Assistant Operations Director Jobs in Spokane, WA

Committed to bringing healthcare into communities and communities into healthcare since 1978, NEW Health is rural northeast Washington's leading non-profit primary care provider. We treat all patients with the respect they deserve while providing high-quality, integrated medical, dental, behavioral health, and pharmacy services.

NEW Health has been named one of the best places to work in the Inland Northwest! We set the standard to advance employees within our organization and hold ourselves accountable by tracking employee advancement as one of our key performance indicators. Our workforce development program, NEW Health University, is nationally recognized for developing local career pathway training. We provide all of our staff with paid, on-the-job training to ensure you are confident and successful in your position.

Your Career Pathway with NEW Health

We create pathways for career growth within NEW Health. To support this, we provide all employees with monthly paid training and additionally offer tuition reimbursement and one-on-one career planning. There are many paths to grow your career within NEW Health; here are some examples:

Front Desk -> Medical Assistant Apprentice -> Certified Medical Assistant -> Assistant Operations Manager -> Clinic Operations Manager

Dental Assistant Trainee -> Dental Assistant -> Assistant Operations Manager ->Care Coordination Manager

Pharmacy Assistant -> Pharmacy Technician Apprentice -> Pharmacy Technician -> 340B Specialist

Benefits with You and Your Family in Mind

• Up to three weeksof paid time off your first year plusnine paid holidays
• Free Life Flight membership for your family
• No-cost medical, dental, andvision insurance for employees
• Health Savings Account and Flexible Spending Account options
• 401(k) plan with matching contribution
• Continuing education, license, and tuition reimbursement opportunities
• The above list is not inclusive of all full-time employee benefits and is dependent upon eligibility criteria.

Purpose of Job:

Improve the overall health of the communities we serve by managing patient care at assigned medical clinic by performing the duties listed below. This position is part of a multi-disciplinary team that provides quality patient care in our patient centered medical home model.

Essential Duties and Responsibilities:

• Greets variety of patients and escorts to exam room; informs patient of time delays throughout visit.
• Prepares patients for provider; anticipates needs of provider to maintain efficient patient flow.
• Performs phlebotomy and laboratory procedures as directed by provider;
• Performs and documents injections and immunizations.
• Ensures exam rooms are clean, stocked, and ready for patients.
• Cleans, prepares, and sterilizes instruments.
• Assists provider with procedures, exams and patient education.
• Manages appropriate patient referrals and required documentation.
• Observes and follows required safety protocols, including handling and disposal of sharps, use of personal protective equipment, exposure to blood borne pathogens, and general safety of employees and patients.
• Answers telephones, schedules patients, and supports care team members.
• Obtain written orders from provider.
• Works within scope of practice, as determined by Washington State Department of Health, at all times.
• Performs other duties as assigned.
• Travel may be required.

Qualifications:

Education/Experience: Completion of medical assistant training through a post-secondary school or college program accredited by the Accrediting Bureau of Health Education School (ABHES) or the Commission on Accreditation of Allied Health Education Programs (CAAHEP) required. Certification through the American Association of Medical Assistants (AAMA), Certified Clinical Medical Assistants (CCMA) or National Center for Competency Testing (NCCT) required within 120 days of hire. Medical Assistant- Certified credential issued by Washington State Department of Health within 120 days of hire. Previous experience in a community health clinic preferred. Experience with EHR preferred.

Skills: Excellent customer service, oral and written communications skills required. Compassion for patients required. Must be able to work well in team environment. Ability to multi-task in fast-paced work environment, with ability to anticipate future needs. Basic computer user skills required. Medical terminology and accurate spelling ability required. CPR/AED certified for a Health Care Provider.

Physical Demands:

Medical Assistants are required to stand, sit, and be mobile 1/3rd to 2/3rds of the time. They are required to use hands to finger, handle or feel over 2/3rds of the time, as well as reach with hands and arms. Climbing or balancing occurs less than 1/3rd of the time; while stooping, kneeling or crouching occurs between 1/3rd and 2/3rds of the day. Communicating by talking/ hearing occurs over 2/3rds of the day. Amount of time spent lifting or exerting force is about 50% for up to 10lbs and less than 1/3rd of the time up to 25lbs. Rarely is there a need to lift more than 26lbs.