout the course of employment.
Prerequisites
Must be a college student attending classes during the regular term (Fall, Spring and Winter, if applicable), at one of the accredited colleges or universities on our affiliation list. To view our current affiliation list please paste the following URL into your browser: http://www.calinterns.org/wp-content/uploads/Affiliation_List.pdf
Students must be enrolled in at least: six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students.
Students declared major must match the major(s) listed in the job posting.
Majors/Fields of Study
Computer Information Systems, Computer Science and Engineering, or Management Information Systems (MIS).
Work Schedule
Flexible workdays and work hours, Monday - Friday, between 8 AM - 5 PM. The final work schedule will be determined by the supervisor.
Additional Work Schedule
Student Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday - Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring, and summer).
Compensation
$22.00 - $30.00 per hour.
Minimum Qualifications
  • Must have the ability to maintain confidentiality at all times.
  • Must have the ability to exercise critical thinking.
  • Must be able to maintain a professional attitude.
  • Must be punctual and exercise good judgement.
  • Previous experience in an information technology role with excellent customer service skills.

Preferred Qualifications
  • Individuals who are, or have been, a dependent child in foster care, a homeless youth or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility.

Duties and Responsibilities
  • Answer phone calls and emails regarding technical assistance requests.
  • Perform desk-side and onsite support.
  • Identify, research, and resolve technical problems.
  • Provide end-user support for business applications.
  • Document, track, and monitor all problems with a timely resolution.
  • Perform other related duties as assigned.

Physical Requirements
Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation.
Working Conditions
Work is performed in a hybrid environment.
Students/Employees will be required to work according to the current UEI remote workplace policy and sign a UEI Work from Home Agreement. The decision to permit an employee to work from home is at the discretion of the supervisor or employer and may, at any time and with or without cause, unilaterally terminate the option to work from home.
Application Instructions
Please complete all fields of the employment application. Include your educational history in the "Educational Experience" section and any employment history in the "Employment Experience" section of our application.
**In addition to your resume, please upload the following documents:
  • Please provide your expected graduation date and days available for the current or coming up semester.

Apply by: 8/30/2026
University Enterprises logo

About University Enterprises

Sourced by ZipRecruiter

As the nation’s leading university system, the CSU has pushed the boundaries of higher education for 60 years. We remain committed to delivering quality education, while fostering a culture of inclusion and understanding for our students and valued faculty and staff.

Industry

Colleges, universities, and professional schools

Company size

1,001 - 5,000 Employees

Headquarters location

Sacramento, CA, US

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