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Assistant Shopify Customer Service Jobs in Missouri

Hobby Lobby Careers

Customer Service Manager

O Fallon, MO · On-site

$20.15 - $21.15/hr

Perform duties as front-end manager * Assist customers with returns * Manage registers * Assist customers as needed * Provide excellent customer service Starting full-time range - $20.15 - $21.15 per ...

Moser's

Customer Service Representative

Columbia, MO · On-site

$15.50 - $17/hr

As a Customer Service Representative, you'll assist customers, support front-end operations, and help create a positive shopping experience in a fast-paced grocery store environment. What You Get

Moser's

Customer Service Representative

Columbia, MO · On-site

$15.50 - $17/hr

As a Customer Service Representative, you'll assist customers, support front-end operations, and help create a positive shopping experience in a fast-paced grocery store environment. What You Get

Midas

Customer Service Representitve

Florissant, MO · On-site

$14.75 - $20/hr

We are looking for Customer Service Representative to maintain excellent customer relations during the reception and delivery of the vehicles being repaired as well as assist in various functions of ...

Hobby Lobby

Customer Service Manager

Saint Peters, MO · On-site

$20.15 - $21.15/hr

Manage registers * Assist customers as needed * Provide excellent customer service Starting full-time range - $20.15 - $21.15 per hour - Requirements * Excellent Customer Service Skills * Basic ...

Hobby Lobby

Customer Service Manager

O Fallon, MO · On-site

$20.15 - $21.15/hr

Manage registers * Assist customers as needed * Provide excellent customer service Starting full-time range - $20.15 - $21.15 per hour Starting part-time and seasonal range - $15.75 - $16.75 per hour ...

Midas

Customer Service Representitve

Black Jack, MO · On-site

$15 - $20.50/hr

We are looking for Customer Service Representative to maintain excellent customer relations during the reception and delivery of the vehicles being repaired as well as assist in various functions of ...

Midas

Customer Service Representitve

Florissant, MO · On-site

$14.75 - $20/hr

We are looking for Customer Service Representative to maintain excellent customer relations during the reception and delivery of the vehicles being repaired as well as assist in various functions of ...

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All JobsShopify Customer Service JobsAssistant Shopify Customer Service JobsAssistant Shopify Customer Service Jobs in Missouri

Assistant Shopify Customer Service information

What is an Assistant Shopify Customer Service?

Assistant Shopify Customer Service representatives are professionals who support customers using Shopify, an e-commerce platform. They assist customers with account setup, troubleshooting, order management, payment issues, and general inquiries via email, chat, or phone. Their goal is to ensure a positive customer experience and help merchants resolve any problems quickly. They may also provide guidance on Shopify features and best practices. Good communication skills and familiarity with the Shopify platform are essential for this role.

What are the key skills and qualifications needed to thrive as an Assistant Shopify Customer Service?

To thrive as an Assistant Shopify Customer Service representative, you need a strong understanding of e-commerce processes, Shopify platform experience, and customer support expertise, often backed by prior service roles or relevant training. Familiarity with customer relationship management (CRM) systems, helpdesk tools like Zendesk, and basic troubleshooting of Shopify apps is typically required. Strong communication, patience, problem-solving, and a customer-first attitude are essential soft skills for this position. These abilities ensure timely and effective resolution of customer issues, contributing to customer satisfaction and business success.

How does an Assistant Shopify Customer Service typically collaborate with other departments to resolve customer issues?

As an Assistant Shopify Customer Service representative, you will frequently work with teams such as fulfillment, inventory management, and technical support to address and resolve customer concerns. For instance, if a customer reports a shipping issue, you may need to coordinate with the warehouse or logistics team. Similarly, for technical problems with a Shopify storefront, you might escalate tickets to IT or development teams. Effective communication and teamwork are essential, as you act as a liaison to ensure customers receive timely and accurate solutions.

What is the difference between Assistant Shopify Customer Service vs Shopify Customer Support Specialist?

AspectAssistant Shopify Customer ServiceShopify Customer Support Specialist
CredentialsHigh school diploma or equivalent; basic familiarity with ShopifySimilar; often requires experience with Shopify platforms
Work EnvironmentOnline, remote customer service teamsOnline, remote support teams, sometimes in call centers
Industry UsageRetail, e-commerce stores using ShopifySame; e-commerce businesses on Shopify platform
Search & Comparison IntentYes; often compared for entry-level support rolesYes; more specialized support roles in Shopify

Both roles involve assisting Shopify store customers, but the Assistant Shopify Customer Service typically handles basic inquiries and support tasks, while the Shopify Customer Support Specialist may handle more complex issues and technical support. The roles are similar in credentials and work environment, often overlapping in e-commerce settings.

What are the most commonly searched types of Shopify Customer Service jobs in Missouri?

The most popular types of Shopify Customer Service jobs in Missouri are:

What are popular job titles related to Assistant Shopify Customer Service jobs in Missouri?

For Assistant Shopify Customer Service jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Assistant Shopify Customer Service jobs in Missouri look for?

The top searched job categories for Assistant Shopify Customer Service jobs in Missouri are:

Assistant Shopify Customer Service jobs near you
Infographic showing various Assistant Shopify Customer Service job openings in Missouri as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

Customer Service Lead

SUNNY DISTRIBUTOR INC.

California, MO • On-site

$60 - $80/hr

Other

Posted 6 days ago

Job description

Customer Service Lead

We are seeking a Customer Service Lead to support and guide our Customer Service team in delivering an exceptional customer experience. This role will serve as a key point of contact between customer service representatives, leadership, and cross-functional teams to ensure daily operations run efficiently and customer concerns are resolved quickly and effectively.


Responsibilities

  • Provide daily guidance, coaching, and support to Customer Service Representatives to ensure productivity, quality, and customer satisfaction goals are met.

  • Monitor team performance, identify opportunities for improvement, and provide constructive feedback and coaching.

  • Assist with onboarding and training new team members on customer service procedures, systems, and company policies.

  • Serve as a resource for escalated customer concerns and assist team members with complex cases.

  • Promote a positive, collaborative, and customer-focused team environment.

  • Handle escalated customer inquiries and complaints with professionalism, empathy, and effective problem-solving.

  • Ensure customers receive timely, accurate, and consistent support across all communication channels (phone, email, chat, and other platforms).

  • Identify recurring customer issues and collaborate with internal teams to improve customer satisfaction.

  • Monitor customer feedback and recommend solutions to improve the overall customer experience.

  • Assist with maintaining and improving customer service workflows, SOPs, and knowledge resources.

  • Review customer service metrics, including response times, resolution rates, customer satisfaction scores, and ticket volume trends.

  • Partner with Customer Service leadership to implement process improvements and improve team efficiency.

  • Support Zendesk/help center updates, including macros, templates, and customer-facing resources.

  • Identify opportunities to improve automation, documentation, and customer support tools.

  • Work closely with Operations, Product, E-Commerce, and other departments to resolve customer issues and improve processes.

  • Communicate customer insights and trends to relevant teams to support product and service improvements.

  • Assist with special projects related to customer experience initiatives.


Qualifications

  • 3+ years of customer service experience, with experience in a lead, senior representative, or supervisory capacity preferred.

  • Strong understanding of customer service operations, ticket management systems, and support workflows.

  • Experience with Zendesk or similar customer support platforms preferred.

  • Excellent communication, leadership, and interpersonal skills.

  • Strong problem-solving skills with the ability to handle difficult customer situations professionally.

  • Ability to analyze customer service data and identify trends or improvement opportunities.

  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

  • Experience training, coaching, or mentoring team members preferred.

  • Proficiency with Microsoft Office Suite and customer service tools.

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