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Assistant Trackman Baseball Jobs (NOW HIRING)

Customer Service Specialist

Phoenix, AZ · On-site

$17.50 - $23/hr

... if needed. * Assist new customers with onboarding by providing personalized guidance through ... Identify, diagnose, and resolve technical issues related to Trackman products and services ...

Customer Service Specialist

Phoenix, AZ

$17 - $22.25/hr

... if needed. * Assist new customers with onboarding by providing personalized guidance through ... Identify, diagnose, and resolve technical issues related to Trackman products and services ...

Maintain meticulous documentation to detail progress, methods, and versioning * Assist with the ... baseball-specific tools preferred (force platforms, IMUs, Hawk-Eye, Kinetrax, Trackman, etc ...

Maintain meticulous documentation to detail progress, methods, and versioning * Assist with the ... baseball-specific tools preferred (force platforms, IMUs, Hawk-Eye, Kinetrax, Trackman, etc ...

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How much do assistant trackman baseball jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for assistant trackman baseball in the United States is $67.68, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $92.31 per hour, depending on experience, location, and employer.

What are Assistant Trackman Baseball positions?

Assistant Trackman Baseball positions are roles that support the operation and management of TrackMan technology during baseball games and practices. TrackMan is a system that collects data on pitching, hitting, and fielding using radar and cameras, providing valuable analytics for coaches and players. Assistants usually help set up the equipment, monitor data collection, troubleshoot technical issues, and ensure the accuracy of the recorded information. This position is vital for teams looking to enhance player development and game strategy through advanced analytics.

What is the difference between Assistant Trackman Baseball vs Assistant Stat Crew Baseball?

AspectAssistant Trackman BaseballAssistant Stat Crew Baseball
Required CredentialsBasic knowledge of baseball, familiarity with Trackman technologyKnowledge of baseball statistics, experience with stat software
Work EnvironmentOn-field data collection, technology operationData entry, statistical analysis, game coverage
Employer & IndustrySports technology companies, professional and college teamsSports media, college and high school athletic departments

Assistant Trackman Baseball focuses on operating tracking technology during games, while Assistant Stat Crew Baseball emphasizes recording and analyzing game statistics. Both roles support team performance and require baseball knowledge, but they differ in technical versus statistical tasks.

What are the key skills and qualifications needed to thrive as an Assistant Trackman Baseball, and why are they important?

To thrive as an Assistant Trackman Baseball, you need a solid understanding of baseball analytics, data collection, and familiarity with player development concepts, often supported by a background in sports management or related fields. Proficiency with TrackMan systems, data analysis software (such as Excel or SQL), and video editing tools is typically required. Strong attention to detail, communication skills, and the ability to work collaboratively in a team environment are essential soft skills. These skills ensure accurate data capture, effective communication of insights, and meaningful contributions to player evaluation and development.

What are the main responsibilities of an Assistant Trackman in baseball during games and practices?

As an Assistant Trackman in baseball, you are primarily responsible for operating and monitoring the Trackman system to collect accurate ball and player tracking data during games and practices. This involves setting up the equipment, ensuring data is captured correctly, and troubleshooting any technical issues that arise. You’ll also be expected to collaborate closely with coaches, analysts, and other staff members to provide timely and organized data reports. Attention to detail and the ability to work efficiently in a fast-paced, team-oriented environment are key to success in this role.
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Customer Service Specialist

TrackMan A/S

Phoenix, AZ • On-site

$17.50 - $23/hr

Full-time

Posted yesterday


Job description

As a Customer Service Specialist, you'll be the frontline connection for customers seeking assistance. This role requires a passion for customer care, strong communication skills, and the ability to solve technical issues with a proactive approach. You'll play a key role in ensuring our customers have seamless, satisfying experiences with Trackman products, whether assisting them via phone, email, or chat.
Key Responsibilities
Customer Service:
  • Respond promptly to customer inquiries via phone and email, maintaining professionalism and empathy in every interaction.
  • Educate customers on product features, updates, and troubleshooting steps to empower them to utilize Trackman products fully.
  • Handle a high volume of incoming customer support requests, maintaining response time and quality standards.
  • Conduct proactive outreach to customers following up on recent interactions to confirm resolution satisfaction and offer additional assistance if needed.
  • Assist new customers with onboarding by providing personalized guidance through initial setup, configuration, and usage of Trackman products, ensuring they feel confident and fully equipped to use all key features and functionalities.

Customer Support:
  • Provide high-quality support and guidance to customers, addressing questions, troubleshooting issues, and ensuring efficient resolutions.
  • Identify, diagnose, and resolve technical issues related to Trackman products and services, documenting cases thoroughly in our support system.
  • Participate in team training sessions, knowledge-sharing meetings, and customer support improvement initiatives to stay current on product updates and new features.
  • Engage with international customers and coordinate with translation resources as needed to ensure clear and accurate support across multiple languages.

Internal Processes:
  • Collaborate with cross-functional teams to escalate complex cases when necessary and follow up to ensure timely solutions.
  • Document each interaction thoroughly in the customer support system, ensuring accurate records of issues, resolutions, and follow-up actions.

Education & Experience:
  • Proven experience in a customer service/support role, ideally within technology or a related industry.
  • Ability to manage multiple cases efficiently and prioritize tasks in a fast-paced environment.
  • Experience with remote troubleshooting, diagnostics, or technical support.
  • High school diploma or equivalent; additional education in IT, customer service, or a related field is a plus

Skills & Competencies:
  • Familiarity with sports technology, particularly golf, baseball, or similar fields.
  • Strong troubleshooting and problem-solving abilities with a keen eye for detail.
  • Excellent communication skills, both verbal and written, with a friendly, customer-centric attitude.

Technical Proficiency:
  • Proficiency in ticketing software such as Zendesk.
  • Proficiency with the Windows OS and general knowledge of computer systems; the additional understanding of networking systems is a plus
  • General knowledge of technologies, for example: TVs, Projectors, Monitors, Laptops, and Mobile Devices.
  • Proficiency in Microsoft Office applications and collaboration tools is essential for effective communication, teamwork, and presentation of technical information.

Join the home of a powerful sports brand and a one-of-a-kind technology
Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. Trackman's blend of cutting-edge technology, sports, and continued growth make our company an outstanding place to work. Our work culture is entrepreneurial, ambitious, and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud of working in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race.
We are a Danish company founded, owned, and managed since 2003 by three entrepreneurs with a strong passion for sports. Today, we have a global footprint with our headquarter located in Denmark (Hørsholm) and offices in New York, Phoenix, Poland, Tokyo and Seoul. We employ over 700 people worldwide, half of which work in Denmark, where most hardware and software products are developed, tested and manufactured.
Where innovation happens
At Trackman, we know that great people make great products. We believe that teams thrive and innovation sparks in an atmosphere where people are encouraged to think for themselves, where everybody's voices are heard, and where the best ideas prevail in the pursuit of the exceptional solution. This mix is what makes Trackman an inspiring company - for our customers and our colleagues.
Share our Passion!
Apply today and join a company with great technologies, passionate colleagues, and great opportunities to grow
Applications are continuously assessed, so please send your application as soon as possible.