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Assistant Travel Operations Jobs in Virginia (NOW HIRING)

QinetiQ US

Defense Travel Coordinator

Chantilly, VA · On-site

$75K - $80K/yr

... and operation of the Proliferated Warfighter Space Architecture. SDA capitalizes on a unique ... Advise and assist customers in managing Government Travel Cards. * Prepare authorizations and ...

Loudoun County Government

Operations Assistant

Leesburg, VA · On-site

$53K - $91K/yr

Travel Coordination - Coordinate conference registrations, reserve hotel accommodation and arrange ... The Operations Assistant supporting the Medical Director will typically work Monday through Friday ...

Liberty

Hydaway Operations Assistant

Lynchburg, VA · On-site

$12.77/hr

The Hydaway Operations Assistant is responsible for performing operational tasks and maintaining ... If the employee is required to travel in performing the duties and responsibilities of the position ...

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Assistant Travel Operations information

What are some typical challenges faced by an Assistant Travel Operations professional, and how can they be addressed?

Assistant Travel Operations professionals often encounter challenges such as managing last-minute itinerary changes, coordinating with multiple vendors, and handling unexpected travel disruptions for clients. To address these, it's important to develop strong organizational skills, maintain clear communication with both clients and suppliers, and stay up-to-date with travel regulations and policies. Being proactive, adaptable, and resourceful helps ensure smooth travel experiences and builds trust with clients and team members.

What is the difference between Assistant Travel Operations vs Travel Coordinator?

AspectAssistant Travel OperationsTravel Coordinator
CredentialsTypically requires basic travel or administrative certificationsOften requires similar certifications, with additional customer service training
Work EnvironmentOffice-based, supporting travel teams and operationsOffice or client-facing, managing travel arrangements and client communication
Employer & Industry UsageUsed in corporate travel departments, travel agencies, and tour operatorsCommon in travel agencies, corporate travel teams, and event planning

While both roles support travel planning, Assistant Travel Operations focuses on supporting the overall travel process and internal operations, whereas Travel Coordinators primarily handle client bookings and direct communication. The roles often overlap but differ in scope and focus within the travel industry.

What are the key skills and qualifications needed to thrive as an Assistant Travel Operations professional, and why are they important?

To thrive as an Assistant Travel Operations professional, you need strong organizational skills, attention to detail, and a basic understanding of travel industry practices, often supported by a diploma or relevant experience. Familiarity with global distribution systems (GDS) like Amadeus or Sabre, booking platforms, and Microsoft Office is typically required. Excellent communication, problem-solving abilities, and a customer-oriented mindset help you excel in managing client needs and resolving travel issues. These skills are essential for ensuring smooth travel arrangements, maintaining customer satisfaction, and supporting efficient team operations.

What are Assistant Travel Operations?

Assistant Travel Operations professionals support the daily functions of travel agencies, tour operators, or corporate travel departments. They handle tasks such as booking flights and accommodations, preparing itineraries, managing travel documents, and providing customer service to travelers. Their role is essential for ensuring smooth travel experiences and efficient operations within the travel industry. They often coordinate with vendors, resolve booking issues, and maintain accurate records. Attention to detail and strong organizational skills are important for success in this position.
What are the most commonly searched types of Travel Operations jobs in Virginia? The most popular types of Travel Operations jobs in Virginia are:
What cities in Virginia are hiring for Assistant Travel Operations jobs? Cities in Virginia with the most Assistant Travel Operations job openings:
Assistant Travel Operations jobs near you

Senior Project Support / Federal Travel Help Desk Specialist - NASA Wallops

asrcfh

VA • Remote

Other

Posted 17 days ago

Job description

ASRC Federal AFSS is a premier provider of systems engineering, software engineering, system integration and project management services for real-time, mission-critical defense systems. We are seeking a Senior Project Support/Senior Federal Travel Help Desk Specialist to provide expert level support to a NASA contract in Wallops Island, VA.  

Job Description: 

The Senior Federal Travel Help Desk Specialist serves as a subject matter expert (SME) supporting NASA travel programs by providing comprehensive travel assistance to government and contractor personnel throughout the entire travel lifecycle.  

This position functions as a primary point of contact for travelers, travel arrangers, approving officials, and financial personnel by resolving complex travel issues, interpreting travel regulations, and providing expert guidance regarding authorizations, reservations, vouchers, reimbursements, and travel system functionality. 

Work Reporting Location: This position will begin as fully remote. Candidates must be located within a reasonable commuting distance of a NASA center, as the role is expected to transition to primarily in-office work based on program needs. 

Responsibilities:  

  • Travel Policy & Regulatory Guidance on NASA policy directives, NASA Procedural Requirements, and federal travel regulations. 

  • Help Desk Operations 

  • Travel Authorization Support for travelers, including but not limited to per diem eligibility, travel documentation & justification, lodging, and transportation. 

  • Travel Voucher Support to ensure compliance with federal regulations, allowable and non-allowable expenses, and guidance on returned travel vouchers. 

  • Travel Systems Support with ConcurGov (CGE) and Go.gov 

  • Process Improvement to assist with job aid development, FAQs, training materials, and developing standard operating procedures (SOPs). 

  • Communicating travel policy updates.  

  • Customer Service Excellence. 

  • Additional duties as assigned.  

Requirements: 

  • Individual must meet government NAC and citizenship/permanent residency requirements for access to NASA GSFC. Extensive background investigation will be performed as a requirement of the job. Some travel may be required. 

  • Comprehensive knowledge of Federal Travel Regulation (FTR). 

  • Experience with supporting NASA travel operations, NASA travel management systems and financial processes, coordinating international scientific or programmatic travel. 

  • Familiarity with Government Travel Charge Card (GTCC) and NASA Center travel office operations. 

  • Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams), Help Desk ticketing systems, Knowledge Management systems, Adobe Acrobat, SharePoint, and Virtual Meeting platforms. 

Desired:  

  • Certifications in Certified Government Travel Professional (CGTP), Global Travel Professional (GTP) 

Education and Experience: 

Education - Bachelor's degree: Equivalent combination of education and federal travel experience may be substituted. 

Experience- 

  • Four or more years of progressively responsible experience supporting federal government travel programs. 

  • Extensive experience interpreting and applying the Federal Travel Regulation (FTR). 

  • Demonstrated experience supporting federal travel help desk operations. 

  • Experience resolving complex travel authorization and voucher issues. 

  • Experience supporting high-volume federal customer service environments. 

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