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Assistant Total Wireless Jobs in Ohio (NOW HIRING)

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Assistant Total Wireless information

What is the difference between Assistant Total Wireless vs Customer Service Representative?

AspectAssistant Total WirelessCustomer Service Representative
Required CredentialsHigh school diploma, basic wireless industry knowledgeHigh school diploma, customer service skills
Work EnvironmentRetail stores, call centers, corporate officesRetail stores, call centers
Industry UsageWireless retail chains, telecom providersTelecom, retail, customer support
Common Search IntentAssist customers, sales support, product knowledgeHandle customer inquiries, resolve issues

Assistant Total Wireless roles typically focus on supporting sales and product knowledge within wireless retail environments, often requiring industry-specific knowledge. Customer Service Representatives handle customer inquiries and resolve issues across various industries, including telecom. While both roles involve customer interaction, Assistant Total Wireless positions are more sales and product-focused, whereas Customer Service Representatives emphasize support and problem-solving.

What are the most commonly searched types of Total Wireless jobs in Ohio?

The most popular types of Total Wireless jobs in Ohio are:

What are popular job titles related to Assistant Total Wireless jobs in Ohio?

For Assistant Total Wireless jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Assistant Total Wireless jobs in Ohio look for?

The top searched job categories for Assistant Total Wireless jobs in Ohio are:

What cities in Ohio are hiring for Assistant Total Wireless jobs?

Cities in Ohio with the most Assistant Total Wireless job openings:

Infographic showing various Assistant Total Wireless job openings in Ohio as of June 2026, with employment types broken down into 74% Full Time, 22% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

T-Mobile - Retail Assistant Manager - Ellet - Akron, OH

United Wireless

Akron, OH • On-site

$14 - $16/hr

Full-time

Medical, Dental, Life, PTO

Re-posted 17 days ago


Job description

Job Overview:Work closely with the Store Manager to lead and develop the store team.Support the company's mission of earning customer loyalty.Help Sales Representatives achieve success and reach performance goals.Foster a customer-first culture by promoting the company's core values.Ensure every customer has a seamless, confident, and solutions-oriented experience.Lead by example and contribute to a positive, high-performing team environment.Key Responsibilities:Coach and develop Sales Representatives to improve customer interactions and sales performance.Manage customer wait times to ensure a smooth and efficient in-store experience.Stay up to date on products, services, and leadership with best practices.Provide guidance and support to team members on sales and customer service strategies.Support store maintenance and ensure a clean, organized retail environment.Oversee visual merchandising and ensure displays meet company standards.Ensure compliance with retail procedures and operational guidelines.Help team members effectively use store systems, tools, and communications.Drive financial performance by monitoring key performance indicators (KPIs).Assist in controlling store expenses and managing discounts appropriately.Uphold and enforce United Wireless policies and procedures.Contribute to achieving store sales, operational, and customer satisfaction goals.Other duties as assigned.Requirements:Must be at least 18 years old.Must be authorized to work in the United States.High school diploma, GED, or equivalent required.1-2 Years of customer service and/or sales experience, preferably in a retail environment.Reliable transportation required.Flexible schedule required for Full-Time employees.No prior experience is necessary.Passion for helping customers and providing excellent service.Ability to stand for extended periods and perform physical tasks as needed.We are committed to fostering an inclusive workplace, and reasonable accommodations can be provided to support individuals with disabilities in performing essential job functions.Benefits (Full-Time Employees):Health, Dental, and VisionSTD, LTD & Life InsurancePaid Time Off (PTO)Employee Phone Discount on ServiceAdditional T-Mobile PerksPay & Compensation:This is an hourly position with competitive pay based on experience and qualifications.Employees are also eligible to earn uncapped commission, providing additional earning potential based on individual performance.Total compensation will vary based on hourly wages, sales performance, and commission earnings.About United Wireless:At United Wireless, we are more than just a retailer-we are a family. Headquartered in Farmington Hills, Michigan and Established in 2007, we have grown to over 125 locations in 13 states, making us one of the fastest-growing wireless retailers in the nation. Our success is built on a commitment to excellence, opportunity, and a culture that feels like home. Our core value, #BeTheBestU, is at the heart of everything we do. It drives us to empower our team members to reach their fullest potential, both personally and professionally. As an equal-opportunity employer, we foster an inclusive culture where everyone can grow and succeed. United Wireless is on a mission to continue expanding while maintaining the strong, supportive culture that sets us apart. If you're looking for a company that values teamwork, growth, and innovation, United Wireless is the place for you!