Assistant Ombudsman Jobs in Florida (NOW HIRING)

Requisition No: 879138
Agency: Business and Professional Regulation
Working Title: REGULATORY SPECIALIST II - 79011329
Pay Plan: Career Service
Position Number: 79011329
Salary: $1,425.13 - $1,466.77 Biweekly
Posting Closing Date: 09/03/2026
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Division of Florida Condominiums, Timeshares and Mobile Homes
Regulatory Specialist II
Position Number: 79011329
Hiring Salary: $1,425.13 - $1,466.77 Biweekly
**Open Competitive**
Anticipated Vacancy
Our Organization and Mission:
The Department of Business and Professional Regulation (DBPR) is the agency charged with licensing and regulating State of Florida businesses and professionals, such as cosmetologists, veterinarians, condominiums, hotels, and restaurants. Our mission is to license efficiently and regulate fairly, and we strive to meet this goal in our day-to-day operations.
The Work You Will Do:
This position is located within the Fort Lauderdale office of the Division of Florida Condominiums, Timeshares, and Mobile Homes. The position clarifies Florida Statutes and directly assists constituents in resolving issues. This role involves validating petitions for an election monitor and acting as a liaison between unit owners, the condominium association, and the election monitor.
Your Specific Responsibilities:
The incumbent in this position is responsible for:

• Receive, investigate, respond to, resolve, and maintain data on inquiries, complaints, and disputes between the division, unit owners, boards of directors, board members, community association managers, and other affected parties.
• Monitor and review procedures and disputes concerning condominium elections and meetings; draft recommendations for enforcement action to the Division of Florida Condominiums, Timeshares and Mobile Homes.
• Maintain case files and data on inquiries, complaints, and disputes received and processed.
• Assist in the preparation and distribution of education and reference materials and resources. Draft correspondence as directed by the Ombudsman or Attorney.
• Conducts authorized travel.
• Performs other duties as assigned.

Minimum Requirements:

• Must have two (2) years of customer service experience.
• Valid driver's license

Knowledge, Skills & Abilities:

• Knowledge of Chapter 718, Florida Statutes, and the administrative rules governing condominiums.
• Knowledge and understanding of the condominium concept of ownership.
• Knowledge of Robert's Rules of Order and the ability to act as a neutral third party in disputes.
• Ability to communicate effectively, both orally and in writing.
• Ability to gather, document, record, and analyze data.
• Ability to make decisions and solve problems based upon evaluation and reasoning with the data and information accumulated.

The Benefits of Working for the State of Florida:
"Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually.
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
• The State of Florida provides a $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.

Tuition waiver program to attend an approved State of Florida College or University
***Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application. ***
Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.
NOTE: This position requires a security background check, physician assessment, drug screening, and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.
Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287.
The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.
SPECIAL REMINDERS:
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov .
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The Florida Department of Business & Professional Regulation values the sacrifices veterans and their family members have given to our country and support the hiring of returning service members and military spouses.
A candidate for veterans' preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans' Affairs, Veterans' Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans' Affairs has also established an email where people can electronically file claims or ask questions. The email is veteranspreference@fdva.state.fl.us.
The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
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