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Assistant Reservations Manager Jobs in Reno, NV (NOW HIRING)

SBR Management LLC

Front Desk Associate

Truckee, CA · On-site

$23/hr

Responsibilities include managing check-in and check-out procedures, handling reservations ... Furthermore, this position will work closely with event coordinator and assist with any community ...

Valor Hospitality Partners

Guest Services Agent

Carson City, NV · On-site

$14.75 - $18.50/hr

Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in ... Manage phone activity including providing general knowledge to callers. * Cancel room reservations ...

Valor Hospitality Partners

Guest Services Agent

Carson City, NV · On-site

$14.75 - $18.50/hr

Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in ... Manage phone activity including providing general knowledge to callers. * Cancel room reservations ...

Roberts Resorts

Front Desk Associate

Truckee, CA · On-site

$16 - $20.50/hr

Responsibilities include managing check-in and check-out procedures, handling reservations ... Furthermore, this position will work closely with event coordinator and assist with any community ...

Troon

Host/Hostess

Truckee, CA · On-site

$16.90/hr

Manage reservations and seating arrangements to optimize the flow of guests. * Maintain a clean and ... Answer phone calls and take reservations with professionalism and courtesy. * Assist with seating ...

Western Partitions, Inc.

Admin Assistant

Reno, NV · On-site

$18 - $24.25/hr

Event coordination, lunch event planning, travel reservations. * Check stock of paper towels ... management, and Coffee services. * Be creative in the development of new systems, forms, and ideas ...

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All JobsReservations JobsAssistant Reservations Manager JobsAssistant Reservations Manager Jobs in Reno, NV

Assistant Reservations Manager information

See Reno, NV salary details

$28.9K

$59.6K

$108.7K

How much do assistant reservations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for assistant reservations manager in Reno, NV is $59,598.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $69,800.00 per year, depending on experience, location, and employer.

What does an assistant reservations manager do?

An Assistant Reservations Manager supports the Reservations Manager in overseeing the reservations department of a hotel, resort, or similar business. Their duties include managing daily reservation operations, supervising reservation agents, ensuring high levels of customer service, and optimizing room occupancy rates. They also assist in training staff, handling guest inquiries or complaints, and coordinating with other departments to ensure efficient booking processes. The role requires strong organizational, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as an assistant reservations manager?

To thrive as an Assistant Reservations Manager, you typically need experience in hospitality or customer service, strong organizational abilities, and familiarity with reservation procedures, often supported by a relevant diploma or degree. Proficiency in property management systems (PMS) like Opera, booking engines, and Microsoft Office is essential, and certifications in hospitality management can be advantageous. Exceptional communication, problem-solving, and leadership skills help you stand out by ensuring smooth team coordination and guest satisfaction. These skills are vital for optimizing occupancy, streamlining operations, and delivering excellent service in a competitive hospitality environment.

What are the most common challenges faced by an assistant reservations manager, and how can they be addressed?

One of the main challenges for an Assistant Reservations Manager is balancing high volumes of booking requests while ensuring accuracy and customer satisfaction. This often requires strong organizational skills, attention to detail, and the ability to remain calm under pressure. Collaborating closely with front office, sales, and event teams is essential to manage overbookings or special requests efficiently. Implementing effective communication and using reservation management systems can help streamline workflows and minimize errors. Continuous training and staying updated on system upgrades also contribute to smoother operations.

What is the difference between Assistant Reservations Manager vs Reservations Agent?

AspectAssistant Reservations ManagerReservations Agent
ResponsibilitiesOversees reservation processes, manages staff, and supports the Reservations ManagerHandles booking inquiries, confirms reservations, and provides customer service
CredentialsTypically requires experience in reservations, customer service, and sometimes supervisory skillsUsually requires customer service experience and familiarity with reservation systems
Work EnvironmentOffice setting, often in hotels, resorts, or travel companiesFront desk or call center environment within similar industries

The main difference is that the Assistant Reservations Manager has supervisory and administrative duties, overseeing reservation teams, while the Reservations Agent focuses on direct customer interactions and booking tasks. The Assistant Reservations Manager plays a leadership role, whereas the Reservations Agent handles day-to-day reservations.

What are popular job titles related to Assistant Reservations Manager jobs in Reno, NV?

For Assistant Reservations Manager jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Assistant Reservations Manager jobs in Reno, NV look for?

The top searched job categories for Assistant Reservations Manager jobs in Reno, NV are:

What cities near Reno, NV are hiring for Assistant Reservations Manager jobs?

Cities near Reno, NV with the most Assistant Reservations Manager job openings:

Assistant Reservations Manager jobs near you
Infographic showing various Assistant Reservations Manager job openings in Reno, NV as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $59,598 per year, or $28.7 per hour.

Front Desk Associate

SBR Management LLC

Truckee, CA • On-site

$23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Job Type
Full-time
Description
About Roberts Resorts & Communities
This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfill dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.
Position Summary
The Front Desk Associate serves as the initial point of contact for guests and visitors, delivering outstanding customer service and support. Responsibilities include managing check-in and check-out procedures, handling reservations, addressing inquiries, and maintaining smooth front desk operations. Furthermore, this position will work closely with event coordinator and assist with any community events and social media posts
Performance Objectives
  • Establish positive relationships with guests, residents, prospective residents, and vendors through courteous and professional interactions
  • Efficiently manage incoming calls, handling reservations and addressing customer inquiries promptly and accurately
  • Provide assistance and respond to queries via online chat to enhance customer experience
  • Report resort comments, suggestions, and complaints to the General Manager for timely resolution
  • Conduct seamless check-in and check-out processes, managing reservations and accommodating walk-in guests effectively
  • Collect rent, deposits, and payments for various services using Rent Manager and Camp spot platforms
  • Initiate collection calls for site rental payments as instructed, ensuring timely payments
  • Utilize email communication to correspond with residents and potential guests as required
  • Maintain organized resort files, reports, and records, ensuring accuracy and completeness
  • Upload resident files and communications to Rent Manager for documentation and tracking purposes
  • Prepare and distribute resort communications such as newsletters, rule reminders, and violation notices
  • Monitor office supplies inventory and place orders as necessary to ensure availability
  • Manage mail and packages, sorting and distributing them to designated mailboxes
  • Secure documents for leases and maintain confidentiality of sensitive information
  • Input meter readings accurately to track usage and manage utility billing processes
  • Coordinate with maintenance personnel to address guest concerns and resolve any potential issues promptly
  • Assist with community events planning, execution and social media posts.
  • Performs other related duties as assigned

Requirements
Key Competencies
  1. Customer Service Skills: Proficient in providing outstanding service to guests and residents, ensuring their needs are met with excellence.
  2. Communication: Demonstrates effective verbal and written communication skills to interact professionally with guests, residents, and team members.
  3. Multitasking: Capable of efficiently managing multiple tasks such as check-ins, reservations, and guest inquiries simultaneously.
  4. Attention to Detail: Possesses keen attention to detail to ensure accuracy in handling payments, reservations, and administrative tasks.
  5. Adaptability: Adapts to various situations and addresses guest needs promptly and professionally.
  6. Problem-Solving: Exhibits strong problem-solving abilities to resolve guest complaints or issues effectively and find suitable solutions.
  7. Organization: Maintains orderly records, manages office supplies, and handles administrative tasks effectively.
  8. Computer Proficiency: Proficient in using property management software and Microsoft Office applications.
  9. Positive Attitude: Maintains a positive attitude and enthusiasm for delivering outstanding service, contributing to a welcoming and hospitable environment at the front desk.

Education & Experience
  • High school diploma or equivalent required
  • Prior experience in customer service, front desk operations, or hospitality industry is preferred but not required.
  • Proficiency in using computer systems, including property management software and Microsoft Office suite, is desirable.
  • Strong communication and interpersonal skills are essential, along with the ability to multitask and work in a fast-paced environment.

Physical Requirements
  • Constantly sit, talk, or hear; Frequently use hands.
  • Manual dexterity for handling paperwork and using office equipment.
  • Clear vision and hearing for reviewing documents and communicating effectively.
  • Capability to lift up to 10 pounds.

Benefits and Perks
We believe in taking care of our team so they can thrive both at work and in life. As a full-time employee, you'll enjoy a comprehensive benefits package designed to support your health, growth, and lifestyle, including:
  • Medical, Dental, and Vision coverage for you and your dependents
  • Employer-paid life insurance for peace of mind
  • A full menu of voluntary coverages - STD, LTD, Accidental, Critical Illness, Hospital Indemnity, Pet Insurance, and Legal Service Plans
  • 80 hours of PTO plus 11 paid holidays to recharge and refresh
  • 401(k) with a 3% company match to invest in your future
  • The chance to be part of an inclusive, supportive community where your contributions matter
  • Complimentary stay at one of our resorts - enjoy the lifestyle you help create!

Commitment to Diversity
Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.
Salary Description
$23/hour

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