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Assistant Operations Manager Jobs in Markham, ON

Teleperformance

Operations Manager

Toronto, ON · On-site

CA$52K/yr

About the Job The Operations Manager is accountable for end-to-end performance of the assigned customer operations team. This role owns client delivery, operational excellence,peopleleadership, and ...

Jysk Canada

Operations Manager

Whitby, ON

CA$50K - CA$55K/yr

As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ... You will also assist the store management team in instilling company values and customer promises ...

Cybrid

Operations Manager

Toronto, ON · On-site

CA$130K - CA$175K/yr

The Opportunity We're looking for an Operations Manager to build the operating backbone that supports Cybrid as we scale. You'll own the processes that keep a fast-moving, cross-functional company ...

Rentokil Initial

Operations Manager

Toronto, ON · On-site

Operations Manager will be responsible for training, leading and developing a team of service technicians. They will help achieve sales and revenue goals, client loyalty and retention, as well as ...

JYSK Canada

Operations Manager

Whitby, ON

As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ... You will also assist the store management team in instilling company values and customer promises ...

Teleperformance

Operations Manager

Toronto, ON

CA$52K/yr

About the Job The Operations Manager is accountable for end-to-end performance of the assigned customer operations team. This role owns client delivery, operational excellence,peopleleadership, and ...

The Brick

Operations Manager

Toronto, ON

Reporting to the Store Manager, the Operations Manager will have the following responsibilities: * Implement, communicate and ensure compliance with all operating procedures, processes and policies

Crownholdings

Operations Manager

Toronto, ON · On-site

Directly supports the plant manager in all aspects of daily plant operations. Assume all duties and responsibilities of the acting plant manager when needed. * Interacts with plant management to ...

Acosta

Operations Manager

Toronto, ON · On-site

The Manager of Operations is responsible for the operational effectiveness of a program for our clients which may include sales and training, agency / promotional events and/or product demonstrations.

Mondo

Workplace Operations Manager

Toronto, ON · Remote

S.-based Workplace team to address operational requests and escalate issues as needed * Assist with ... Comfortable managing vendors, facilities requests, and general office operations independently

Sephora

Operations Manager, Stores

Toronto, ON

CA$54K - CA$74K/yr

The Operations Manager reports directly to our Store Operations & Talent Assistant Store Director and works in tandem with our Client Experience and Beauty Services Managers. What you'll be doing as ...

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All JobsOperations JobsAssistant Operations Manager JobsAssistant Operations Manager Jobs in Markham, ON

Assistant Operations Manager information

See Markham, ON salary details

$20.8K

$45.2K

$72.9K

How much do assistant operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for assistant operations manager in Markham, ON is $45,211.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,053.00 and $52,106.00 per year, depending on experience, location, and employer.

What are some common challenges faced by assistant operations managers, and how can they be effectively addressed?

Assistant Operations Managers often encounter challenges such as coordinating cross-departmental communication, managing competing priorities, and ensuring operational efficiency under tight deadlines. Effective strategies include maintaining clear communication channels with both frontline staff and upper management, using project management tools to track progress, and being adaptable to shifting business needs. Building strong relationships within the team and proactively identifying process improvements can also help mitigate these challenges and contribute to overall organizational success.

What is an assistant operations manager?

Assistant Operations Managers support the Operations Manager in overseeing the daily activities of a business or organization. They help coordinate staff, ensure efficient workflows, handle administrative tasks, and resolve operational issues. Their goal is to maintain smooth operations, improve productivity, and support the implementation of company policies. Assistant Operations Managers often serve as a bridge between upper management and frontline employees, ensuring effective communication and execution of business strategies.

How much do assistant operations managers make in the US?

Assistant operations managers in the US typically earn an average salary of around $50,000 to $70,000 per year, depending on experience, industry, and location. They often have responsibilities such as overseeing daily operations, coordinating teams, and implementing process improvements.

How much do assistant operations managers make?

Assistant operations managers in the US typically earn between $45,000 and $70,000 annually, depending on experience, industry, and location. They often require strong organizational and leadership skills and may oversee daily operations, staff, and process improvements.

What does an assistant operations manager do?

As an assistant operations manager, you perform a variety of duties related to the daily administrative operations of a business or organization. Your job may include training new staff, helping the operations manager develop a budget, ensuring that employees adhere to all health and safety codes, and improving the efficiency and productivity of units and departments. Depending on your chosen industry, the qualifications and experience required to become an assistant operations manager may vary, but as with almost every field, an assistant managerial position may transition into a more senior management career.

What are the key skills and qualifications needed to thrive as an assistant operations manager, and why are they important?

To thrive as an Assistant Operations Manager, you need strong organizational, analytical, and leadership skills, often supported by a degree in business or a related field and relevant experience. Familiarity with enterprise resource planning (ERP) systems, project management tools, and data analysis software is typically required. Excellent communication, problem-solving abilities, and adaptability distinguish top performers in this role. These skills ensure efficient operations, effective team coordination, and the ability to respond proactively to challenges in a dynamic business environment.
More about Assistant Operations Manager jobs
What are popular job titles related to Assistant Operations Manager jobs in Markham, ON? For Assistant Operations Manager jobs in Markham, ON, the most frequently searched job titles are:
What job categories do people searching Assistant Operations Manager jobs in Markham, ON look for? The top searched job categories for Assistant Operations Manager jobs in Markham, ON are:
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Assistant Operations Manager jobs near you
Infographic showing various Assistant Operations Manager job openings in Markham, ON as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $45,211 per year, or $21.7 per hour.

Operations Manager

Teleperformance

Toronto, ON • On-site

CA$52K/yr

Full-time

Medical, Dental, PTO

Re-posted 13 days ago

Teleperformance rating

5.5

Company rating: 5.5 out of 10

Based on 188 frontline employees who took The Breakroom Quiz

43rd of 71 rated call and contact centers

Job description

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

The Operations Manager is accountable for end-to-end performance of the assigned customer operations team. This role owns client delivery, operational excellence,peopleleadership, and financial outcomes, ensuring service levels are met while driving continuous improvement, employee engagement, and sustainable growth.

Responsibilities

Customer Management

  • Takesfull ownership of the aligned team's performance and client satisfaction.

  • Develops strategic and tactical plans to proactively address client needs, emerging trends, and industry best practices.

  • Buildsdeepunderstanding of client processes andidentifiesopportunities for value addition.

  • Representsoperations in client-facing forums including WBRs and MBRs.

Operational Excellence

  • Monitors and ensures adherence to Service Level Agreements (SLAs).

  • Tracks attrition,maintainsEarly Warning System (EWS) trackers, and conducts quarterly audits.

  • Partners with Workforce Management, Recruitment, and Clients onmanpowerplanning.

  • Analyzes performance metrics,identifiesprocess gaps, and collaborates with Quality and Training teams to implement corrective actions.

  • Acts as a subject matter expert for the process andleadsresolution of internal and external escalations.

  • Partners with Director / Senior Director to design and implement effective incentive structures to drive performance.

People & Culture

  • Coaches and develops Team Managers, Team Leaders, Coaches, and Agents to drive performance and career growth.

  • Manages performance issues and partners with HR on separation cases andtimelybackfills.

  • Handlesescalations related to people management, training guidelines, compliance, and complaints.

  • Conducts regular skip-level meetings and ensures feedback is actioned and cascaded to relevant departments.

  • Identifieshigh-potential talent and drives succession planning across all levels.

  • Owns performance management, compensation inputs, and rewards & recognition initiatives.

Financial Management

  • Manages operational costs while ensuring revenue targets are achieved.

  • Ensuresoptimaloccupancy andutilizationlevels.

  • Oversees team budgets, engagement funds, andtimelysubmission of billing information.

  • Maintains required headcount levels and buffer percentages for the process.

Preferred Skills

  • Strong business acumen with a solid understanding of customer operations and service delivery models.

  • Excellent verbal and written communication skills with strong presentation capabilities.

  • Proven stakeholder management and client engagement experience.

  • Demonstrated ability to analyze performance metrics and drive process improvements.

  • Strong coaching andpeopledevelopment skills.

Critical Competencies

  • Delivers Customer Service Excellence

  • Supports Innovation & Continuous Improvement

  • Builds Collaborative Relationships

  • Coaches & Develops Others

Benefits & Perks

  • Established career path supported by self-assessments, virtual training, and guided curriculum thatallowfor vertical and horizontal growth throughour multiplelines of business.

  • Robust career path with a full development plan and the opportunity to grow in the organization.

  • Paid9weeksoftraining(,2 weeks annual leave.

  • Continuous learning through progressive training that is specific to your tenure and skills.

  • Competitive salary with incentive programs

  • Positive and supportive environment

  • Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Salary

  • $52,000 annually

Location

  • Candidates areadvised to bewithin travel distance from our primary locations: Yonge- Eglinton Midtown Toronto

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited toparticipatein the selection process, we are committed toaccommodatingyou to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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